The Reeds At Shelter Haven

“First time visit… probably the last”

The concept of this hotel is amazing but in reality, not so much. I planned a family vacation since our adult sons both had monumental birthdays this year. I was referred to The Reeds by someone who had stayed here in the past. He suggested we not spend the exorbitant amount of money on a VRBO in… more

The concept of this hotel is amazing but in reality, not so much. I planned a family vacation since our adult sons both had monumental birthdays this year. I was referred to The Reeds by someone who had stayed here in the past. He suggested we not spend the exorbitant amount of money on a VRBO in Stone Harbor where I would most likely be cooking and straightening up constantly, and treat ourselves to a stay here. Our one son and daughter in-law arrived early and were granted an early arrival at no extra cost. (Great start!) Fortunately for us they alerted us to the road construction at the corner where the hotel sits, which interfered with the hotels valet parking as the road was closed. Upon our arrival next we were checked in effortlessly but not given any instructions of the hotel offerings. (Perhaps because there is a concierge? But no one was there when we arrived) However I was concerned for our second son and his late arrival so I inquired at the front desk that assured me it would ok. I had to walk out to the valet attendant to discuss parking for late arrivals. I chatted with the nice young man (forget his name but he was the evening guy on June 10,2025) ) who was very kind to offer to stay a half hour later than his workday end time to accommodate our sons late arrival. He also gave specific instructions on what to do in the event our son’s late arrival was held up longer than expected. Overall the rest of the staff was helpful in that if you asked, they answered. But that was it. No introduction to any amenities . I was told about the property “passport” the day before we left (and the staff member was shocked that we were not informed of it when we checked in) The one exception would be the driver to and from the beach. He was VERY informative and warm. We felt like he was a part of our family by the time we left! Shout out to him ! (Who’s name I don’t remember either but worked all day the week of June 10,2025) The rooms we had were clean. We had the suite on the bay side of the main building and our sons had the standard room with city view. They thought their rooms to be small. Our suite was plenty big and I have no complaints. The cost was high but the view was well worth it! However to pay almost $1000 a night for the standard rooms in the supposed “off season” was not worth it in my opinion. Water sports were included, however, which was fun for our sons. When we were leaving I was told we would receive an invoice via email . After having to inquire via email as to where my invoice is I received an email back saying they sent it but while doing that they discovered that I had paid in full through Expedia (in February) for the 2 standard rooms and again at the hotel and that they would reimburse me. (I booked the suite on the Reeds website) They eventually did but it took quite some time. I, however am still waiting on that itemized invoice for SIX weeks and 3 requests now.

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“Pros & Cons”

A mixed bag, honestly. We had a balcony room (city view) with King Bed in the Spa Building. First, the positives: nice vibe. Clean hotel in a great location in the wonderful town of Stone Harbor. Easy to walk around. Hotel staff were super friendly. Hotel is modern and clean. Air conditio… more

A mixed bag, honestly. We had a balcony room (city view) with King Bed in the Spa Building. First, the positives: nice vibe. Clean hotel in a great location in the wonderful town of Stone Harbor. Easy to walk around. Hotel staff were super friendly. Hotel is modern and clean. Air conditioning works well. Golf carts to/from the beach were provided and were fun. The beach staff were also awesome and super attentive. Wait staff in the restaurants were friendly as well. The restaurant and bar are on the water - which is really nice. Negatives: once you factor in the room charge, occupancy tax, resort fee and Cabana package - our room was $1K a night. We knew that going in (we had pre-paid) and were fine with it - but, when you charge those rates - the experience needs to match that level. The restaurant food wasn't great. Breakfast was just bad - with cold eggs and cold potatoes. We were the only ones there. (Hint: the next day we went across the street to Uncle Bill's Pancake House- it's awesome and packed.) Dinner in the Water Star Grille was average. The 2nd night we ate at their Mexican restaurant next door - and that was good, though. Also, the hotel can't control this - but the street is very noisy..with delivery trucks starting deliveries at 4:30AM both days. (Note: we were there during the week...so this might not be applicable on a weekend.) Finally, if you get the Cabana package and the promised $50 Beach lunch credit - watch to make sure you actually receive the credit. It's not itemized on the bill and when we asked - they told us "it's already credited on your invoice". But, it wasn't and after asking them to where it was credited - the Manager advised two days after we checked out that the credit was built incorrectly so they had to manually apply the credit once we were home (and only after we chased). She said they also brought this up with their Revenue Manager. We hope they are able to fix this for future guests. Overall, we enjoyed our stay. But, not sure we'd go back.

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