Hampton Inn Matamoras Milford

“Disappointing front desk”

Clean and modern as expected at a Hampton. Upon checking in tonight front desk clerk playing on her cell phone while I’m trying to pay and get on with night . Asking questions as she’s ignoring me while distracted by her cell phone .

“Not happy about losing free bottled water.”

We usually choose Hampton Inns when traveling and have stayed at this one before. As Hilton Honors members you get two free bottles of spring water. This time I was informed you have to be a “gold” member. Not knowing this we hadn’t packed extra bottled water. I find this incredibly disappointing g… more

We usually choose Hampton Inns when traveling and have stayed at this one before. As Hilton Honors members you get two free bottles of spring water. This time I was informed you have to be a “gold” member. Not knowing this we hadn’t packed extra bottled water. I find this incredibly disappointing given that the cost of bottled water is about 16 cents a bottle. Really? The rooms also don’t have a couch and only one chair so all you can do is lie in bed to watch the TV. I’m going to look at other options for our next trip.

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“Declining slowly over the years”

We have stayed at this hotel about 10 times over a decade while visiting family in the area. I usually allow for some slack on the typical service as they are likely a bit short staffed over a holiday. That being said I have noticed a drop in the quality and service standards which showed up in … more

We have stayed at this hotel about 10 times over a decade while visiting family in the area. I usually allow for some slack on the typical service as they are likely a bit short staffed over a holiday. That being said I have noticed a drop in the quality and service standards which showed up in multiple places this year. The good: 1) Warm and relatively large pool for a random suburban hotel. 2) Breakfast options are decent with a variety of hot and cold items. The hot items rotate day by day to avoid boredom. 3) The room is decent sized and the beds comfortable. Places for improvement: 1) The general level of upkeep in the common areas needs a bit of work. A little bit worn, maybe a little bit dustier than it should be - just an overall feeling of wear. 2) When we tried to check in - we attempted to split our stay (2 nights) over two different credit cards to take advantage of credits but were told that something was wrong with the system and it couldn't be done. I understand that this might be the case but given how empty the check in area was at that time - it felt like there wasn't any real urgency to find a solution. The folio could have been split into two and charged separately as an example. I understand that there are challenges with systems sometimes but in this case it cost my family money which is unfortunate. I was tired so I left it alone hoping to find another worker on another day who might be more helpful but didn't see one. 3) There were only hand towel sized towels at the pool when we went and so I stopped by the front desk and was told "this was all we had" which is just not true. They told me to just use what was there but I insisted that this would just result in wet floors after which she shuffle back to the laundry room to go look for more and did come back with a stack of normal pool towels. 4) The breakfast attendant was working fast but not necessarily in the most efficient way - waiting for people to flag her down to tell her that things were running out. For example, all three of the coffees were out at the same time and for over 30 minutes during the 8-8:30 hour at breakfast. It felt like the rotation of staying just ahead of things running out by starting the cooking/brewing/unpacking felt off which resulted in some empty breakfast stations. Overall - an ok hotel that is probably in need of a bit of staff training + supplemental staff to manage one of the busiest times of the year and when you are making an impression on a large number of potential clients. It has been noticeably better in years past with staff that are more adept at managing problems and guests so we'll have to see how it goes in future stays - perhaps it won't be my go -to for the area much longer.

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