Description
All Inclusive 5 Stars. Located in Cayo Guillermo, close to Playa Pilar, one of the most beautiful in the archipelago Jardines del Rey, and near one of the most beautiful coral barrier. With 500 rooms distributed in Standar, Junior Suite and Suite decorated with light colors and wonderful views to the sea, swimming pool or gardens. It stands out for its romantic atmosphere and careful tropical veg… more
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry
- Laundry Service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Entertainment
- Dartboard
- Entertainment
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Conference centre
- Currency exchange
- Fan
- Fireplace
- Garden
- Hair dryer
- Indoor pool
- Luggage storage
- Meeting room
- Room service
- Safe
- Security
- Sun terrace
- Terrace
- Water slide
- Children
- Children´s entertainment
- Kids' pool
- Kid´s club
- Bars
- Bar
- Beach bar
- Coffee shop
- Indoor bar
- Pool bar
- Snack bar
- Restaurants
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Children’s pool
- Gardens
- Poolside sun loungers
- Gym and SPA
- Gym
- Massages
- Sauna
- Activities
- Table tennis
- Tennis court
- Accessibility
- Bathroom door greater than 80cm
- Bathroom with shower
- Entertainment rooms, international accessibility signage at the entrance
- Entertainment rooms, toilets in adapted communal areas
- Facilities for people with disabilities
- Free basin depth greater than 60cm
- Ground floor reception
- Handrails on the ramp
- Hotel entrance with ramp
- Hotel entrance with steps
- It has single-flow taps
- It has support bars in the bathroom
- Non-slip shower floor
- Restaurant on the ground floor
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Unobstructed access to both sides of the bed
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 5909 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cayo Guillermo
Showing 4 featured reviews out of 5909 TripAdvisor reviews
R
R K
25/01/2026
“A great resort.”
This is a great resort, the fishing has been fantastic and the cooks prepared the fish to my liking… The entertainment has been absolutely fantastic here. Danielle of the entertainment crew has been doing a great job.. I just love this resort and the fantastic beaches and fishing pier. I’ve been he… more
D
Discover11728738187
30/12/2025
“Nice days at Cayo Guillermo”
We had an awesomr time at the hotel. Friendly and good service all around. We loved the room which was really cozy and the view was amazing with palm trees everywhere.
A
Alexander A
24/12/2025
“First time in Cuba”
This is one of my best experience,in fat is my first time in Cuba. I'm glad about peoples who works in this hotel, service is perfect, peoples are nice, I'm sure I'll be back soon
J
jessiepooh
Mascouche, Canada
28/04/2025
“A real gem for the beach and the staff.”
Previously Melia Cayo Guillermo, re opened dec 2024. I did visited it in also in 2019, and again now in april 2025. It was closed for a while , almost a year, and staff worked very hard to clean it up. DIVE CENTER few steps away ;-) Great for : Beach is amazing, long, clean, seaweed is pickup eve… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 1 reviews
Service: 5
Cleanliness: 9
Room: 10
Facilities: 10
Location: 9
Breakfast: 8
Lunch/Dinner: 7
Quality/Price: 9
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