Holiday Inn Express West Point By Ihg

“Not The Top Notch Holiday Inn We Usually Experience, But Still Good”

We have always been satisfied staying at Holiday Inn anytime we travel. This was our first time at this particular one and the front desk personnel that we interacted with were not as friendly and caring as other ones. The room was pretty clean aside from some sort of stains on the flooring. The… more

We have always been satisfied staying at Holiday Inn anytime we travel. This was our first time at this particular one and the front desk personnel that we interacted with were not as friendly and caring as other ones. The room was pretty clean aside from some sort of stains on the flooring. The bathroom was clean but could have used some towel hangers near the shower. The only towel hangers were outside the bathroom in the entry hallway next to the mirror which didn't make much sense. We stayed for 2 nights and we did not want the room cleaned after the first night. I went to the front desk to ask for a do not disturb sign to hang on the door handle as there was not one in our room and the front desk could not find one for me even after going into empty rooms to look for one. They said they would let housekeeping know not to go in the room. When we came back from our day, the room had been cleaned, beds made, new towels. The first night we went to look at the pool at 8:30 p.m. and it was already closed even though it was suppose to be open until 9:00 p.m. Over all it was a good experience and we would stay again.

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“Good for a weekend stay”

Stayed here one night for a wedding at Bear Mountain Inn on 10/05/24. The female at check in was very accommodating , she provided us a quiet room on top floor room ( room 310, not facing route 9 ). The room was recently renovated and cleaned. The Ac unit was also very quiet. The free breakfast w… more

Stayed here one night for a wedding at Bear Mountain Inn on 10/05/24. The female at check in was very accommodating , she provided us a quiet room on top floor room ( room 310, not facing route 9 ). The room was recently renovated and cleaned. The Ac unit was also very quiet. The free breakfast was good and coffee was hot. The reason I gave this review a 3 stars ( Average) because my in law’s room was at first floor slightly across the conference room. The hotel rented the conference room and became a party room, therefore, my in law can not sleep until midnight due to the party music noise issues .

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“Overall okay but Needs a little extra attention around cleanliness and readiness”

I stayed here Aug 8-11, for a wedding but solo in room 318, king studio suite Pros: - Great location to West Point military academy, Bear Mountain State Park - Delicious breakfast - Friendly Staff and they were helpful in me leaving something for other guests when they checked in. - Spacious ro… more

I stayed here Aug 8-11, for a wedding but solo in room 318, king studio suite Pros: - Great location to West Point military academy, Bear Mountain State Park - Delicious breakfast - Friendly Staff and they were helpful in me leaving something for other guests when they checked in. - Spacious room with table/chairs, coffee station, fridge, couch and tv and separate king bed, dresser and cabinet for closet and a separate side compartment for ironing board (I thought this was smart) - Next to a gas station and a delicious BBQ restaurant Cons: - The room overall was clean but the bathroom had hair on the bath tub, shower curtain and towels. Long black hair against the white, very obvious which means someone wasn’t paying attention or not diligent enough about cleanliness and readiness for guests. The front desk offered to move me to another room multiple times, but my things were already unpacked at this time. So I asked them to give me a new shower curtain for me to hang myself and clean towels. That was my decision and I was okay with it. - Floor was dirty between bathroom and living room and I did not feel comfortable walking barefoot in the room. I notified the wrong desk but this was not resolved before I left. - Water temperature in the shower was lukewarm/cold. I thought maybe it was due to showering during peak hours, but the last time was at midnight. I only alerted the staff upon checkout. STRUCTURAL THINGS - From the bed, You have to walk through the living room to get to the bathroom. - There is no towel hook by the shower and toilet is too far from shower to easily reach, so I set my toilet on the bath mat. - Shower curtain hangs low and bunches up in the shower, could be a slipping hazard FYI. Hotel is not close to downtown Highland Falls (Lyft ride approx $30 including tip)

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