Ojai Valley Inn

“Wonderful family vacation at the Ojai Valley Inn”

We had the best family time at the Ojai Valley Inn - everything is top notch. Food, rooms, amenities, pools, staff, location. We very much hope to come back again! It's a big resort and there were many families with young children (not us), but the resort is well set up with numerous facilities … more

We had the best family time at the Ojai Valley Inn - everything is top notch. Food, rooms, amenities, pools, staff, location. We very much hope to come back again! It's a big resort and there were many families with young children (not us), but the resort is well set up with numerous facilities just for adult groups too (Spa Pool, Adult Pool). All four of us (Mom, Dad, two adult daughters) loved everything about our stay.

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“A great relaxing getaway”

An excellent managed resort. Beautiful grounds with excellent service. The pools are separated with adults ony pool. Great dinning venus with open air views. Expensive but worth it.

“Great resort but needs to step up its game”

Beautiful resort with great amenities and restaurants. For the price point of this resort, the rooms should offer a fully-stocked mini-bar. Given the separation of the resort rooms and the grocery serves, this is essential. This is a serious limitation.

“Fell short of luxury experience we were hoping for”

We have stayed at many luxury properties and were surprised that several aspects of the experience here fell significantly short of what one would expect from a resort at this level. 1. Concierge Communication – Many comparable luxury properties immediately establish a WhatsApp or SMS concierge thr… more

We have stayed at many luxury properties and were surprised that several aspects of the experience here fell significantly short of what one would expect from a resort at this level. 1. Concierge Communication – Many comparable luxury properties immediately establish a WhatsApp or SMS concierge thread so guests can easily communicate with staff and make requests. Without an efficient communication channel, this made service feel slow and fragmented. 2. Valet SMS System – The valet text system repeatedly failed. Each time we texted for our vehicle, we received a message stating our valet tag number was invalid—even though we were using the exact number printed on the card provided. As a result, we had to call every time, which defeats the purpose. 3. Excessive Waivers – We were required to sign multiple waivers throughout our stay. A far more guest-friendly approach would be to have guests complete a single waiver at the start of the stay, ideally in advance, covering all applicable activities. 4. Internal Communication Breakdowns – There were several examples of poor coordination between staff: a) I informed the front desk that our son likely left his blue jump rope on a rental bike and asked if they could check with the bike shop. Instead, I was told the request would go to lost and found. The next day I asked the concierge and was told it would be forwarded. On the final day of our stay, I stopped by the bike shop myself and the jump rope was there. We never received a follow-up, and this could have been resolved immediately. b) I called to cancel Camp Oak so I could spend my birthday with my children, but was told I had missed the 24-hour cancellation window and would still be charged a 50% fee. We therefore proceeded with the reservation and arranged for the bell team to take the kids while my husband and I attended the Food & Wine Festival (12:30pm to 2:30pm). However, at 1:00 PM Camp Oak called to say a parent must physically sign the children in—something no one had mentioned earlier. This was surprising (first, I wasn't able to cancel without penalty, and then second, this was not mentioned ever) and created an unnecessary disruption that could have easily been avoided with proper communication. Despite all of this, and even knowing it was my birthday, no birthday treat was sent to the room.

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