Holiday Inn Express & Suites Canon City By Ihg

“Comfortable Quick Stay”

Husband and I stayed here for a quick weekend trip. Check-in was smooth. Room was large, clean, quiet, and comfortable. Breakfast was good, with many choices. The location was in good proximity to the things we were there for. Parking lot is large and well lit. Did not use the pool, hot tub, or sau… more

Husband and I stayed here for a quick weekend trip. Check-in was smooth. Room was large, clean, quiet, and comfortable. Breakfast was good, with many choices. The location was in good proximity to the things we were there for. Parking lot is large and well lit. Did not use the pool, hot tub, or sauna. Very friendly staff!

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“Worst access to/from hotel ever. No IHG elite benefits. $50 overpriced.”

I stayed one night at the Holiday Inn Express while passing through Cañon City. The hotel itself is about five years old. The interior features the pre-pandemic Holiday Inn Express design. It isn’t the latest look, but it hardly feels dated or tired. The most glaring issue is access. There is vi… more

I stayed one night at the Holiday Inn Express while passing through Cañon City. The hotel itself is about five years old. The interior features the pre-pandemic Holiday Inn Express design. It isn’t the latest look, but it hardly feels dated or tired. The most glaring issue is access. There is virtually no signage — just a small, low-to-the-ground sign dwarfed by those of neighboring businesses. Coming west from downtown requires a dangerous U-turn across four lanes of traffic. The entrance you think is for the hotel actually belongs to the Best Western and Chili’s next door. Exiting the property, guests are forced to turn right, while the driveway itself is narrow and poorly designed. In all my travels, I have never seen a hotel with worse access. It is baffling that city planners and IHG’s own brand inspectors approved it. Rooms are larger than average with some offering two king beds instead of the standard two queens. My room featured a sliding barn-style door that separated the sleeping area from the entryway with its refrigerator, coffeemaker and bathroom — a thoughtful touch that makes it easier for one guest to move about without disturbing another. I also appreciated the traditional bathtub-shower combination, which is more practical than the walk-in showers most hotels now favor. Rooms themselves are otherwise well-appointed with large televisions, multiple outlets and a refrigerator. The notable absence of a channel guide made navigating the TV system frustrating. In terms of breakfast, the buffet was of a poorer quality than the buffet usually offered at a Holiday Inn Express. Only sugary cereals, chocolate chips, and sugary instant oatmeal. No walnuts. No cranberries. No oatmeal without sugar. Bacon, powdered or liquid scrambled eggs, and turkey sausage. Apples and oranges but no bananas. Greek yogurt in the refrigerator. Waffle machine. There was the usual Holiday Inn Express pancake machine, but the machine was set to only make one pancake per person, not the customary two pancakes. Is the franchisee so cheap they can't afford two pancakes per person? Freshly brewed coffee dispensers have been replaced with Costa Coffee machines. The machines are difficult to use and take considerable time. Guests were unnecessarily standing in line waiting for coffee. The pool area is better than what you normally find at a Holiday Inn Express. It includes a hot tub and sauna. Unfortunately, the towels provided are laughably small, barely larger than a hand towel. Service left much to be desired. At check-in, the front desk clerk, an older gentleman wearing a suit, commented on my reservation having two adults. He said "she gets breakfast in the morning," which was a sexually suggestive comment about picking up a woman and bringing her back to the hotel. The second guest was my elderly father who was standing behind me. Maybe he thought what he said was funny, but it was unprofessional. As a guest with IHG elite status, I am entitled to a suite upgrade if one is available at check-in. Suites were available at the time of my check-in. However, the front desk failed to extend an upgrade. Nor was I offered the standard welcome amenity of points or a market item. For a hotel charging $180 per night — more than the rate of the brand-new, four-star hotel in downtown Cañon City — this is unacceptable. To make matters worse, daily housekeeping is not provided, not even a light refresh. Compounding frustrations, one of the hotel’s two elevators has been broken for nearly two months. At least one side door is unoperational due to a broken lock. These issues speak to deferred maintenance and lack of oversight. All things considered, Cañon City doesn't have many nice or good hotels. The Holiday Inn Express is one of the better hotels in Cañon City. However, the awful access, lack of elite recognition and absence of daily housekeeping make it a poor value when compared to competitors. The nightly rate is at least $50 too high.

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“Nice, but prefer clean bathroom floors.”

I enjoy this hotel overall, I just wish they would ckean the bathrooms better. The floors are usually dirty with hair. Makes me worry what other areas are missed. Staff is friendly and the rest of the hotel is kept nice. Just need to clean the bathroom floors. Not just sweep , clean. I am disappoi… more

I enjoy this hotel overall, I just wish they would ckean the bathrooms better. The floors are usually dirty with hair. Makes me worry what other areas are missed. Staff is friendly and the rest of the hotel is kept nice. Just need to clean the bathroom floors. Not just sweep , clean. I am disappointed, I realize they are understaffed, but floors are key. Thank you.

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