Lopesan Villa Del Conde Resort & Thalasso

“Outstanding”

Outstanding hotel and one which gets better and better with every stay. Lovely staff, very responsive. Food was much improved on last stay and the room they provided us was exceptional with the best view I could imagine. I’d highly recommend. A true 5 star hotel.

“Brilliant !”

This is an absolutely beautiful hotel, we have stayed here before years ago & wanted to try it again & it didn't disappoint. We usually stay in the Lopesan Costa Meloneras but this can get very busy round the pool area & in the restaurant which sometimes can be a nitemare to see the food, people... more

This is an absolutely beautiful hotel, we have stayed here before years ago & wanted to try it again & it didn't disappoint. We usually stay in the Lopesan Costa Meloneras but this can get very busy round the pool area & in the restaurant which sometimes can be a nitemare to see the food, people think u are trying to skip the queue. This hotel however has food stations which are far better than displayed in a row, the choice of food was excellent & staff, waiters were all pleasant. The rooms are lovely, always kept spotless, clean towels on a daily basis & bedding cleaned. Entertainment at nite was good & for the children as well. Close to the promenade for walks & 5mns to the amenities. I would 100% recommend this Hotel, u will not be disappointed. This hotel use to offer private transfers, but no longer offer this, we had a coach transfer & was second drop off, so had no problems. Received a lovely relaxing drink at reception on arrival as well. Will definitely be returning to this hotel, no hesitation.

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“Awesome staff, okayish hotel”

So I mostly write this review because of the awesome staff in the hotel. But especially because of that one incredible waitress who was serving our table during our stay during the dinner buffet. I wanted to give her a nice tip and a note thanking for her awesome service tonight but unfortunatel... more

So I mostly write this review because of the awesome staff in the hotel. But especially because of that one incredible waitress who was serving our table during our stay during the dinner buffet. I wanted to give her a nice tip and a note thanking for her awesome service tonight but unfortunately she does not seem to be working tonight. I was there with my mom and my grandma for a family vacation, she was serving the area with the skylight in the buffet restaurant for at least the last 3 days, wearing glasses, an put-up Hairstyle and wearing her tablet via a shoulder strap. Don't get me wrong, all the staff here is great, but she was on another level. Radiating some awesome energy, smiling at all the guests. It was truly mesmerising. Whatever she earns, she deserves a raise. I do not remember her name and for a tip it's too late now, and nice words might not make up for it, but still, this incredible hospitality worker deserves a raise, she was incredible! Also the waiter at the unique breakfast was amazing. The hotel itself is not perfect. Except the pools. But the staff is really awesome, and I can't say it often enough but that woman who served us, she is really really incredible.

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“Average 5-star hotel, average experience”

If this was a 4-star hotel with prices aligned for a 4-star hotel, I would have given it a higher score. But for a 5-star hotel and at these prices, it has issues, and I am inclined to think that the 5-star accreditation is mostly due to the number and size of the pools. Issues: - Security (ent... more

If this was a 4-star hotel with prices aligned for a 4-star hotel, I would have given it a higher score. But for a 5-star hotel and at these prices, it has issues, and I am inclined to think that the 5-star accreditation is mostly due to the number and size of the pools. Issues: - Security (entry access to the hotel): believe it or not, anybody can enter this 5-star hotel by the front entrance without room-card scan, without any question asked. The hotel has a room-card scanning device only at the back entrance (from the sea-side), but anyone can enter by front entrance or by parking entrance by foot and roam freely across the hotel. Unbelievable. - This is a 5-star hotel without water fountains/dispensers to drink. While other hotels have cold and hot water machines on each floor, or offer 1-2 water bottles each day, here we felt like in a 2-star hotel where it is not even written if the tap-water in the bathroom is drinkable or not. - Again like in a 2-3 star hotel, in the room there's no tea/coffee machine or at least a small electric water boiler. Other hotels (even less than 5-star) not only have such an electrical appliance, but they also offer a selection of tea-bags/coffee pads/sugar etc. Unbelievable for a 5-star hotel. - You cannot have a hot tea during buffet-dinner, unless the waiters call their supervisors to go somewhere at the back to make the tea specially for you (and one time we were told directly that the hotel doesn't offer hot-tea for dinner). Quite embarrassing for a 5-star hotel. - The room walls do not seem to have any sound-insulation. We could hear people talking in other rooms, the lifts, people on the hallways etc. Walls sound insulation is something every hotel should have on the list already from design steps. At least, as long as the room-size allows it, there should be a second-door between the room entry-hall and the bedroom itself, it would help with the noises on the hallways. - The dining space (buffet restaurant) is quite poorly designed. Poor lighting in many parts of the restaurant. Only one entrance (which is also the exit), and tight spaces with pillars that force you squeeze beside food counters. - The food in the dining space (buffet restaurant) is too many times missing labels, or has misplaced labels given the tight space on the food counters. A nightmare for vegetarians or people with allergies. - The food in the dining space (buffet restaurant) is quite repetitive and feels like 3-4 star hotels. I think due to the limited space in the buffet restaurant, the hotel doesn't even offer a bar with pasta choices and sauce choices to prepare on the spot. - If you want to take food to your room, due to whatever issues you or a member of your family may have and cannot attend a meal, you may hit difficulties at the exit and need to offer extensive explanations. Unpleasant. 5-stars hotels should always be gracious with their clients and by default accommodating such needs, not to mention that taking away food to your room should be a normal option for a 5-star hotel. - For dinner, there is one restaurant a-la-carte (and more in other Lopesan hotels not far away), but the menu is so limited that we didn't even bother. - The front entrance huge lobby is a waste and disappointment. It is nicely furnished, it has 2 pianos, a bar and lots of tables, but all is for nothing, at least beginning of May. I've never stayed in a hotel with such a waste, which is also a false expectation to their clients, especially when the daily program on the room-TV hotel-channel announces a concert in the lobby but at the reception we are told that the hotel didn't actually plan any concert ("perhaps during summer", we were told). I do not recall witnessing such a desolated lobby each evening in another hotel. - Evening shows are lacking, especially for children. First, because they are hold outside on a small stage, forcing performers to improvise and everyone to suffer from cold on chill evenings, and secondly because they are not family oriented. Other 5-star hotels offer a children show first, and after that a regular show. - Activities on the island are a "do-it-yourself" chore. No flyers at the reception, no activity host/hostess. You are pointed to a mobile application which goes to external websites where you search and inform about whatever the way you can. 5-star hotel? Not so much. On the plus side, and I reckon the reason for the 5-star accreditation: the pools (some of which heated), the room size with dressing, the gardens, the bars+lunch resto, the parking.

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