Wyndham Springfield City Centre

“Interesting Experience”

We had an "interesting" experience at this hotel. We were in town with several hundred couples for a retreat. We called a few days ahead of time to inquire about refrigerators in the rooms. They said not all rooms have one, so we requested one be added to our reservation. When we got into our room… more

We had an "interesting" experience at this hotel. We were in town with several hundred couples for a retreat. We called a few days ahead of time to inquire about refrigerators in the rooms. They said not all rooms have one, so we requested one be added to our reservation. When we got into our room, there was no refrigerator, but the hotel employees graciously accommodated us and moved us to a different room. The hotel and rooms were in decent shape but could definitely use some renovation. The heat/AC in the rooms works really well, and we were comfortable all weekend. The concourse level where the indoor pool is located smelled so bad of mold/mildew that I never went back down there after taking pictures. The workout room was under construction, so it was closed. The elevators are a little sketchy, and there are signs everywhere warning about the possibility of getting stuck in one. There is absolutely NO security at this hotel. The front door is not visible to the front desk, and the municipal parking garage is attached, giving non-hotel guests free ingress/egress into all levels of the hotel. We later discovered no less than five unhoused people sleeping in the stairwells (this was discovered as we evacuated during a fire alarm - see below - staff quickly removed them). The breakfast buffet was one of the best I've had at a hotel. There is a restaurant attached, and they serve dinner until 9:00 pm (we did not eat there). The event spaces are decent, and we had plenty of room for our group of around 300. The food at the event center was average to above average for hotel event foods I've eaten. The fire alarm went off at 11:45 pm. They were unable to silence it until almost 2:30 am. They did offer to move some of our guests into other rooms so they could sleep (the alarm only affected floors 20-30), however, upon checkout they did not offer any sort of reimbursement for the inconvenience other than a free drink at the attached Starbucks. 3 stars because the customer service was great, the room was decent, and the breakfast was good. I would stay here again. The hotel does need to work on its signage as multiple signs had very visible typos (see pictures).

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