Luxé Cabañas

“Read before booking”

Great views, service lacking. We stayed here in a cabana for 2 nights. The views are great but the overall experience was lacking especially for the price. The check in process was slow. The resort is someone remote and there are really only tuk tuks to and from town for 20k pesos. Within the compl… more

Great views, service lacking. We stayed here in a cabana for 2 nights. The views are great but the overall experience was lacking especially for the price. The check in process was slow. The resort is someone remote and there are really only tuk tuks to and from town for 20k pesos. Within the complex, tuk tuks are free but take a while to get once you request them. We were given a pamphlet which said breakfast was included but when we showed up? We were told it wasn’t included in our reservation. We were given the opportunity to pay 40k per person. There was minimal to no apology for that and no offer to comp breakfast or even a cup of coffee because we were given incorrect information. The WiFi did not work. Cabana had a lot of damage. The wood we were given and purchased from Luxe was wet and not properly cured. It was very difficult to light. Overall, I agree with previous review- for it to really be “luxe” , there needs to be better customer service and upkeep.

less

“Read before booking!”

This property has villas and apartments. From what we can tell, villas are standalone large properties and apartments are in buildings that house 6 apartments each. We stayed in apartment type D+J (303) so this review is for that apartment. All the apartments face the same way, but appear to be … more

This property has villas and apartments. From what we can tell, villas are standalone large properties and apartments are in buildings that house 6 apartments each. We stayed in apartment type D+J (303) so this review is for that apartment. All the apartments face the same way, but appear to be different. We think maybe these are owned by people and Luxe manages the rentals. We came to this conclusion based on how different the furniture was on each balcony. But that is just a guess. PROS: -The view is OUT OF THIS WORLD. You get a 270 degree view of the prettiest part of the lake. You get sunsets AND sunrises. For the price, you can't beat this view almost anywhere in the world. -The apartments are large and easily could fit 3 couples. The beds are super comfortable. They do feel a little dated, but that's ok! Everything worked and was great. -There is enough hot water to fill up the jacuzzi and for everyone to take a shower. Although the jacuzzi takes a good hour to fill up. -The aquatic center right on property is great! CONS (and what you need to know). -First off, these are apartments and have basically no amenities. We were excited to see that there was a washer AND dryer. But no laundry detergent. When we called to ask for some, we were told we needed to go to town and buy it. This wouldn't have been a problem if we had known, but we didn't. We had to make a 30 minute each way trip to town on a busy Saturday. There is also no extra toilet paper and you, once again, would have to buy some if you wanted extra. There are also no hangers for clothes which is weird. That is not something I would travel with or want to buy. However, we did eventually find a grocery store in Guatape that delivers and it was great. -There is no air conditioning. We asked for a fan and they brought us one that barely worked, but it was better than nothing. But it was hot at night and in the day. -Everything is done by WhatsApp since there isn't good cell service. But there is good wifi. They are super nice on WhatsApp, but room service orders sometimes take over an hour and the food is cold when it arrives. -You have to take Tuk Tuks everywhere. And the road is gravel, so be careful with your rental car. -The restaurant is ok (the pizzas are the best). But it could get old if you are there a week. -My biggest issue was checkout. Upon leaving, they were laying down more gravel on the dirt roads. They chose to lay the gravel rather than let us pass so we could leave. Once we finally got past the gravel truck, the front desk told us we couldn't leave until they checked the apartment! Even though they had my credit card and contact information on file, they basically didn't trust us and wanted us to wait until they could send someone. We had already been delayed behind the truck and now they wanted us to wait more! I was so upset. My biggest suggestion to the management of Luxe by The Charlee is this: If you want to be "luxe," having an incredible view is not enough. You need to back it up with incredible service. Always putting the guests first. That can start with a simple email at the time of booking explaining that these are apartments and what you need to bring. And explain the Tuk Tuk and road situation. Or a FAQ on your site you can direct people towards.

less