Punta Islita, Autograph Collection

“Amazing!!!!”

Fantastic trip. Customer service was off the charts. And the best thing is that there were practically zero people there are the time so it made our trip all the better. I cannot express how amazing their customer service is, and I love the WhatsApp utilization for any contact resort. Truly ama… more

Fantastic trip. Customer service was off the charts. And the best thing is that there were practically zero people there are the time so it made our trip all the better. I cannot express how amazing their customer service is, and I love the WhatsApp utilization for any contact resort. Truly amazing and we cannot wait to go back again. Notes: It is about 2.5 hours from the LIB airport but only around 70 miles so it is a slow roll so prepare accordingly About 6 miles of the drive at the very end is on a dirt road so it is bumpy be prepared We drove the whole thing at night from the airport so needless to say it is VERY DARK out there You are at least 30 min from any significant store and a solid 75 min from a big store in Samara which is awesome We did a big shop and cooked in our villa most nights, it was amazing.

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“Hidden gem”

We came here as a family of 4 (2 kids ages 8 and 10). My husband has Bonvoy lifetime titanium elite status so we usually stay in Bonvoy when we can. This place was amazing. Overall our stay was relaxing, fun, and gave us the feeling of wanting to come back. I would have given it 5 stars as my only … more

We came here as a family of 4 (2 kids ages 8 and 10). My husband has Bonvoy lifetime titanium elite status so we usually stay in Bonvoy when we can. This place was amazing. Overall our stay was relaxing, fun, and gave us the feeling of wanting to come back. I would have given it 5 stars as my only complaints were the slow flush toilets and the place could use some updates as it being advertised a 5 star resort. But this is an eco friendly fly resort with sensitive plumbing so it makes sense. Some of the rooms and lobby restroom need update as well. I just expected more update upkeeps being a 5 star resort. Service from the staff are 5 stars! SERVICE: All the waiter staff were great. Everyone remembered my daughter’s tree nut allergy. It’s such a small resort, they really get to remember your name and always greeted you with a smile. Joe was our go to guy for activities and any issues that arose. He was so quick to respond and was our girls hero of the trip! He is the absolute best! Get whatsapp downloaded on your phone bc that is the main way to communicate to the hotel/staff and they get back to you quickly. It was my daughter’s birthday and we just asked Joe to provide a candle for her. I was just going to grab a dessert from the buffet to sing for her. They baked her an amazing cake, candle, and had the DJ play happy birthday for her. They truly went above and beyond, you can’t beat the service here. Truly amazing people!! ADVENTURE: They provide so many activities in this resort. You will never be bored and everything is so close. Don’t miss the garden tour, it’s free and I learned so much! I’m not a garden/plant person and the kids and I learned so much about gardening and the amazing ways the resort helps the environment with the food waste. It was truly a different new experience, my kids helped pick fruits from the garden which they loved. We added the farm to table lunch which was awesome. You have lunch at the same garden and they describe how the pick and make the items, everything was delicious. And my kids got to eat some of the tomatoes they picked. The adventure staff were friendly, we did zip lining and monkey quest thru the resort. Zip lining was great for beginners. And I liked how there were escape routes at each zip line in case a little one backs out. Our monkey quest guy really went out of his way to make sure we saw monkeys and thankfully he was successful! We did horseback riding out of the resort but it was right next door and so convenient. You can skip the macaw recovery tour, you see macaws here at the resort all the time so no need to pay unless you want to learn more about them. FOOD: Food at the resort was amazing! Alma restaurant had the best breakfast and dinner. Aura beach club is the only place open for lunch. All superb! Dinner you have Alma restaurant or the resort beach theme. The kids LOVED seeing hermit crabs come out at night when we did the beach theme dinners. If you ever get tired of resort food, you can easily walk/shuttle/drive to the nearby restaurants in town. Don Ramiro was amazing, family run and the owner is so nice and friendly! Loved the vibe there so much. You do need reservations but may get lucky if they aren’t busy. Kimbute also had a good vibe and great food close by. ROOMS: This is where they can improve significantly. We originally booked the 3 bedroom Bouganvilla. We added a night last minute the first day since it’s such a long travel day. So we got a random 1 bedroom with our own small plunge pool overlooking the beach. It sounds amazing but the room was so outdated. AC was dripping down on the couch my kids were suppose to sleep in, water leaking from the toilet pipes, and shower water pressure was so low. If this resort did not advertise being a 5 star, I would not be so shocked. But it claims to be 5 star and that room was not 5 star. I would be very upset if I had to stay there the entire stay. We complained to the staff that we were not happy and maintenance to that room needed to be done before letting another guest check in that room. The staff quickly responded and apologized. They made it right by giving us a cabana on the beach and golf cart for free. The 3 bedroom Bouganvilla with infinity plunge pool was a dream! Only minor change I wish would be made is if the bathroom tiles and fixtures would be more updated. But overall that villa was perfect, absolutely made the drive from Liberia airport worth it! I never had issues with power outages, AC, or housekeeping as previous reviews have stated. This location is so amazing because you’re in the middle of the rainforest. You wake-up and see monkeys in the trees and macaws flying around your backyard. A dream!! POOL/BEACH: There are 2 pools here. One by the beach for kids, infinity pool by the restaurant adults only. The 2 days (out of 7) the kids pool was closed due to chemical issues. Thankfully we had our own pool in our villa so it was not an issue, but if you did not I would imagine you would be upset. I did see kids at the infinity pool so I’m assuming they allowed kids to swim there when the kids pool was closed (I hope lol). This place was perfect pool chair wise bc it’s such a small resort you did not have to fight for chairs. I saw empty chairs nearly all day at the infinity pool and beach! What a relief! The beach was warm and black sand. Gorgeous! SPA: My massage was amazing! Reasonable priced! Only amenity was a plunge pool so don’t expect a steam room/sauna. But the massage price matched perfectly what was offered and the massage was perfect. The treatment room was also so nice. MISC: Prepare for a long trip from Liberia airport. We rented a car but it was not really needed. The resort shuttle takes you everywhere fast (to the beach and restaurants in town). They also provide airport transportation. And the 6 mile dirt road is just as reviews state, very bumpy! It’s a far drive but worth the wait!

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