Louis St Elias Resort & Waterpark

“Excellent”

We had the most wonderfully week at Louis At Ellias in October. The food was lovely with so much choice to choose from and the staff went over and beyond to help you. The apartments were just right for a family of 4. They were cleaned each day and were given fresh towels, and are very spacious .We … more

We had the most wonderfully week at Louis At Ellias in October. The food was lovely with so much choice to choose from and the staff went over and beyond to help you. The apartments were just right for a family of 4. They were cleaned each day and were given fresh towels, and are very spacious .We was in room 99 and the view from the balcony was magnificent. The manager of the hotel is so friendly and cares a lot about all of his guest. Never seen that at any other hotel we've stayed at. He was brilliant.. The life guards were awesome, they watch all the kids on the slides form 10 am till 6pm and ensured everyone was safe. Protrus is about 15 minute week l, it's a lovely walk down there and so many ships and bars. The beach is also about 15 minutes walk too... I will definitely be returning in the future. Cyrus is an amazing place. The Swifts.

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“Another wonderful stay at a great hotel!”

Once again our family has had a wonderful holiday at the Louis St Elias Hotel in Protaras, for which our deepest thanks are due to the whole staff team. Everyone is so welcoming and makes guests feel comfortable. Restaurant staff are absolutely on top of their game - although the hotel was full, ta… more

Once again our family has had a wonderful holiday at the Louis St Elias Hotel in Protaras, for which our deepest thanks are due to the whole staff team. Everyone is so welcoming and makes guests feel comfortable. Restaurant staff are absolutely on top of their game - although the hotel was full, tables were cleared quickly and the highest standards of cleanliness and customer service were maintained. We particularly noticed how hard they all worked when the restaurant was really busy. The kitchen staff also deserve a big mention - food is very good, varied and plentiful, with lots of wonderful fresh produce and something for everyone. This is somewhere I'd feel absolutely safe bringing my coeliac daughter, or vegetarian friends, but there's plenty for the carnivores too. The rabbit stifado I had at one meal was one of the finest dishes I've eaten in years. Again, even at busy times, there's plenty to eat, and it's beautifully presented. Our room was kept spic and span by the cleaners, and the whole hotel is spotless and well-maintained. The bar staff were very helpful, cheerful professional and remembered our drinks preferences from previous visits, and entered into the spirit of the evening entertainments. They really give the impression of enjoying their jobs, and that they're pleased to work at St Elias. In fact that sense that everyone takes pride in their work and wants guests to enjoy their stay runs through everything the staff team at the hotel do. A request we had regarding our room was no problem, and it's clear that managers take their roles very seriously. Floris and Jake were always visible, and constantly checking to make sure everyone was happy and settled. The entertainment staff were exceptional. They are really dedicated to their jobs and this comes through in all that they do. Our grandchildren really enjoyed all the games and pool activities, and we especially enjoyed the Picky, even me, a dyed-in-the-wool old grump whose idea of fun is wall-to-wall Mahler and Bruckner... If, as Thomas Carlyle suggested 'genius is the infinite capacity to take pains' the Louis St Elias is genius personified, in a really talented and caring group of people. We've already booked our next stay!

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“Lovely stay, could have been better!”

We stayed here from the 20th Oct to 30th Oct. Overall we had a great time and were sad to be returning home. I will break it down as follows, Food - Amazing! They have different themed night throughout the week and overall the food was a really good standard and hot. The buffet did get extremely … more

We stayed here from the 20th Oct to 30th Oct. Overall we had a great time and were sad to be returning home. I will break it down as follows, Food - Amazing! They have different themed night throughout the week and overall the food was a really good standard and hot. The buffet did get extremely busy and noisy in the early evening making the restaurant feel really full. The staff all worked very hard bringing you drinks and clearing plates. We preferred to sit outside by the pool and never struggled to get a seat. Meze restaurant is a must that was great. Entertainment - My 9 and 3 old loved the entertainment. The kids club is good and the evening kids disco was a hit! All the entertainment team worked really hard. Pools - The top pool with slides is great and the kids loved the big and small slides. You have to be over 6 yrs for the big slides but there are other smaller ones. Lifeguards were very switched on. The quieter pool near the restaurant was also excellent! Neither pools are heated so are quite cool but it was nice in the heat. My only negative here was the age old subbed problem! On our first day we didn’t put our towels out and when we went to the pool at 10am there were no beds available and we had to sit on the floor! Some beds had towels on them but we never saw anyone returning to them. The next day I got up at 8am to put some towels out and the beds had almost gone. Consequently I was up at 730 everyday putting towels out just so we could get a bed which I found ridiculous and frustrating! Rooms - Lots of comments on here about big balconies and nice views. We had neither. Our room was on the ground floor and we didn’t have a balcony just a small patio area with some plastic chairs. There was no view and the room was dark and felt dingy. I made a complaint on our second day about the mould in the bathroom, dangerously insecure set of drawers, broken furniture and only have 3 chairs despite there being 4 of us. None of these issues were addressed. The staff were all great! We visited the beach a few times at Fig Tree Bay, this was lovely, the sand and sea are unreal! The free bus from the hotel is good too. Overall a good holiday just a few bits could have been better.

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“less than average”

How on earth this is getting 5star reviews is a mystery. Sad, tired place with less than good food. I can only assume its returners. Dont waste your money. We payed over 4K for nothing