Westchester Marriott

“Exemplary Staff”

Exemplary service from the staff. I’ve stayed here often on business and have been very pleased. On this trip, three staff members assisted with a special task and did so with grace and professionalism ~ Destiny, Francine & Hudsona. I highly recommend the Westchester Marriott and commend their staf… more

Exemplary service from the staff. I’ve stayed here often on business and have been very pleased. On this trip, three staff members assisted with a special task and did so with grace and professionalism ~ Destiny, Francine & Hudsona. I highly recommend the Westchester Marriott and commend their staff.

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“Westchester Marriott is a great place to recover from surgery!”

I came to the Westchester Marriott Hotel at 670 White Plains Rd in Tarrytown, accompanied by my daughter, for 5 nights to recover from hip replacement surgery. It was the best decision I could have made! The long corridors were the perfect answer to learning to walk with my new hip in the winter! P… more

I came to the Westchester Marriott Hotel at 670 White Plains Rd in Tarrytown, accompanied by my daughter, for 5 nights to recover from hip replacement surgery. It was the best decision I could have made! The long corridors were the perfect answer to learning to walk with my new hip in the winter! PT came to the room, worked with me in the room, in hallways and on stairs. Everyone on staff were amazing, including the room manager Austin Jones, as well as the Cornerstone Restaurant staff, Guilleremo, Ruddy, and others too many to name! The housekeepers, especially Mauderia, were pleasant and very helpful! The food at the hotel is delicious! We ate repeatedly at the Crossroads Restaurant and we never tired of it! Austin Jones went out of his way to give us a 5+ experience, and that is how I rate this hotel!

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“Great stay”

Clean and comfortable room. Delicious food and incredible service! Convenient location. Will stay here again when in the area.

“Can use some improvement”

Our room was basic. Beds were comfortable. Towels were old (time to retire the towels with holes). The heat was so loud it sounded like a wind tunnel - but we got used to it and slept well. There were crumbs outside our room door (not from us) and there were too many stains on the rug for our t… more

Our room was basic. Beds were comfortable. Towels were old (time to retire the towels with holes). The heat was so loud it sounded like a wind tunnel - but we got used to it and slept well. There were crumbs outside our room door (not from us) and there were too many stains on the rug for our taste. They didn’t have glasses in the room - but plastic cups. They could have at least replaced the used plastic cups for brushing teeth. Now - we had 2 different reservations and at check-in we asked if we can have the same room both nights. It wasn’t a problem. As a marriot member I asked if there were any avail upgrades. The front desk guy giggled as if I was making a joke. I asked if we had to re-check in the next day and he said no. I asked about breakfast and he said there is a buffet. Next morning I received a notification - clearly I needed to check in again (we needed new keys). Then after buying breakfast the 1st day next door (as we didn’t want to pay $50 for me and my 6 yo for breakfast) - we found out before leaving there was an a la cart menu. That plus not having proper fitting lids for hot tea and coffee cups was just a turn off. As nice as everyone was - I think a little training would go a long way. Not sure we’d stay here again - but it was overall an average experience. Definitely room for improvement!! Shout out to the helpful waiter in the morning - he was super kind and helpful (he saw me struggle with my 6 yo).

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