Hilton Garden Inn Merrillville

“Great hotel - Uncomfortable beds/pillows - Allergy issue”

The hotel was very nice, and the staff members were amazing - courteous and pleasant! Great hotel overall! However, my sleep was not so great. First, I requested a feather-free room because I am allergic to feathers/down. I even stated in my reservation that I was allergic. My room did have 2 foam… more

The hotel was very nice, and the staff members were amazing - courteous and pleasant! Great hotel overall! However, my sleep was not so great. First, I requested a feather-free room because I am allergic to feathers/down. I even stated in my reservation that I was allergic. My room did have 2 foam pillows on the bed, which I appreciate. But it also had 2 feather pillows. When I tell you that I am allergic to feathers, I expect to have a true feather-free room – meaning absolutely no feathers in the room anywhere! I shouldn't have to remove feather pillows from the bed! Additionally, the foam pillows that were provided were terrible! The feather pillows were large (king size), thick, and fluffy. Very nice if you are able to use them. The foam pillows provided were very small, thin, lumpy, and not at all comfortable. They seem to have been very overused and are in need for a replacement as soon as possible. Lastly, the bed was awful. It was hard, and it was lumpy! I have never experienced a lumpy bed before and I’m not quite sure how a mattress would get like that. It was impossible to get comfortable. The hotel seemed new, so I assume it was newly renovated. But they missed the most important part by not upgrading the beds and pillows. In conclusion, you need to pay more attention to guests’ requests where there is an allergy involved. While I will not die from moving a feather pillow out of the way, some people have allergies that even if they walk into a room containing their allergen, they can have serious, and even fatal, reactions.

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“Not All That Was Advertised”

Perfectly nice, clean hotel, with comfortable beds. My room was quiet. I found the staff very pleasant. BUT even though they advertise a restaurant, don’t expect one. The bar tender (when she has time) can cook you a burger or warm up some pizza, but that’s about it.

“Good option in Merrillville”

Average older Hilton Garden Inn with somewhat updated lobby and dated rooms. One of the better hotel options in Merrillville to stay at for business traveler.

“OK for the price.”

Great location for this hotel. Just off the interstate, a couple of blocks. The entire hotel was spotlessly clean. The staff was friendly and helpful. Check-in and check-out went smoothly. I took away a couple of stars in my rating due to this hotel only having one luggage cart. It was a funky lit… more

Great location for this hotel. Just off the interstate, a couple of blocks. The entire hotel was spotlessly clean. The staff was friendly and helpful. Check-in and check-out went smoothly. I took away a couple of stars in my rating due to this hotel only having one luggage cart. It was a funky little triangle-shaped thing that was difficult to roll and steer. The front desk said that they had two, but they could never find one of them. They need to trash the one that they have. We will not stay here again.

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