Estelar Cartagena de Indias Hotel & Centro de Convenciones

“Excellent stay”

Estelar was everything that we needed! Easy to get to the heart of the city! Rooms were nice and clean. Pool and the view was AMAZING! Staff was super friendly. Shout out to Julio at the pool! He was awesome! And Luis downstairs who helped us with airport transportation.

“Modern, stylish Hotel with breathtaking views”

The hotel was absolutely fantastic! It is worth paying a little extra to receive sea view, but honestly the views are BREATHTAKING wherever you are - at the rooftop pool, the restaurant, the Skybar or even the lobby (which sits on floor 15). The rooms were very clean, modern and spacious. The staf… more

The hotel was absolutely fantastic! It is worth paying a little extra to receive sea view, but honestly the views are BREATHTAKING wherever you are - at the rooftop pool, the restaurant, the Skybar or even the lobby (which sits on floor 15). The rooms were very clean, modern and spacious. The staff was also very friendly and helpful. The old town is just a 20min walk (or 20min drive) away. Overall, I can highly recommend this Hotel if staying in Cartagena.

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“Great hotel with nice location”

This is a pretty modern high rise hotel with a nice location. Staff is very friendly, offered a welcome drink upon check in. We were located on a 36th floor, ocean front with a great view. Buffet breakfast was incredible with wide variety of options for all tastes, it opened very early before our s… more

This is a pretty modern high rise hotel with a nice location. Staff is very friendly, offered a welcome drink upon check in. We were located on a 36th floor, ocean front with a great view. Buffet breakfast was incredible with wide variety of options for all tastes, it opened very early before our scheduled tours. The only negative was that housekeeping service forgot to provide any towels on our second day, after arriving from an all day boat excursion. We had to wait for about 1 hour until they provided them...we missed a scheduled dinner in Casco Viejo. The sauna is part of the spa, so it is not free and included with the room. Pool area is beautiful, with jacuzzis just check the images There is a Bar/Party Room on the 51st floor, You have free access on a private elevator in the lobby.

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“Cockroach infestation”

Our stay began on a positive note. The property is attractive, and the staff was welcoming upon arrival. We were offered a paid upgrade to an ocean-view suite, which we accepted. Unfortunately, shortly after settling in, we noticed small cockroaches in the room. On the first day, we saw a couple. … more

Our stay began on a positive note. The property is attractive, and the staff was welcoming upon arrival. We were offered a paid upgrade to an ocean-view suite, which we accepted. Unfortunately, shortly after settling in, we noticed small cockroaches in the room. On the first day, we saw a couple. While concerning, we initially tried to be understanding. However, the issue persisted into the second day. At that point, my husband expressed serious concern and suggested we consider moving to another hotel. We chose to remain for our final night since we were departing the following day. However, when we returned from our activities on the third evening, we encountered a significant number of cockroaches in the room , approximately 8 to 12 visible at once. This was clearly beyond an isolated occurrence and suggested a larger infestation issue. We immediately contacted the front desk. By the time staff arrived, the insects had retreated, but the experience itself was extremely distressing. We were transferred to another room, though this occurred at the very end of our stay. When we requested to speak with a manager that evening, we were informed none was available. The only compensation offered was reimbursement for a short taxi ride (approximately $5) to the nearby boat departure point, which did not address the severity of the situation. The following morning, we were told the manager was in a meeting and were asked to submit our concerns via email. We did so and have not received a response. While the property has potential and the staff was generally polite, the presence of cockroaches in an upgraded suite ,especially in those numbers , is unacceptable at any price point. We hope management takes this feedback seriously and implements proper pest control and customer service follow-up moving forward.

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