Lone Hotel By Maistra Collection

“Honest detailed feedback”

Hotel Lone is a great place for a holiday. I will try to explain honestly what we really liked and what could be improved. We stayed there for two weeks, during the last week of July and the first week of August 2026. What we loved: 1. Staff: amazing service wherever you go. At reception, for ex… more

Hotel Lone is a great place for a holiday. I will try to explain honestly what we really liked and what could be improved. We stayed there for two weeks, during the last week of July and the first week of August 2026. What we loved: 1. Staff: amazing service wherever you go. At reception, for example, we asked for orthopedic pillows. By the time we got back to the room from reception, the pillows were already there. The breakfast team was always there for you: fast, attentive, remembering everything and caring. For example, our daughter loved crêpes. They cooked it for her and asked her if she would like to have them every morning, and she said yes. From then on, they pre-ordered fresh crêpes for her every day. We did not have to ask for anything or remind anyone. We would simply come for breakfast, and after a few minutes her portion of fresh crêpes was always there. Honestly, this was beyond our expectations. 2. Cleanliness: entire hotel and the beach were cleaned daily and were always very pleasant to be in. 3. Rooms: perfect size, and the housekeeping staff were incredibly fast and always there without us noticing them. For example, we would go for breakfast, and when we came back, the room was already clean. And when I say clean, I mean really well cleaned. Always. 4. Good quality and variety: I counted 9 types of eggs at breakfast, and the same attention to variety in every detail. We have stayed at great hotels around the world and in Istria as well. The variety here is comparable to what we have seen in some of the world’s top hotels. 5. Enoteka: there is a great Enoteka on the ground floor with a great wine tasting experience. It would be good to promote it somehow, as it was always empty and we only tried it shortly before leaving. Things to improve: 1. Smoking: this is not about the hotel itself, but as a non-smoker, it was almost impossible to be on the beach or on the restaurant terrace and breathe without someone smoking nearby. I guess it is more of a country issue. Every time someone smoked, which happened every 10–15 minutes for sure, I had to stand up and go for a swim, wait in the shade or go for a walk. In restaurants, we could only sit inside, as people were constantly smoking outside. Unfortunately. 2. Wellness area: there were some people who thought that having a conference call in the quiet relaxation area was a good idea. More control or supervision would help guests be more conscious of others in that area. 3. Wellness shower area next to sauna: more regular cleaning should be organised. Sometimes there was a strange and unpleasant smell. 4. Maistra points: we have stayed at Maistra hotels several times, and it is still a mystery to us how the accumulated points can be used. For example, at Kempinski, we know that they can be used for a discount on a stay or to cover hotel expenses, but here it is still unclear (maybe it’s us, and to be fair we didn’t ask at reception either). In general, we love Croatia and fell in love with Hotel Lone. We will come back as a family next year and strongly recommend it for a holiday. Thanks to the hotel team.

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“Excellent service, delicious breakfast, and outstanding hospitality”

Everything about our stay was excellent. The breakfast was delicious, with a great variety of fresh food, and the entire breakfast staff was friendly and welcoming. We would especially like to mention Borivoje for his kindness and professionalism. However, our biggest thanks go to the young Nikola… more

Everything about our stay was excellent. The breakfast was delicious, with a great variety of fresh food, and the entire breakfast staff was friendly and welcoming. We would especially like to mention Borivoje for his kindness and professionalism. However, our biggest thanks go to the young Nikola. He provided the best service we have ever received. From dinner in the restaurant to breakfast the next morning, he was always attentive, polite, friendly, and genuinely cared about making our experience enjoyable. His professionalism, positive attitude, and exceptional hospitality truly stood out and made our stay even more memorable. Employees like Nikola are a real asset to the hotel. We sincerely hope he receives the recognition he deserves. Thank you for making our visit so special.We will definitely be coming back!

