Valamar Parentino Hotel

“Wonderful place, very clean, very kind staff and family friendly organosation all over the hotel facilities.”

Kids enjoyed the pool and kids club a lot.

“Really nice hotel. Great location but a few areas to improve on.”

So I will start with the good (and there are lots outweighing the negatives)….The hotel is in a brilliant location, only 15 mins walk to the old town but also pretty central in amongst lots of little beaches. The hotel itself was very clean and staff friendly. The food was fantastic varied each da… more

So I will start with the good (and there are lots outweighing the negatives)….The hotel is in a brilliant location, only 15 mins walk to the old town but also pretty central in amongst lots of little beaches. The hotel itself was very clean and staff friendly. The food was fantastic varied each day for dinner (the soups at dinner and omelettes at breakfast were amazing!). Pools were very clean and water a really good temperature for the children and the water slides were good fun. The hotel also has a really nice chill out garden which unfortunately we only discovered on our last couple of days. Kids entertainment was okay but could have been a little bit more aimed for the bigger kids of a night time (the smaller kids seemed to be really enjoying themselves though). However, there are several areas that do need improving. Firstly we saw so many children slip next to the slides. Simply all it needs is a plastic mat laid down to prevent someone getting hurt. Most hotels we stay in with slides have these now. It really shouldn’t cost much. The hotel also needs to review the glass being used within the restaurant as it is too weak for repeated use. We saw glass broken in the deserts which my son luckily spotted and I also had a cracked glass with drink in. This needs an urgent review. My son also found a screw on the floor in the children’s area (which was probably just bad luck but shouldn’t really be happening). As mentioned the food was very good but the restaurant feels very chaotic and not spacious enough. When walking back to the table it felt like trying to navigate through a mine field with all the people in a relatively small area. Lastly, if you are going to advertise that guests can use the neighbouring hotels children's park then it needs to be that they have access. We got stuck both inside the park and outside along with other guests which was quite embarrassing as it brought attention that we were not actually staying there. Overall however a very nice stay and these are not complaints but more recommendations in areas that I feel could improve others stays going forwards and despite the negatives would 100% recommend to others!

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“Outstanding Staff, Excellent Facilities and a Perfect Location”

We stayed at the Valamar Parentino Hotel for a five-day break, and the first thing that stood out was the staff. They were exceptionally friendly, helpful and accommodating throughout our stay. We have stayed in many hotels around the world across a wide range of price points, and this was genuinel… more

We stayed at the Valamar Parentino Hotel for a five-day break, and the first thing that stood out was the staff. They were exceptionally friendly, helpful and accommodating throughout our stay. We have stayed in many hotels around the world across a wide range of price points, and this was genuinely some of the best service we have experienced. Nothing was ever too much trouble. There were six of us, and we booked adjoining rooms on the top floor, including the penthouse accommodation. The rooms were spacious, clean and very well suited to our group. We stayed on a half-board basis, with breakfast and dinner included. I am not normally a big fan of buffet dining, as the quality can sometimes be disappointing, but the food here was very good, with plenty of choice and a consistently high standard. The hotel facilities were excellent. The pools, entertainment, restaurants and pool bars were all very well run, clean and professionally managed. The beach is right on the doorstep, and there is also an on-site bike hire facility. We rented e-bikes for the day and had a fantastic time cycling along the coast. The location is another major advantage. Poreč old town is only around a 10-minute walk away, with plenty to see, do and explore. There is also a supermarket just a few minutes’ walk from the hotel, which is very convenient. The only downside was the air conditioning. The hotel clearly takes energy efficiency seriously, which is positive, but the rooms could have been cooler. After coming inside from the heat, it took quite a while to feel comfortable, and the air conditioning would benefit from being more powerful. That small issue aside, we had an excellent stay. The hotel was clean, well organised and packed with facilities, but it was the outstanding staff who made the biggest impression. We would happily return and would highly recommend the Valamar Parentino Hotel.

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“Nice place, disappointing room”

We are currently staying at the Parentino Valamar Hotel. We booked this holiday a year ago and were really excited to visit after reading so many great reviews. The hotel itself is lovely, and the facilities have everything you could need. Unfortunately, the biggest downside has been our room. For… more

We are currently staying at the Parentino Valamar Hotel. We booked this holiday a year ago and were really excited to visit after reading so many great reviews. The hotel itself is lovely, and the facilities have everything you could need. Unfortunately, the biggest downside has been our room. For any hotel, the room is one of the most important parts of the stay, and ours has really let the experience down. We were allocated Room 237, right next to reception. The amount of noise we could hear every night was unbelievable, making it very difficult to relax or sleep. To make matters worse, we arrived at 11:30pm after travelling with our one-year-old. We had requested a cot when booking, but when we entered the room there was no cot. When I called reception, I was told there was nothing they could do until 7am the following morning, meaning our child had to go without a cot on the first night. I also asked if we could move rooms because of the noise, but was told there were no rooms available for another four days and that there was nothing they could do. I even contacted Jet2's 24-hour helpline, but they were unable to help and said the representative would call me. Unfortunately, the representative called the wrong number, so I never got the chance to speak with them. After four days, reception finally offered us another room. However, it wasn't any quieter, so we decided not to move. I then asked whether they could offer a late check-out as a goodwill gesture for the inconvenience we had experienced, but was told the manager was unable to approve this. It's such a shame because the rest of the hotel is genuinely very good. The facilities, food and overall atmosphere are excellent, but the poor room location, the missing cot on arrival and the lack of flexibility from management have unfortunately had a significant impact on what we had hoped would be a fantastic holiday.

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