Quality Suites Pineville - Charlotte

“Still good, but changes aren't always for the best.”

I've been loyal guest here for almost a decade and a half. This is the first time I've ever felt compelled to give this hotel anything less than a 5/5 rating. But things are changing here. Ownership and management has changed, with a piece of green tape covering the old owner's name on the namepla… more

I've been loyal guest here for almost a decade and a half. This is the first time I've ever felt compelled to give this hotel anything less than a 5/5 rating. But things are changing here. Ownership and management has changed, with a piece of green tape covering the old owner's name on the nameplate behind the front desk. And the changes were evident beyond that during this stay. I normally save breakfast for the end of my reviews, but let's talk about that now. I've noiced a steady removal of items from the breakfast buffet over the years. They used to offer both bacon and sausage every morning, along with home fries and cranberry juice. Then they started alternating between sausage and bacon. Then the bacon vanished altogether. Then the home fries were replaced by tater tots before they, too, vanished. The cranberry juice also disappeared from their offerings. In short, what used to be one of the best hotel breakfasts in the business is now nothing special. Oh yeah, they no longer let you take your breakfast back to your room, a hotel policy that never made sense to me - it's not like they can stop you from eating pizza or Doordash delivered meals in your room, so... The long-time employees that made this hotel special also have departed in recent years. Ms. Rhonda no longer works here, and she had been on staff for over a decade. I haven't seen Ms. Lilie for my past couple of stays (I did speak to her over the phone back in November about the safe charge.) The new staff is okay, no complaints, but I'm not getting the same welcoming vibe from the new staffers that I had with the old guard. My suite was 103, with two queen beds and a sofa sleeper. No complaints with the room outside of a closet door that wouldn't latch (this was mentioned to staff upon check-out.) It was clean and comfortable, and I've always liked the layout of the suites here. Typically this hotel's internet has been more troublesome than most, but I actually had no issues this time. I will say that last time I stayed, the wi-fi got so bad I actually had to call their tech support and have them bypass their authentication screen for me, so I'm suspecting their system still "remembers" those settings from last time and that's why I was able to get around the typical Choice Hotels wi-fi woes. The indoor pool was closed for the duration of my stay. For now, I'll continue to recommend this hotel as a clean, reasonably priced hotel option in the Charlotte area with the added value and amenities of their suites. And it's by far the best Quality brand location in the area. But sadly, it's no longer the special place that I wholeheartedly recommended in the past. It's not too late to change course, (the bones of the hotel, with their roomy and well equipped suites, are still a compelling reason to stay here) so I hope the new owners decide to reverse some of their recent cost-cutting decisions.

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“Best & worst stay, but will be back.”

This review is 2 fold, and here'swhy. The entire room was large, nice & clean. However, on the 2nd floor room 229 at 0130 after driving from Orlando & day tripping in Atlanta, you could barely get any sleep due to the paper thin walls and floors. Loud thuds, and banging of heavy stomping feet runni… more

This review is 2 fold, and here'swhy. The entire room was large, nice & clean. However, on the 2nd floor room 229 at 0130 after driving from Orlando & day tripping in Atlanta, you could barely get any sleep due to the paper thin walls and floors. Loud thuds, and banging of heavy stomping feet running back & forth for over an hour... then to be woken by a cellphone vibrating alarm ( or something). After 30 mins of the vibration ( yes im aware there could be other vibrating items packed) it finally stopped. We checked everyphone, bag, desk, under beds & everywhere we could think of besides cutting a hole into the wall voids. Thank goodness it stopped.. i can only assume it was the phone of the neighbor that was penatrating the wall. Well, given this alarm, I awoke before my family and went down for the standard cont. breakfast, w/posted hrs of 0630, yet at 0530 i was wandering the halls. "Elsa"-Much To my surprise I had an entirely hot & fresh B-Fast waiting for me, which not only included some of the best hospitality & cleanliness that ive experienced in a very long time, but also amazing conversation** Thank You Elsa**. I can't rave enough about the experience, customer service and over all above & beyond meal. Not only will I be back, but I'll make sure to spread the positive review to anyone with ears. Choice COO -->If you don't appreciate ELSA, trust me...your competitors will.

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“Okay for the price.”

Chose this for location on our travel route, price and other positive reviews that I read. The man at desk was friendly and helpful. Smelled pot in elevator. The first room we were given, the toilet water would not go down, (with nothing in the toilet.) Also, the security latch on door was broken. … more

Chose this for location on our travel route, price and other positive reviews that I read. The man at desk was friendly and helpful. Smelled pot in elevator. The first room we were given, the toilet water would not go down, (with nothing in the toilet.) Also, the security latch on door was broken. The second room had an inoperable refrigerator ,(I checked that it was plugged in and that the thermostat inside was turned up.) Also, a screw was missing from security latch on door. Maintenance? We went to Applebees and left because of long wait and it seemed to be under staffed. Went to Red Lobster and guy at bar ignored us, so we left. Also, this Pineville area has a "ghetto" kind of feel to it. Olive Garden was much better and our bar tender "Tellek" and other staff was great. "Quality" breakfast was mediocre with almost Dixie cup sized, weak coffee. (The lady working there was attentive though.)

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