Kapetanios Bay Hotel Protaras

“Great hotel”

Thanks for another great visit to this hotel been many times exceptionally clean friendly and helpful staff thanks for the room hope to see you all again in October

“Excellent hotel”

Just had another great holiday here been coming for years always very friendly and helpful staff everywhere is clean and the pool area is lovely plenty of sunbeds looking forward to being there again next year

“Great little place”

Fantastic, welcoming staff who were helpful and informative. Wonderful coffee shop with lovely staff is located at the front of the hotel. Hotel was clean and comfortable with everything you need for a great stay, great location at top of the main strip.

“Average”

Recently returned from another fantastic week in Cyprus with the family. We had booked this hotel on the basis that it is at the top of the strip and on level ground due to parents being unable to walk up hills etc. We were a group of 11 across 5 rooms varying ages from 2year old to 70 year old...… more

Recently returned from another fantastic week in Cyprus with the family. We had booked this hotel on the basis that it is at the top of the strip and on level ground due to parents being unable to walk up hills etc. We were a group of 11 across 5 rooms varying ages from 2year old to 70 year old... Good points... * comfy beds - everyone commented on how comfy they were. * right at the start of the strip and close to all amenities so easy for anyone with walking/ mobility difficulties * Modern and stylish hotel * Pool area looks clean, comfy sun loungers and a nice pool with swim up bar ( although we didnt use it as water was too cold in october) * staff gave service with a smile and was polite and friendly * the deck bar at the front of the hotel is nice and clean and serves a selection of cocktails and beers. Bad points... There were only 2 real bad points and I think this is where the deal breaker is for us when deciding if we would return. * room cleanliness - the maids did attend daily they swept, mopped and made made our beds each morning but the following could have been highlighted for us due to having a toddler crawling around... we found the room to be very dusty - you can see the dust floating in the daylight and when we put our phone down to charge there was a layer of dust on it when we picked them up again. The room also smelled musty after the maids had been in. we had a suspicion that it was a dirty mop so we took notice when we went down for breakfast the maids were halfway up the corridor, we clocked the mop buckets with clean water in. We then clocked the mop buckets when we came back from breakfast and just after they had cleaned our room, the water was black so we think that they don't change the water regularly enough causing the musty smell, we stopped baby from crawling around as much as we could, his feet and knees were filthy after crawling around the floor. Others in our group didn't really notice anything wrong with the cleanliness (but their rooms were cleaned earlier than ours) but we all noticed that the towels we had left on the bathroom floor (to be changed) were folded and hung up again. After a few days I commented at breakfast that there was a really strong smell of wee in the bathroom. I joked about thinking the Mrs had a water infection or something. everyone else said they could smell it too so not sure if there was a problem with plumbing. My brother in law said that when he flushed the toilet there was a yellow tinge to the water, when I checked ours I found the same. I flushed 3 or 4 times but there was still a yellowish colour to the water and a smell of urine (not good when you're hungover). My parents bought a bottle of bleach and just kept putting a dash in the toilet now n again. * The food - breakfast was ok, there was a selection of fruits, yogurts, honey, chocolate spread. Usual bacon, sausages, eggs beans etc, there is something you could have each morning but isn't great quality, an elderly lady passed comment about it to us 1 morning aswell. We mainly just had fruit and greek yogurt with a drizzle of honey. We tried evening meal twice and gave up on it. Non of us thought the quality of food was good enough ie - powdered mash. We also noticed that evening meal times were very quiet so I suspect others thought the same. * noise from the bars, now we did expect there to be noise as you are so close so can't really complain, the first night we arrived we thought we couldn't cope with the sound of Amy Winehouse or legends of SkA every night from ghetto bar but to be honest it became background noise after a couple of nights and didnt bother us. It all goes quiet after 1am anyway. If it was just me and the wife going away for a week, this review may be alot different. We probably wouldn't have noticed half the things you do when you have young ones to consider. If the hotel could up its game on the quality of food, and room cleanliness it could be a great hotel.

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