The Reserve At Paradisus Los Cayos

“To Cuba with love”

We are having an absolutely incredible stay at **Paradisus Los Cayos**, and we can’t say enough wonderful things about this resort! From the moment we arrived, everyone was so genuinely warm and welcoming. The hospitality here truly stands out — every staff member greets you with a smile and goes … more

We are having an absolutely incredible stay at **Paradisus Los Cayos**, and we can’t say enough wonderful things about this resort! From the moment we arrived, everyone was so genuinely warm and welcoming. The hospitality here truly stands out — every staff member greets you with a smile and goes out of their way to make sure your stay is perfect. The hotel itself is beautifully maintained. The grounds are spotless, the landscaping is lush and tropical, and the rooms are kept very clean and comfortable. You can tell the staff takes great pride in keeping the property looking its best every single day. A very special thank you to **Eunice ang Janhna our butlers**, who made our trip extra special. They were attentive, kind, and always one step ahead of anything we needed. Her professionalism and warmth made us feel completely taken care of throughout our stay. We also want to recognize **Noellie and Jasmin at the pool bar** — they were fantastic! Friendly, energetic, and always ready with a refreshing drink and a big smile. She truly made our pool days even more enjoyable. **Largo at the snack bar** was equally wonderful. The service was quick, cheerful, and welcoming. It was always a pleasure stopping by and being greeted so warmly. And a big thank you to the **breakfast buffet staff** — every morning started off perfectly thanks to their attentiveness and friendly service. They kept everything well stocked, fresh, and beautifully presented. Overall, this resort exceeded our expectations in every way. Beautiful property, amazing staff, and a relaxing atmosphere that makes it hard to leave. We would absolutely return and highly recommend Paradisus Los Cayos to anyone looking for a memorable, welcoming getaway. Thank you to the entire team for such a special vacation!

less

“Great hotel”

It was my 3rd time at this hotel and i plan to go back soon for a 4 time. The food, the hotel, the beach and the animation are great. All the staff are very helpful and smiling. My butler Eunice and Yasser are the best, they know exactly what they are doing and they are really respecful, each time … more

It was my 3rd time at this hotel and i plan to go back soon for a 4 time. The food, the hotel, the beach and the animation are great. All the staff are very helpful and smiling. My butler Eunice and Yasser are the best, they know exactly what they are doing and they are really respecful, each time i go back they remember what i like ( like reservation for the resto), they are fun to talk with too.

less

“Amazing Experience Thanks to Ari Butler & Junier!”

I had an absolutely wonderful stay at this hotel! From the moment we arrived, We felt welcomed and truly valued as a guest. The rooms were spotless, comfortable, and beautifully maintained, and the overall atmosphere was relaxing and inviting. A special thank you to Ari Butler for the outstanding … more

I had an absolutely wonderful stay at this hotel! From the moment we arrived, We felt welcomed and truly valued as a guest. The rooms were spotless, comfortable, and beautifully maintained, and the overall atmosphere was relaxing and inviting. A special thank you to Ari Butler for the outstanding professionalism and kindness , your attention to detail really made a difference. I would also like to recognize Junier, our server, who was incredibly attentive, friendly, and made every dining experience enjoyable. The level of service provided by both of them was exceptional. I highly recommend this hotel to anyone looking for comfort, quality, and truly excellent service. I can’t wait to return! 🌟

less

“Good service, facilities, and food”

We like this hotel, its staff, facilities, and services, and location, so we returned for a second visit this February, opting to stay again in the Royal Service section. All was comfortable and almost up to the high standards as last year in spite of the severe economic difficulties Cuba is experi… more

We like this hotel, its staff, facilities, and services, and location, so we returned for a second visit this February, opting to stay again in the Royal Service section. All was comfortable and almost up to the high standards as last year in spite of the severe economic difficulties Cuba is experiencing. Meals, beaches, and entertainment functioned well. Facilities, internet, and gardens were in good shape. But our vacation was cut short a week earlier than scheduled as the shortage of jet fuel prompted Canadian airlines to “evacuate” all clients. Disruptive, yes, but the staff at Los Cayos handled the situation graciously and smoothly. Butlers Ari, Eunice, and Asser and restaurant manager Raphael were especially helpful. The resort was fuller than usual because guests were moved to this hotel from others in the area that were not full just as we arrived.

less