Sahara-Tozeur Resort & Villas

“Great Romantic Luxury Getaway”

Would like to take the moment to appreciate the beauty of the hotel and the location. Stayed for 8-nights with my gf. If you’re looking for a romantic and chill getaway, this is your spot. Great reception by the team. Valet ready to help and a nice tour of the resort was delivered with a few laug… more

Would like to take the moment to appreciate the beauty of the hotel and the location. Stayed for 8-nights with my gf. If you’re looking for a romantic and chill getaway, this is your spot. Great reception by the team. Valet ready to help and a nice tour of the resort was delivered with a few laughs along the way. Stayed in a deluxe suite initially but was upgraded to a private pool Villa (recommended). Both were luxurious and spacious with everything you’d need (villa on another level ofc). Really clean and room service was great although delivery times could use a bit of Improvement. For the price, you’d expect a bit more staff and more “hands on/direct” service. Staff are too distant which most of the times resulted in slight frustration as we were unable to receive assistance when needed. This was all sorted though when reached out to the FOH. Again, these things mentioned are only due to VERY HIGH expectations of this place. This is as it’s the most luxurious resort in the country. The restaurant’s are open to the public as well by reservation. This unfortunately results, in our opinion, to a bit over-priced for actual residents or those that are staying for more than 1night. Danish prices in Tunisia shouldn’t be possible Finishing it off on a good note: Special thanks for all the help and support received by Rihab in the reception. WOW is an understatement of her attentiveness, friendliness and at the same time professionalism. Actions were taken right away when the slightest was mentioned. Definitely the reason why we’re rating 5 stars and not 4. Thank you

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“What a Beautiful Stay!”

We had a wonderful time! The staff is knowledgeable and helpful, the property is beautiful and impeccable, and the food delicious. Also, Nazar planned out some exceptional excursions for us to see the area with an amazing guide and driver. 10 out of 10 recommend!

“Stunning villa, but operations need serious work”

**Stunning villa, but operations need serious work — Mora Sahar Tozeur** The pool villa is genuinely one of the best rooms I have stayed in across properties including the Shangri-La, Four Seasons, and Kempinski. Hans Grohe fittings, freestanding bath, premium bedding and a private terrace make it… more

**Stunning villa, but operations need serious work — Mora Sahar Tozeur** The pool villa is genuinely one of the best rooms I have stayed in across properties including the Shangri-La, Four Seasons, and Kempinski. Hans Grohe fittings, freestanding bath, premium bedding and a private terrace make it outstanding. Mekong restaurant, the spa, the quad tour, and the Berber night were all enjoyable highlights worth mentioning. That said, the operational experience fell well short of a 5-star standard in several areas. Arrival was a poor start, the driver arrived 40 minutes late despite multiple advance confirmations, with an explanation of "traffic" in a desert town. There was also a food safety concern at the Berber night where the chicken was clearly undercooked, which at this level is simply not acceptable. The beef at the Sarab buffet was equally disappointing. Service throughout was highly inconsistent. Orders were mixed up, substituted without explanation, or never arrived at all, and room service was late and incorrect on multiple occasions. The root cause appears to be a language gap, menus are in English but many staff cannot communicate in it. Mohamed in room service was a genuine standout and showed exactly what the team standard should look like. Housekeeping was unreliable, with water, towels, and turndown inconsistent day to day. The in-room app was never introduced at check-in, and when we did use it, messages went unanswered, meaning there was no reliable way to request anything during the stay. Several things we ended up enjoying were only discovered by chance or by asking directly, and a simple welcome briefing would fix this immediately. The villa product is a genuine strength and worth visiting for, but the operational gaps need addressing before the property can consistently deliver on its 5-star promise.

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“Great rooms and location, ambiance, bad service, worth the location and facilities, not worth the price and service”

The resort facilities and rooms are great, ambiance and location perfect. Good things: We were upgraded from single room suite to two-room villa, which we appreciated. the villa was at the end of the property, which was great for us as we wanted privacy and isolation, but for others may not be … more

The resort facilities and rooms are great, ambiance and location perfect. Good things: We were upgraded from single room suite to two-room villa, which we appreciated. the villa was at the end of the property, which was great for us as we wanted privacy and isolation, but for others may not be so good -takes 10 min to walk to swimming pools and restaurant (we enjoyed walking, only used the golf cart service for the luggage; the golf cart sevice was prompt and efficient). Bad things: - we had booked the new year eve stay with Anantara; but then the resort changed owners, and when we attempted to contact them to reconfirm our reservation and to inquire about New Year eve gala, we sent several emails, with no reply. Sent instagram message to The Mora account, we received reply from the Mora Zanzibar, who said they can’t help as ours was in Tozeur. We called on the phone, we spent 30 minutes on expensive international call, to be put on hold every 5 minutes by staff to “wait for the manager”, so we finally hung up and called our credit card travel agent, who was able to confirm the reservation. We couldn’t confirm if there will be New Year Eve celebration until we got to the hotel. Service is not great, not sure if since a new owner/management, but if you expect the level of service that was Anantara (the previous owners) for an expensive high-end resort, this is subpar. we spoke both French and English, but still couldn’t get proper service. There were “insider” guests received a very different service - everyone was waiting on them all the time. I wouldn’t care, I don’t want to be waited on all the time, as long as we received the level of service appropriate for a 1000 usd per night price tag. The prior 5-star reviews are from when it was Anantara; the recent 5-star I suspect may be from the “friend” guests. Check-in took 25 min, a person took our passports, another came 10 minutes later asking if we have a reservation, we told her we are waiting on her colleague. Concierge services none really. Communication between staff is not great- on check out, we asked the front desk to keep our suitcases for the day and to help with calling a taxi to the town for a visit, as our flight was 7 hours later; they said no problem, will tag our bags. But when the taxi came, the door staff started putting our suitcases in the taxi, even though there were hotel luggage tags next to the bags, so clearly no effective communication. Also, when they called taxis, they should make sure that the hotel guests are not taken advantage of: one taxi came and asked the hotel staff how much will be more or less, they said “the meter is running properly” -it was running the meter properly (although charged 8 TND just to come to the hotel, so from the hotel to the town was 15 TND; the next time, the taxi they called don’t start the meter and said 30 TND, “because it was called on the phone”, we had to argue that price. In contrast from the town back, one taxi we hailed in the street ran the meter at 6 TND, another time in the evening the taxi told us 10 TND flat, which was also expected. While the hotel is not responsible for taxis, at this luxury place they should call reputable taxis for the guests and make sure that the guests are safe. The first night they showed us the villa and told us that they will send someone to start the fire in the fire pit, but no one came. The last night we called 3 times to ask for the fire pit to be started, every time they said they will send someone; after the third call, a staff came and brought towels. we explained again that we wanted the fire pit started, he said “after food, will do it”, never came back. So we never managed to get the fire pit used. The men at the door/ the cart drivers were prompt and helpful and friendly, their service was appreciated. The New Year eve gala information we finally managed to receive at the check in. It was reasonably well done, although it was overpriced and the food was average but the service there was good and the music band was fun. Also there was construction ongoing behind our villa but didn’t bother us much, the noise wasn’t bad. Overall, great villas, pools, breakfast buffet and amenities. We had really looked forward to among amazing time here and we do enjoy the place and the ambiance; but the service left us disappointed, since for the upscale price that one pays, it should have been almost flawless. The resort should be at the level of the Oberoi in Taj Mahal, the Belmont lodge at Iguazu falls, Kempinski in Istanbul or Singapore, Six senses, to name a few; the amenities may be, but the service is nowhere close.

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