Doubletree Columbia

“OK Hotel, Not great breakfast”

Stayed here because it was the closest reasonable hotel to where we needed to be. The Marriot Merriweather was closer but 3 times the price. Hotel was fine. Room was fine. HVAC was a little noisy but it didn't bother us. Standard Hilton Doubletree. Pool looked nice but we didn't try it. Room was c… more

Stayed here because it was the closest reasonable hotel to where we needed to be. The Marriot Merriweather was closer but 3 times the price. Hotel was fine. Room was fine. HVAC was a little noisy but it didn't bother us. Standard Hilton Doubletree. Pool looked nice but we didn't try it. Room was clean. They did forget to clean the room one night. Breakfast was the downside. Normally breakfast is not included however Hilton was running a special and included the buffet. I would have been very upset to pay for the buffet. It is only a slight step up from a Hampton Inn. Unfortunately, the only restaurants in the area may be 10 minutes away. I would probably stay here again if the rates were good but would find another place for breakfast.

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“Old furniture but great service”

Great service but really dated and broken furniture in rooms. We stay here once or twice a year due to convenience and service. Last year we asked when they were going to update the cabinetry (doors falling off, beat up at the bottom) and upholstery (dirty chairs and sofas and finally replace old… more

Great service but really dated and broken furniture in rooms. We stay here once or twice a year due to convenience and service. Last year we asked when they were going to update the cabinetry (doors falling off, beat up at the bottom) and upholstery (dirty chairs and sofas and finally replace old outlets with USB ports. The front desk said they thought last March 2025. Well, that didn't happen. We'll give it one more try, then may switch to Marriott.

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“Disappointed this Hilton Hotel!”

Although I have read several positive reviews of this hotel, it is evident that individual experiences can differ significantly. Our 5-day stay prompted me to provide a detailed review, as these specific issues were immediately apparent during my visit. I don’t usually write feedback of this length… more

Although I have read several positive reviews of this hotel, it is evident that individual experiences can differ significantly. Our 5-day stay prompted me to provide a detailed review, as these specific issues were immediately apparent during my visit. I don’t usually write feedback of this length but I believe it is warranted under the circumstances. Having stayed at multiple Hilton Hotels, I regret to say that I am unlikely to return to this location. BUILDING - PROS 1. All staff members, including those at the reception desk, housekeeping, and restaurant, demonstrated a strong commitment to customer service. 2. Complimentary breakfast was provided, offering a variety of options such as made-to-order omelets, all of which were of high quality. 3. The service in the restaurant was excellent, with attentive and courteous waitstaff. 4. Warm cookies were available daily, along with complimentary packaged cookies. 5. The conference room offered ample space for meetings and events. BUILDING - CONS 1. Hotel seems outdated. Its proximity to I-20 contributed to noticeable road noise in the mornings. 2. Rooms feature sinks located outside the bathrooms; as a result, using the sink at night may disrupt others due to bright lighting. 3. The B-side elevator lacks floor number displays, so guests must check lit buttons or look outside for room numbers. There is no A/C in the elevators, and hallway A/C units are insufficient to keep the area cool. Staff members frequently wait for available elevators to travel between floors. 4. On July 25, I reported all B-side parking lot lights were out. The front desk noted this ongoing issue but seemed unconcerned about the security risk. 5. Despite several tries until midnight, I couldn't find a luggage cart for checkout. The front desk explained that carts are often left in rooms after guests leave, and with housekeeping not done daily, they stay there until the next service. MY ROOM - PROS 1. The A/C was really cool, although it generated some noise. 2. The shower was of high quality, offering strong water pressure and multiple spray settings. Body gel, shampoo, and conditioner were provided in wall-mounted dispensers (see photo). 3. Hot water was available on demand after approximately two minutes; while this was sufficient for shower use, it did result in greater water consumption at the sink. 4. A power-flushing toilet was definitely a plus. MY ROOM - CONS At check-in, we received a room key but found it occupied (the bed was unmade and personal items inside.) The receptionist quickly switched us to another room; however, although we had selected a 2nd floor room earlier, we were reassigned to the 4th floor, which was disappointing. Several maintenance and amenity concerns were noted during our stay: • The baggage rack was broken, but it was replaced after being reported. • Laundry bags were not provided in the closet as is customary, so we had to ask for them from housekeeping. • The bathroom was notably small, with less than an inch of clearance between the door and toilet. • The entry door was heavy and difficult to open and would shake loudly when the adjacent room’s door closed. • Closet space was limited, requiring clothes to be angled in order to close the door. • The toilet paper holder was broken and, despite reporting it the following morning, remained unfixed during our stay. • The microwave was positioned really low to the floor, making it necessary to kneel for use. • Mini-fridge door shelves were too small to accommodate standard water bottles. • An electrical outlet near the dresser was nonfunctional; this was reported but not fixed. • Dresser drawer handles were found to be extremely dusty and sticky. • Housekeeping did not attend the room on two promised days. • On the final day, face towels were unavailable; housekeeping staff indicated there were no additional towels available at that time. These matters impacted greatly on our experience and highlight areas for potential improvement in guest services and facilities.

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