London King's Cross

“Fantastic experience”

Amazing experience as always.Cannot fault this hotel.A special thanks to Rita and Daniella who went over and above.

“Great stay”

We usually stay at the other Kings Cross Premier Inn but decided to try this one for a change. What a great place! We arrived early so were able to store our luggage safely and explore the citybefore check in. Check in was easy, our room was located on the 2nd floor at the back of the building. W… more

We usually stay at the other Kings Cross Premier Inn but decided to try this one for a change. What a great place! We arrived early so were able to store our luggage safely and explore the citybefore check in. Check in was easy, our room was located on the 2nd floor at the back of the building. Whilst it was small it provided everything we needed for an overnight stay inc. free water, free tea/coffee, toiletries and most importantly it was spotlessly clean. We added on the breakfast offer which we excellent value for money. In summary, perfect location for the station, really helpful staff and good amenities. Will definitely stay again.

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“A let down and a poor nights sleep”

Good location 5 minutes walk from Kings Cross. Compact as expected. I'm normally a big fan of premier inns, however the bed was uncomfortable (too hard), for a 2 person stay we were only provided with one set of towels and one set of pillows, the room was way too hot, the air con was faulty and mad… more

Good location 5 minutes walk from Kings Cross. Compact as expected. I'm normally a big fan of premier inns, however the bed was uncomfortable (too hard), for a 2 person stay we were only provided with one set of towels and one set of pillows, the room was way too hot, the air con was faulty and made a huge amount of noise through the night and you can hear every sound from the rooms on either side of you - could even here phones on vibrate alert.

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“Not a premier experience!”

At the beginning of our stay, we were encouraged to use the self check-in screens, only to be told by the machine that one of our rooms wasn’t ready! Therefore we had to check-in with a staff member anyway, which defeated the whole point of self check-in. In terms of space around the reception area… more

At the beginning of our stay, we were encouraged to use the self check-in screens, only to be told by the machine that one of our rooms wasn’t ready! Therefore we had to check-in with a staff member anyway, which defeated the whole point of self check-in. In terms of space around the reception area, it was tight, with people trying to pass through in each direction. Our party had booked two rooms but these were not near each other. We mentioned this to staff, who re-allocated one of the rooms for us. However it transpired that although our two rooms were only a couple of numbers apart, they were actually on separate floors! Very annoying and inconvenient. Both floors were also minus numbers, and I did not like being below ground level. Our room had no window and the bed was against the wall on one side - I did not like that layout. Staff had not provided enough pillows or towels for a 2-person stay! So we had to request these at Reception. I was not impressed that such basic supplies had not been properly included! We also struggled with getting phone service at times, maybe due to the minus floor level. This was another inconvenience during our short stay. It was generous of the hotel to offer free tea & coffee to guests. However, this excluded someone like myself who does not drink tea or coffee. Therefore I was not able to benefit from this and felt it was unfair. I don’t know why hot chocolate isn’t an option? Their machines had 8 different hot drink choices (mainly different types of coffee, and hot milk - who has that?) In my view, it was ridiculous to offer multiple variations of coffee, but not one hot chocolate. I understand the rooms are designed to be compact, but the layout made it difficult due to where the bed was positioned, and there being very limited floor space for luggage. The bed was fairly comfortable and the bathroom was adequate. For the facilities provided, I felt the room should have been cheaper. There was a bus stop only about a minute’s walk from the hotel to King’s Cross/St Pancras/Euston etc, so the location was handy.

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