Atlantica Aeneas Resort

“A Masterclass in Customer Service and Hospitality”

The WOW Effect: A Masterclass in Customer Service and Hospitality. We stayed at the Atlantica Aeneas Resort with our two sons, and in one word – Wow! The Human Element - The Heart of the Hotel: This is the hotel's true competitive advantage. The reception team, and Hussam in particular, are your… more

The WOW Effect: A Masterclass in Customer Service and Hospitality. We stayed at the Atlantica Aeneas Resort with our two sons, and in one word – Wow! The Human Element - The Heart of the Hotel: This is the hotel's true competitive advantage. The reception team, and Hussam in particular, are your first, daily, and last point of contact—and their phenomenal service is simply beyond words. A Fully Synchronized Team: The level of dedication across the board is remarkable. From the porters and dining room staff to the cleaning and pool crews, every single staff member goes above and beyond to create a superb stay that far exceeds expectations. The Resort & Facilities: A stunning, impeccably maintained resort. The pools are amazing, and the rooms are spotless, cozy, and well-kept daily. Location: Unbeatable. Right across the street from the highly sought-after Nissi and Adams beaches. Food: Rich, abundant, and delicious meals every single time. Bottom line: This is exactly how you build an unforgettable brand experience through the power of exceptional people. Highly recommended, we will definitely return!

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“DEFINITELY MUST HAVE ONE ON HOLIDAYS!!”

Highly recommend. Very nice massage and we had 4 for the price of 3! Definitely a must

“Another great stay at the Aeneas!”

This was our second stay at Atlantica Aeneas, travelling as a family of three with our 3-year-old daughter, and once again we had a fantastic holiday. From the moment we arrived, the reception and front of house staff were so friendly, welcoming and helpful. As we arrived quite late in the evening… more

This was our second stay at Atlantica Aeneas, travelling as a family of three with our 3-year-old daughter, and once again we had a fantastic holiday. From the moment we arrived, the reception and front of house staff were so friendly, welcoming and helpful. As we arrived quite late in the evening, there were sandwiches and fruit waiting for us in the restaurant, which was a nice touch after travelling. We paid for a pool-view family room with sliding doors. This time our room was in the main building, whereas on our previous stay we'd had one of the bungalows. We personally preferred the bungalow as it meant no waiting for lifts, which can get quite busy at certain times of the day. That was probably our biggest downside this time. The hotel itself is exceptionally clean. You constantly see staff cleaning throughout the day, whether it's around the pool, the restaurants or the communal areas. Our room was cleaned to a high standard every day, towels were changed whenever requested, and our bedding was changed twice during our 10-night stay. The room was spacious and comfortable. The double bed was made up of two large single beds pushed together, but it was plenty big enough for the two of us. As our daughter normally sleeps with a bed guard at home, we simply pushed the sofa alongside her bed to stop her rolling onto the tiled floor. The air conditioning worked brilliantly throughout our stay. The only slight issue with the room was the bathroom. We had a walk-in shower rather than a bath, and due to the layout, the floor became very wet after every shower, making it quite slippery. The pool is one of the highlights of this hotel. We never struggled to find sunbeds, although if you want them in a very specific spot, it's worth getting down before 8am. Otherwise, there were always plenty available throughout the day. The hotel also removes towels left on unattended sunbeds before 8am, which is a really good policy. The main restaurant offers plenty of choice, and we always found something we enjoyed. Although each evening has a different theme, there's always a good selection of pizza, pasta, chips, salads, fruit, vegetables and desserts alongside the themed dishes. During our stay we also ate at both The Taverna and Green & Grill, which are included as part of the all-inclusive package. We thoroughly enjoyed both, but The Taverna was definitely our favourite - the food was absolutely delicious. We also fancied a break from the buffet a couple of evenings, especially as it can get quite busy during peak times, so we walked next door to La Cucina Di Napa. If you're staying at the hotel, show your wristband and you'll receive 20% off your bill. We'd definitely recommend it - the food was gorgeous. The snack bar is handy during the day, serving burgers, hot dogs, chicken nuggets, chips, salads and make-your-own wraps and paninis. It's probably not what I'd describe as five-star food, but it's perfectly fine for lunch. We also really enjoyed the pool bars, plus the ice cream and pancake station next to the snack bar. Special mention to Abdul and Kyri on the bars, both great guys and always smiling! The evening entertainment was enjoyable, and our daughter absolutely loved it. The entertainment team work incredibly hard and, if I'm honest, we actually preferred many of their own shows to some of the outside acts. The Musicals night was excellent. A special thank you to Lova, Filipe, Honey and Kaycey, who were all brilliant with our daughter and made her holiday so memorable. The only slight criticism is that the entertainment runs on a weekly rotation. We happened to be there for two Fridays, so we saw the Michael Jackson tribute twice, and once was probably enough! We also found Quiz Storm became a little repetitive by the end of our stay. Because of this, we sometimes had our evening meal and then walked down to Gardens Bar for a change of scenery. One of the biggest highlights for us was the Kids Club. We'd never left our daughter at one before and weren't sure whether she'd be confident enough, but we attended one of the Stay & Play sessions first, which allowed us to meet the staff and have a look around. It completely put our minds at ease. She attended the Kids Club on a couple of afternoons (2-4pm) and also the TUI Bot Party (6-9pm). This costs €22, but it was worth every penny. She had an amazing time, was given her evening meal, and even came away with a TUI Bot soft toy that she absolutely loves. There are separate clubs for ages 3-6 and 7-12, although some sessions are combined, and you can check everything on the TUI app before booking. The Kids Club team deserve a huge mention. Diana was absolutely amazing and our daughter completely adored her. Lucy, Nova, Hilda and Johanne were all fantastic too - so kind, attentive and clearly passionate about what they do. Thank you for making our daughter's holiday so special. Overall, we had another wonderful holiday at Atlantica Aeneas. The hotel is spotlessly clean, the staff are fantastic, the facilities are excellent for families and there is plenty to keep children entertained. Although we personally preferred staying in one of the bungalows and would love a little more variety in the evening entertainment, these are only minor points. We'd happily return for a third visit and would definitely recommend the hotel to families looking for a relaxing holiday in Cyprus.

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“Relaxing Stay Close to the Beach”

4-Star Family Stay at TUI BLUE Atlantica Aeneas Resort We stayed at TUI BLUE Atlantica Aeneas Resort for 7 nights as a family and overall had a very enjoyable stay. We arrived late in the evening, and check-in was smooth and efficient, which was much appreciated after a long journey. The resort … more

4-Star Family Stay at TUI BLUE Atlantica Aeneas Resort We stayed at TUI BLUE Atlantica Aeneas Resort for 7 nights as a family and overall had a very enjoyable stay. We arrived late in the evening, and check-in was smooth and efficient, which was much appreciated after a long journey. The resort is in a great location, just a short walk from the beach, making it easy to enjoy both the hotel facilities and the coastline. The all-inclusive food was very good, especially for vegetarians. There was a great variety of dishes, and we really appreciated that vegan options were available in a separate section, making them easy to find. A special thank you to the staff in the health and wellness area, who were always friendly, polite, and extremely helpful. Their excellent service really stood out and made us feel welcome throughout our stay. The only downside was the service in the sports bar. On several occasions, we felt that the staff either didn’t listen to our orders properly or seemed to ignore us, which was disappointing. We would also have loved to have stayed in a swim-up room or a pool-view room, but unfortunately that wasn’t available to us. Overall, we had a lovely family holiday, enjoyed the facilities and food, and would recommend the resort. With a little improvement in the sports bar service, it would easily deserve five stars

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