Colony Club, A Luxury Collection Resort, Barbados

“Good Hotel very comfortable”

We have just returned from 12 nights at The Colony Club our first visit to this hotel but have stayed at Tamarind and The House. The welcome from Rafiq on reception was very warm. We were surprised with a room upgrade to a fabulous room overlooking the beach. The room was spotless with a fabulous s… more

We have just returned from 12 nights at The Colony Club our first visit to this hotel but have stayed at Tamarind and The House. The welcome from Rafiq on reception was very warm. We were surprised with a room upgrade to a fabulous room overlooking the beach. The room was spotless with a fabulous shower. Excellent bed and bedding. Breakfasts were excellent with great choice, omelettes made to order. Pools were great and beach staff had ample beds ready. A lot of inflatables in the pool. Special mention to Marradona he runs that beach service and is really missed on his days off. Staff are helpful but some are very quiet. Name badges are very hard to read but I would like to mention the following Matthew Bar,Kiana,Sherfilia,,Sherise, Sandy in Bar, DerekWater Taxi, Michelle and Emma fabulous housekeeping All lunches we had were excellent. We did not have dinner. There is not much atmosphere in the evening which didn’t bother us but might others . Very easy to walk to Holetown on the beach or road. Management were mostly invisible apart from at Breakfast. Very unusual

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“Lovely setting - shame about the restaurant.”

recently stayed at The Colony Club in Barbados and overall had a really enjoyable experience. The hotel itself is beautiful, the beach is stunning, and the rooms were very comfortable. Breakfast was acceptable.   l thought for a 5 Star Hotel it would have been much better.  The breakfast area felt … more

recently stayed at The Colony Club in Barbados and overall had a really enjoyable experience. The hotel itself is beautiful, the beach is stunning, and the rooms were very comfortable. Breakfast was acceptable.   l thought for a 5 Star Hotel it would have been much better.  The breakfast area felt quite small and could get a little crowded at times. There were also some lovely touches throughout the day — ice cream or lollies being offered in the afternoon and fresh fruit brought around to guests relaxing on the sunbeds in the morning were both much appreciated. Unfortunately, the biggest issue was the restaurant and food service. The staff seemed disorganised and sloppy at times. We asked four different members of staff for a room service menu one day and despite being told it would be sent to our room, it never arrived. Experiences like this became frustrating. Housekeeping ladies sometimes did not arrive until 4 o’clock in the afternoon. Which made it difficult if you wanted to go back to your room for a little snooze.   If you’re choosing this hotel mainly for the food, I honestly wouldn’t recommend it. It’s a shame because everything else about the property is very good. I’m not sure Marriott are fully aware of the issues with the restaurant side of the hotel, but it’s something they really need to address.   This could easily have been a five-star review, but unfortunately the food let it down. Would we stay again?… Yes,  but we would eat out each evening.

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“Lovely hotel but comes with issues”

We thought it was a lovely place - nice swim up room nice pools lovely beach all on hand - unfortunately the food was awful and the staff in restaurant not really meeting the sort of service you would expect from a hotel of this caliber and the money they are charging . We ate there a few times but… more

We thought it was a lovely place - nice swim up room nice pools lovely beach all on hand - unfortunately the food was awful and the staff in restaurant not really meeting the sort of service you would expect from a hotel of this caliber and the money they are charging . We ate there a few times but went out to other hotels and restaurants that were far better - like the Cliff , Sandy lane , Lone star, the Muse. Tides etc the food and staff there were far more on the ball and seemed much more professional . It’s such a shame as it’s a lovely place they need a new head chef and experienced restaurant manager . This complaint is repeated several times in reviews I hope the management take action as they haven’t so far !!

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“Beautiful facilities, terrible food!”

There’s a lot to love about Colony Club. The setting is lush and tropical, the rooms are gorgeous. The beds are comfortable, the beach where you can lay your weary head is perfect. The pools and tennis courts on the property are great. The concierge and front desk are helpful. The beach attendan… more

There’s a lot to love about Colony Club. The setting is lush and tropical, the rooms are gorgeous. The beds are comfortable, the beach where you can lay your weary head is perfect. The pools and tennis courts on the property are great. The concierge and front desk are helpful. The beach attendant setting up beach beds each morning is very friendly. The food and hospitality however, are waaaaayyyyyyy below par. I don’t understand how you can nail every other aspect of this resort except for the food and food service. I’ll start with the first meal we had, dinner. An incredibly unenthused waitress delivered what were quite literally, 2 of the worst pizzas we’ve ever had the displeasure of consuming. What looked to me a supermarket base, topped with a thin overcooked layer of scattered cheese. The other had some pineapple and ham chucked on. Reminded me of my student days, mustering up whatever I could in a studio apartment kitchen. This as well as a sloppy, milky, kids pasta and a very sad cobb salad, plus a couple glasses of wine set us back almost £250. Yep. Breakfast is average at BEST. For the price we were paying I was expecting much, much better. The servers are painfully slow and miserable. It’s difficult enjoying your time in this environment. The quality of produce is low, the hash browns/sausages etc are drenched in oil. The fruit is scarce and not at all reflective of the environment. It felt more like tinned and packeted food, than the fresh abundance the brochures and websites promise. The coffee … well. Lunch was even worse. It started with my 10 yro daughter asking me why everyone looked so sad. Total bummer. My exotic, couscous salad described on the menu, arrived as follows: a bowl of warm cooked pasta couscous (not the grain as most would assume) topped with 3 squirts of runny guacamole and over cooked, boiled cauliflower. That’s it. That set me back about £30. My daughter’s tropical smoothie arrived as a sickly, sweet strawberry milkshake obviously infused with cheap strawberry yoghurt and milk. How is it possible that a resort in Barbados of all places cannot nail a tropical smoothie?! What hope is there? The good news is that During our 6 night stay, we did not return to the restaurant at all, instead we were pointed in the direction of local restaurants which absolutely assured us that the quality and service elsewhere were top notch. Some incredible restaurants in Barbados, unfortunately The Colony Club are not in any way included in this. This is a Marriot Hotel chain? Cmon dudes! For the price, I would definitely not return and I would hope that reviews such as this would at least inspire some improvement for further guests.

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