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“My own opinion based on 5 years visiting this place”

We have been coming to this hotel for five years, so this review comes from someone who genuinely likes the place and has chosen to return many times. There is still a lot to love: the rooms are spacious, the views are beautiful, the sea is absolutely amazing, and overall the service remains good.… more

We have been coming to this hotel for five years, so this review comes from someone who genuinely likes the place and has chosen to return many times. There is still a lot to love: the rooms are spacious, the views are beautiful, the sea is absolutely amazing, and overall the service remains good. We have always enjoyed staying here, especially as a large family. That said, this year was the first time we left feeling slightly disappointed. The prices have increased significantly, almost double compared to what we used to pay, while it doesn’t really feel like the hotel or the experience has improved accordingly. In some areas, it actually feels like there has been a slight downgrade. For example, sunbeds that used to be included with the stay now come at an additional cost. Breakfast is good, but almost exactly the same every day. For a short stay, this probably isn’t an issue, but when staying for a longer period, it becomes very repetitive. By the last few days, some of us simply stopped going to breakfast and chose to eat elsewhere. There were also a few smaller details that felt strange for a hotel in this price range. Previously, bottled water was provided, whereas this year reusable bottles were filled with what was described as “homemade water.” We weren’t quite sure what that meant. Amenities were also not always replenished automatically, even basic things like soap sometimes had to be requested despite clearly running out. None of these things individually are a major problem, and the staff and overall service are still good. It is more about the general impression. When the price of a hotel increases substantially, you naturally expect the experience to improve with it. Instead, this year it felt as though we were paying considerably more while receiving slightly less. One of the main reasons our large family kept returning was that this hotel offered a great balance between price, comfort, and quality. At the current price point, however, it is now competing with much more luxurious holiday options, which makes it harder to justify some of these changes. We still like the hotel and have many good memories here, but after five years of returning, this was the first year when the price to quality balance no longer felt quite right. Hopefully, the hotel will focus on improving the experience rather than continuing to increase prices while removing some of the things that used to be included. And to be honest, I will give 4 stars because the previous years were great, but this year I would rate it as 3 stars

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“Not what they say they are!”

So, I’m still here at the Lone Hotel in Rovinj. I’m giving the hotel three stars because I feel like the marketing of this hotel was very misleading. I’ll say the the hotel itself is nice and clean, and the architecture is cool if you appreciate contemporary styling and uncomfortable seats on the l… more

So, I’m still here at the Lone Hotel in Rovinj. I’m giving the hotel three stars because I feel like the marketing of this hotel was very misleading. I’ll say the the hotel itself is nice and clean, and the architecture is cool if you appreciate contemporary styling and uncomfortable seats on the lobby and on the terrace. The website talks about it being a quiet and peaceful retreat. I can tell you that maybe in the room, which has a view of a pine tree that is completely blocking the water view, unless you lean off the balcony, it is not tranquil. In fact, even at 4:30 in the afternoon, finding a seat at the beach in between all the other people who are NOT staying at our hotel, setting up their umbrellas and tents in front of us, and in between the few hotel chairs, was quite difficult. There are also many people from outside the hotel using the hotel lounge chairs AND the extremely overcrowded pool, and nobody is regulating it. I was told at check in that we, as hotel guests, have access to areas A, C & D. Area B was for the exclusive use of another hotel in the hotel group, unless we wanted to pay 130 EUR to use a pair of lounge chairs there. First of all, although these areas are marked on the map, it’s very difficult to decipher which is which when you are actually at the beach. Area A had some more comfortable chairs, but they serve three different hotels, and unless you’re in line at 9am, you don’t have a chance. I went to reception to clarify where I was “allowed” to sit, and was told “any seat from here to the end.” So, in the 100 degree (F) heat, my daughter and I set up, repositioned the umbrella, and finally settled in. I asked one of the servers passing by for and order of still and sparkling water. Next thing I knew, the woman from reception came over and told me that “water is included with premium service at these seats. So that will be a charge of 90 EUR.” WHAT?!? I told her I just wanted to pay for the water. She told me that I wasn’t allowed to sit there unless I paid the money, even though the seats were in zone C. She said that only the metal chairs on the beach are “included.” I want to emphasize again, that these metal seats may as well been open to the public, since everyone from outside the hotel were sitting on those chairs as well with no exclusivity. I have to say, I feel EXTREMELY taken advantage of and cheated. I may as well have saved half my money and stayed at a hotel that wasn’t on the beach at all. I still could have just used the hotels facilities just as all these other people are doing. (I want to include photos, but I don’t feel right posting photos of other people in their bathing suits without their knowledge.)

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