Manor Of Groves

“Great for me and the wife. Spa and golf great!”

Lush night away with the wife. Good food, nice staff. Not as modern as some hotels. But I was able to play amazing golf and she could have a massage. Win win

“Nice hotel, disappointing stay due to noise”

With my travel schedule, a good night’s sleep is essential. If I don’t sleep well, it affects my work the next day. That’s why I tend to stay with established brands like Hilton, where you know the standard and what to expect. This weekend, while working away, I chose the Manor of Groves Hotel bas… more

With my travel schedule, a good night’s sleep is essential. If I don’t sleep well, it affects my work the next day. That’s why I tend to stay with established brands like Hilton, where you know the standard and what to expect. This weekend, while working away, I chose the Manor of Groves Hotel based on its photos and reviews. On arrival, everything seemed fine. Check-in was straightforward, although I was asked again for my car registration details, which I had already provided during pre-check-in and booking. It felt unnecessary and slightly disorganised. The hotel is a converted manor house, so there is no lift, but my room was on the first floor. The room itself was spacious, and the bed was comfortable. However, it was clearly well-used. There were visible stains on the carpet, including what looked like an iron burn and ink marks. Not ideal, but manageable. One standout feature was the bathroom. A large bathtub is something you rarely find now, and it made a real difference. Being able to properly soak before or after work was a genuine benefit. Unfortunately, this is where the experience changed. The hotel hosts functions, and on the night of my stay there was a party directly below my room. Loud music continued until midnight. My colleague, who was staying on the second floor, heard nothing, so this could have been avoided with better room allocation or simply informing guests at check-in. If a guest is placed directly above a function room, especially one who is travelling for work, it is reasonable to let them know. That did not happen. On checkout, there was no meaningful interaction. No one asked how my stay was. Three staff members were behind the desk, but there was little engagement. It left me feeling that the customer experience was not a priority. I always go into a hotel hoping for a good experience. In this case, I left feeling that my stay simply wasn’t considered. Because of this, I would not stay here again.

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“Ok but a bit tired”

We were told the hotel would be cashless from 1st April however when we went to pay by cash on 31/3 we were told we couldn’t pay by cash as they were now cashless. The room smelt strongly of deep heat, a drawer was broken and had no front and the tv didn’t work. A quick call to reception and these … more

We were told the hotel would be cashless from 1st April however when we went to pay by cash on 31/3 we were told we couldn’t pay by cash as they were now cashless. The room smelt strongly of deep heat, a drawer was broken and had no front and the tv didn’t work. A quick call to reception and these things were mostly sorted. The staff were really good, they were all incredibly young and I can imagine they felt a little overwhelmed by the complaints but they dealt with them really well. The hotel itself is tired and needs some work to bring it up to date but the room was comfortable and clean. The pool was nice and not busy, the changing rooms were clean. The bar wasn’t staffed all the time so there was a short wait for drinks however these were reasonably priced and the bar area is a nice place to chill. For the price we paid it was not too bad but I would pay more than £100 a night at the most.

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