Corque Hotel, Solvang, A Tribute Portfolio Hotel

“You won't regret it”

Loved it here from the moment I stepped in! Also I like that the hot tub / pool is open until 11 because lots of places close it earlier than that. You won't regret staying here!

“Late check-out assurance mishandled, but Nick’s professionalism stood out.”

We stayed at Corque Hotel for one night on Saturday, February 7. The property is lovely, but our experience with the front desk left us unexpectedly disappointed. We arrived shortly before 4:00 p.m. and were checked in shortly after 4:15 p.m., which was not an issue. At check-in, the front desk ma… more

We stayed at Corque Hotel for one night on Saturday, February 7. The property is lovely, but our experience with the front desk left us unexpectedly disappointed. We arrived shortly before 4:00 p.m. and were checked in shortly after 4:15 p.m., which was not an issue. At check-in, the front desk manager approved a one-hour late checkout (12:00 noon) for the following day, noting that Sunday was expected to be slow. We planned our morning based on that assurance after a very early airport run for a friend. When I called the front desk later that morning to confirm, I was told the late checkout was not approved or noted, and the staff declined to honor it or allow even a brief extension. So, I opted to speak to the assistant manager who reinforced this position without offering flexibility or attempting to resolve the misunderstanding. What made this difficult was not the time itself, but the feeling of having a management assurance withdrawn without empathy or flexibility. As a Marriott Bonvoy member, this was especially disheartening. A simple acknowledgment of the prior assurance, better internal communication, or even a short grace period would have gone a long way. Manager Nick later acknowledged the approval and handled the situation professionally, spoke with honesty and candor, and took steps to mitigate the situation, which we appreciated. Nick was exemplary. It is the lack of communication and compassion at the front desk that overshadowed an otherwise enjoyable stay.

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“Fair”

Fine but not great. When we first arrived the room we were given smelled musty. They gave us a another room with also smelled weird. The last choice was bearable. Rooms are dated and dark. They did have a nice pool in the rear of the hotel that people can use till late at night. Can get noisy with … more

Fine but not great. When we first arrived the room we were given smelled musty. They gave us a another room with also smelled weird. The last choice was bearable. Rooms are dated and dark. They did have a nice pool in the rear of the hotel that people can use till late at night. Can get noisy with children playing out there. The up side it is in the heart of Solvang. Also their resturant was very good.

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