Falkensteiner Family Hotel Diadora

“Loved our stay in Diadora hotel”

We had such a great family holiday in Diadora that honestly, the kids cried when we told them it’s time to go home (and maybe I did too a little). The animation team was fantastic, our children were running to the Falky land every day like it was Disneyland. Guest Relations girl is super helpful, s… more

We had such a great family holiday in Diadora that honestly, the kids cried when we told them it’s time to go home (and maybe I did too a little). The animation team was fantastic, our children were running to the Falky land every day like it was Disneyland. Guest Relations girl is super helpful, she helped us to book two trips ( official turneo service Plitvice and Kornati) and wow… just wow. Plitvice is magical and Kornati feels like a dream. Food? Amazing!So many choices that I think I ate more in one week than in the whole year! Big thanks to the restaurant staff and the housekeeping who always smiled, even when we asked for extra towels for the fifth time. If I had to mention one tiny thing, it would be the coffee at breakfast, it would be amazing if they offered a real espresso or barista coffee, especially in a place like this. But honestly, that’s such a small detail compared to everything else which was just perfect.

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“Perfect family stay”

We stayed at Hotel Diadora for a week and everything was absolutely amazing. The rom was spotles,spacious and comfortable.The staff were incredibly friendly and helpful, always greeting us with a smile. The kids loved the activities and the food at the restaurant was delicious with a plenty of choi… more

We stayed at Hotel Diadora for a week and everything was absolutely amazing. The rom was spotles,spacious and comfortable.The staff were incredibly friendly and helpful, always greeting us with a smile. The kids loved the activities and the food at the restaurant was delicious with a plenty of choices for everyone. Highly recommend for families!

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“Great for families”

An excellent resort for a family with young children rooms are good size and clean. Plenty of areas to entertain children of different ages. Food was freshly made in front of us for every meal. Pizzas were really good, and a fruit stall was excellent . Coffee was also very good. The only issue was… more

An excellent resort for a family with young children rooms are good size and clean. Plenty of areas to entertain children of different ages. Food was freshly made in front of us for every meal. Pizzas were really good, and a fruit stall was excellent . Coffee was also very good. The only issue was a poor wifi.

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“Brand vs local delivery”

I felt this place was the perfect example of ‘great brand vs local service’ - Falkensteiner hotels are all over Europe and tend to be quite high end, while also catering for kids. The Diadora resort had some elements that were distinctly ‘Falky’ but it was also at times let down by local delivery a… more

I felt this place was the perfect example of ‘great brand vs local service’ - Falkensteiner hotels are all over Europe and tend to be quite high end, while also catering for kids. The Diadora resort had some elements that were distinctly ‘Falky’ but it was also at times let down by local delivery and service, the latter of which especially was lacking. Even small things like asking to be taken somewhere in a buggy during a thunderstorm elicited pushback and attitude. But, starting with pros, the location is gorgeous and it overlooks mountains and the sea, and has its own little pebbly beach. It’s incredibly kid friendly too and the facilities for them are amazing, from an indoor soft play area, climbing wall and cinema, to the kids club that children can dip in and out of (or do short activities like making smoothies or taking part in science clubs) which makes a nice alternative to putting them in all day. There is a games room too and a bowling alley (which you pay extra for). Also, the adult gym was very decent with some great equipment in it. The bedrooms are spacious with nice details, like a rope hammock for children to climb/lounge in, comfy beds and there is a good amount of storage. If you’re lucky you’ll get a sea view room because the ones that face into the resort seem like they’d get loud as you have the pools and nightly entertainment to contend with. The pools are all very nice, and there’s a big slide, but there is no poolside service. Food wise, the buffet is varied, and breakfast has a lot of choice. There’s a dessert room for kids in the evening, although it would’ve been nice to have more restaurant choices as part of the half board option. You are tied to one eatery. They also have a Friday prosecco night, which is a nice touch. The Iadera spa, which you can use as a Diadora guest, was great, although not very kid friendly and there is a nude zone called the ‘Black Spa’. In fact even in the smaller spa in Diadora people got naked which we found strange as kids would be nearby (but they’re not allowed in the spa at least). Things that let the place down included no real soundproofing in rooms so you could hear people running up and down the corridors, WiFi is very sketchy, the reception area always felt busy, with few staff members around (they also rarely answer the phone!) and key cards would sometimes stop working randomly. The lifeguard made a rare appearance in the pool area too, you’d like it to be more regular. Speaking of staff, some of them were great, but others simply weren’t friendly at all - verging on being rude, even in the kid club (don’t get me wrong some were great, but were let down by their colleagues). It was hugely off putting as it was a bit of a gamble who you got. Emailing them before the stay was also a bit strange too, as they never seemed to answer questions directly, for example I asked about a rental car and was told we “had to park” in their allotted space for €13 a day or our car would be towed! They add a service charge at the end of the stay top of €10 a day, which you have the option of not paying, but it’s all rather awkward. Small niggles added up, for example drinks measures were very measly, or you would order lunch at the bar and then wait an eternity for it. The television in the room was obsolete too unless you spoke Russian, German or Croat, with few if any English options, and there were no streaming services you could link to. Overall I felt this location had a few issues which it could quite easily fix, like putting more people on the front desk, prioritising guests’ requests, being more generous with drinks, making a few more English tv channels available and definitely training some staff to be a little more friendly!

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