The Relais Cooden Beach

“Excellent place”

I had a fantastic experience from start to finish. Even before I arrived, I requested a sea view room, and Ali responded to my message straight away—even late at night—which I really appreciated. When I arrived, the room was exactly as I had hoped. I also had the pleasure of meeting Ali in person,… more

I had a fantastic experience from start to finish. Even before I arrived, I requested a sea view room, and Ali responded to my message straight away—even late at night—which I really appreciated. When I arrived, the room was exactly as I had hoped. I also had the pleasure of meeting Ali in person, and she is truly lovely and kind. She went above and beyond to help with a concern I had about extending my stay, finding a solution quickly and efficiently. Her level of care made a real difference to my experience. All the staff across the hotel, restaurant, and spa were courteous, kind, and incredibly accommodating. I couldn’t have asked for a better stay and would highly recommend this place to everyone.

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“Secret Escapes deal for 2 nights”

Booked quite late but good deal. Didn't pay for a sea view...maybe wish I had...had a view of the car park and rail station, and weirdly part of the window had window film to block any view. Nice breakfast and evening meal. Lovely terrace for a drink out in the sun. Nice bedroom and ensuite. Walkab… more

Booked quite late but good deal. Didn't pay for a sea view...maybe wish I had...had a view of the car park and rail station, and weirdly part of the window had window film to block any view. Nice breakfast and evening meal. Lovely terrace for a drink out in the sun. Nice bedroom and ensuite. Walkable to Bexhill on Sea, but there is the bus/train.

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“Not second time lucky.”

Wonderful place, loved the outside area, once you have managed to get out of the wind. Our room was great and had a very good view out to sea, but sadly there is a but in regard to this, as when we returned on one of our days out only to find that, it still hadn’t been cleaned, plus our bed hadn’t … more

Wonderful place, loved the outside area, once you have managed to get out of the wind. Our room was great and had a very good view out to sea, but sadly there is a but in regard to this, as when we returned on one of our days out only to find that, it still hadn’t been cleaned, plus our bed hadn’t been made by 2.45pm. The other point we would mention is that the evening menu could do with a change and lots of chips, as it was exactly the same the 4 nights we were there, plus members of waiting staff need to be made aware that plates both at breakfast and evening meals needed to be removed when empty. At breakfast one morning we had to move our empty plates after 20 minutes to a empty table so enabling us to sort out our toast and marmalade, despite staff walking pass us numeral times. Sadly we will not return, despite this being our second visit. .

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“Bad service”

We went for Sunday lunch, the food was lovely although main could have been hotter, perhaps warm the plates more. The venue was lovely, with a lovely view across the bay, but unfortunately it was let down by the service. The service was slow and the waitresses were not attentive enough. Although… more

We went for Sunday lunch, the food was lovely although main could have been hotter, perhaps warm the plates more. The venue was lovely, with a lovely view across the bay, but unfortunately it was let down by the service. The service was slow and the waitresses were not attentive enough. Although the drinks were ordered before the meal, they did not arrive until after the meal was being served, there was no spoon for soup and had to go and fetch for ourselves. There were lots of waiters and waitresses milling around doing practically nothing but not making eye contact to call over,they did not once come and ask if everything was ok. I think their staff could do with going on a training course in hospitality, because despite a lot of staff in view none of them seemed to be doing a lot.

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