The Westin Edina Galleria

“Great location and hotel, BUT some concerns”

I am giving 5 stars because all in all, I think it is a great hotel in a GREAT location, however I am still going to list the areas that it could definitely improve upon. I am currently here, finishing up on just over two weeks. For some reason or another, I got booked into a double queen room. No … more

I am giving 5 stars because all in all, I think it is a great hotel in a GREAT location, however I am still going to list the areas that it could definitely improve upon. I am currently here, finishing up on just over two weeks. For some reason or another, I got booked into a double queen room. No problem, started requesting a change to a single king right away. They were fully booked out of king's for the first couple of days. No problem, I understand. I kept checking the app for the next time a king would be available. I called each night and asked about the next day -- none available. Finally, I found on the app, two days out, a king was available. Told the girl at the front desk and she said she'd notate that I wanted to switch. I asked if there was anyway they could make the change in their system right now, because I didn't want to chance it being given away. She said, no, but she would notate it. Called the next night and reminded her again because I did not want the day to come and for them to just say "Oh, I am sorry. It was booked." The girl notated it again. Next day came, "Sorry, no king beds available." Figured it would happen. Sad to say, the front desk girls are very very nice, but almost seem to not know 100% what they are doing. Moving on, about 9 days into my 15 days here, I noticed a suite became available. I had my wife and kids coming to visit and thought I would ask if I could receive a complimentary upgrade, being Titanium, just for the three or four nights that my family would be here for some extra space. The girl at the front desk checked with the manager on duty and said they could do the upgrade, but they would charge the additional $650 per night. I respectfully declined. Kind of defeats the purpose of a complimentary upgrade. I then took the opportunity to bring up how difficult it was to get a different room/upgrade at this Westin out of all of the other Westins I have stayed. I explained that I had been trying to get a king bed for the longest and have had a rough time. She said that she could only upgrade me to a room with lounge access. I explained that I am Titanium and already have lounge access. She said, "Yes sir. I see that, but that is the only complimentary upgrade we can do for you." Very interesting. Maybe I didn't push hard enough? I don't like to be that guy, but I just save my interactions for reviews. After all of that difficulty, the other things I would say this hotel needs work on are a couple of other minor things. The pillows in the room smell. They have a stale, almost mildew smell. Not like your typical Westin smell where it's very clean. The lounge. Very, very nice. Especially the evening time. The girl at the front desk during check-in advertised the hours 5 to 10. Sign on the door says 5 to 9. These hours include complimentary wine/beer, hors d'oeuvres and some type of pasta dish. Don't count on these food items being available the entire time though. They only stock them once and when they are gone, they are gone. Usually by 6:30 until the latest of 7:00, the food is all gone and the person assigned to the lounge has already cleaned everything up and put everything away. Very disappointing as it's basically first come first serve and not given over the designated time frame. Room cleaning is so so. They come in an do a quick freshening of the room, however I have noticed they miss things. I put my dirty towels in the bath tub and sometimes the towels sit there after two times of them cleaning. Sometimes they forget to put a towel down for outside of the shower too. Little things like that, probably shouldn't be overlooked at a place like this with these prices.

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