Best Western Plus Suites - Greenville

“Nice, Moderate Cost Lodging”

My brother recommended this place, for my son and I during a recent visit to Greenville. The facility is conveniently located and easy to find, and is relatively newer, two-story building. Check-in was quick, and the Front Desk rep was courteous. We had adjacent rooms at the end of the 2nd floor… more

My brother recommended this place, for my son and I during a recent visit to Greenville. The facility is conveniently located and easy to find, and is relatively newer, two-story building. Check-in was quick, and the Front Desk rep was courteous. We had adjacent rooms at the end of the 2nd floor hallway. The rooms and all the facilities were clean and in good condition. The sofa in my room could have used a quick upholstery cleaning, but all else was fine. Tried the breakfast one morning, which had a good selection of breakfast items and was not crowded, but was very close to just average. Even got to sit out by the pool one afternoon (water too cold to swim), but it was clean and well-maintained. A good overall 4 day/3 night stay.

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“Not great but good enough”

We stayed at this hotel for one night on Mar 21, 2026. Customer service was sufficiently pleasant, though there was a wait line to check in. There were two hand sanitizer stations and a water fountain by the lobby. The latter was most appreciated. Breakfast was decent. It was free so no complains a… more

We stayed at this hotel for one night on Mar 21, 2026. Customer service was sufficiently pleasant, though there was a wait line to check in. There were two hand sanitizer stations and a water fountain by the lobby. The latter was most appreciated. Breakfast was decent. It was free so no complains about that. There are many eating places within a half-mile vicinity, as well as an Exxon gas station nearby that I visited twice during my stay (I have an Exxon Mobil rewards program). Even though the hotel is located on the east side of Greenville, driving to anywhere in the city is short. Our room number was 115. Photos attached are of this room. Each queen bed had four pillows in two sizes and two levels of fluffiness. The ones that were slightly more fluffy than the other was comfortable enough for a decent sleep. The room was facing the back lawn and fence. I was given the choice of the floor (out of two) for the room. Initially, I asked for one with a view of the parking lot, but the front desk clerk said there were none available. We didn't have a vehicle parked overnight so it wasn't an issue. That didn't mean there were no issues. The big one was the curtains. Curtains #1 could not be moved. Why were they ever there at all was a mystery, other than as an aesthetic piece. Curtains #2 - sheer curtains - were translucent and thin, so thin that they were being blown away from the window when the air-conditioner was turned on. This created a problem because curtains #3 - blackout curtains - were not fully straightened out at the base when closed. It left an opening that allowed anyone to peep in. Thankfully, the weather was cool enough to keep the air-conditioner turned off, so that curtains #3 would remain still to provide a layer of cover. It would be a big concern if we had stayed during the hottest time of the year. With all the curtains fully opened, the room was relatively dark. Aside from the standing, table and wall-mounted lamps, a light switch by the front door - which glowed red when in Off position - turned on the lone ceiling light at the doorway. That light wasn't bright. The hotel building is old, as old as the Hampton Inn in Peachtree City, GA. This was evidenced by side entrance, whose door require considerable effort to open. Overall, the stay was satisfactory though I enjoyed Hampton Inn and Tru by Hilton more. If I ever plan on returning to Greenville for a stay, I'd try a different hotel.

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“Some staff needs better costumer service training”

We have made this hotel our preferred hotel when traveling to the area. Check in was once again a breeze for our Thanksgiving stay. The front desk host (I didn't get her name) was very pleasant and accommodating! The hotel is clean. Hilda, the supervisor for housekeeping, is excellent! She saved th… more

We have made this hotel our preferred hotel when traveling to the area. Check in was once again a breeze for our Thanksgiving stay. The front desk host (I didn't get her name) was very pleasant and accommodating! The hotel is clean. Hilda, the supervisor for housekeeping, is excellent! She saved the stay! However during check out Melissa was on duty as the front desk host. We had been approved for a noon check out while checking in. Although housekeeping had us down for a late check out Melissa demanded that we vacate our rooms by 11:30. She was not open to any explanation (including our 4 grandchildren not being ready) and rudely walked away. She was very argumentative although I refused to engage with her. I also refuse to allow one employee, with no customer service skills, to stop us from patronizing this otherwise good hotel. Melissa is not a good representative for what this hotel has to offer. I hope that management will address this issue.

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