Backstage Boutique Hotel

“Eclectic”

We stayed at the Backstage Boutique SPA Hotel in Zermatt and it’s truly one-of-a-kind. The spa is out of this world — more like an artistic journey than a typical wellness area. Each cube tells a different sensory story, and the whole setup feels surreal and unforgettable. Definitely something to … more

We stayed at the Backstage Boutique SPA Hotel in Zermatt and it’s truly one-of-a-kind. The spa is out of this world — more like an artistic journey than a typical wellness area. Each cube tells a different sensory story, and the whole setup feels surreal and unforgettable. Definitely something to try at least once. The Cube Rooms themselves are weird and amazing at the same time. They’re visually stunning, with beds on another level and creative design touches, but some of the functionality is a bit of a mystery. The lighting and switches took us a while to figure out and not so practical if you are using adaptors, and traveling with our daughter, we found the open-plan bathroom wasn’t the most practical. It’s an experience for sure — probably one to do once, though next time I might opt for a different room style. The location is fantastic, right in the center of Zermatt. Breakfast is excellent too, with fresh and local touches. What really stood out, though, was the staff. Everyone was helpful, warm, and attentive — especially Marcia and Dimi, who went above and beyond to make our stay comfortable. Overall, the Backstage is a hotel that blends art, design, and hospitality in a way that you won’t find anywhere else. Not without its quirks, but absolutely memorable.

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“Smart modern hotel with very warm hospitality”

We were originally booked for their serviced apartment which was a bit far, we requested Laura at the front desk of the hotel to move us to the hotel from the apartment, she was most understanding and helpful and she did that, she also booked some nice restaurant for us for dinner and gave us info … more

We were originally booked for their serviced apartment which was a bit far, we requested Laura at the front desk of the hotel to move us to the hotel from the apartment, she was most understanding and helpful and she did that, she also booked some nice restaurant for us for dinner and gave us info on sight seeing spots, we are very thankful to her for making our stay most enjoyable, the breakfast at this hotel is very nice and we were served by Marcia who was also very helpful and served with a smile for the 3 days we stayed, in fact all the staff of the hotel is warm and friendly, the rooms are modern, we had the room with an attic where the beds are placed, quite nice, the location of the hotel is very central, all in all a wonderful experience

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“Gorgeous Hotel in Central Location”

We spent 3 nights in the Cube Loft, which is the most unique room I’ve ever stayed in! It’s beautifully decorated and gave us ample space to relax in (we loved the flatscreen TV with Netflix). Laura at the front desk was SO kind and friendly and was the highlight of our stay! We also enjoyed the bu… more

We spent 3 nights in the Cube Loft, which is the most unique room I’ve ever stayed in! It’s beautifully decorated and gave us ample space to relax in (we loved the flatscreen TV with Netflix). Laura at the front desk was SO kind and friendly and was the highlight of our stay! We also enjoyed the buffet breakfast each morning and stunning spa area. The only cons were the shower pressure was extremely intense to the point of being painful, and there is no carpet on the wooden stairs leading up to the bedroom of our loft so I almost slipped. I also noticed that our luggage and others’ was stored in the public lounge area when they said it would be stored in a private room, which was super concerning since our belongings could have been stolen (thankfully they weren’t). Overall, we had a great stay and would stay here again with a few small changes.

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“Very disappointed”

The hotel has great reviews, highlighting the creative design. The spa is also highlighted, with its many separate “cabins”, hot tub and relaxation areas. However, I found the industrial chic design rather offputting and the resulting room designs were very awkward, cramped, and uncomfortable. It i… more

The hotel has great reviews, highlighting the creative design. The spa is also highlighted, with its many separate “cabins”, hot tub and relaxation areas. However, I found the industrial chic design rather offputting and the resulting room designs were very awkward, cramped, and uncomfortable. It is hard to make it around the room. The mattress was like a rock. The light switches are confusing. The spa was a big disappointment; the cabins and other spa rooms were rather strange and we didn’t end up using any of them after the first try. A relaxation room has wooden chaise lounges that must have been designed for aliens. The hot tub was a warm tub. The ski room is small and cold, off a back alley lined with trash containers. Trying to put cold boots on in a room with even 2 other people was nearly impossible. We didn’t visit the club in the basement, but apparently it is very popular. The breakfasts were very good, however. It is possible that I just prefer a more traditional hotel, especially in the Swiss mountains. Next time I will book Mont Cervin Palace.

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