Viva Dominicus Palace By Wyndham, A Trademark - All Inclusive

“We had a great time. Monkeyland was fun. We were here to play baseball and had an amazing experience. We definitely back”

Amazing service! The people are all so kind and very helpful. The staff was so welcoming and helpful and very fun to visit with. We loved learning about the country.

“Nicest beach in Dominican Republic”

We booked through Air Transat and were the only ones to go to Viva Palace so we had a minivan just for us from Punta Cana to the resort. Check-in was a bit messy, we had to wait more than an hour to get our room. Fortunately, this was probably the only issue we had during our stay. Our room was in … more

We booked through Air Transat and were the only ones to go to Viva Palace so we had a minivan just for us from Punta Cana to the resort. Check-in was a bit messy, we had to wait more than an hour to get our room. Fortunately, this was probably the only issue we had during our stay. Our room was in building 62, third floor, overlooking the outside of the resort, not ideal but we were not planning on spending time on the balcony anyway. We had no complaints about the room, everything worked. The fob on the bracelet is a great idea, it is handy because you don't need to carry a card to open the door. We used the app to book the a-la-carte restaurants for dinner, we went to all except Atlantis and LA Trattoria. We found the a-la-carte restaurants to all be good, much better than the buffet. We tried both the Palace and the Beach buffet for breakfast and lunch and found the Beach buffet better than the Palace, especially for lunch. Every day after breakfast we enjoyed a coffee at the Café Dominicus, thank you Isamar for making us macchiatos with a different design every morning. Viva has the longest beach compared to the other resorts here. It was easy to find a spot in the shade, even with the resort being 90% full. There is no beach bar and no service on the beach but it didn't bother us, bars were just a few steps away. It's a huge property and it is difficult to have it clean all the time, I know people are complaining about cups and plates left in different places for hours. But maybe if we all would make a small effort to return them it would be much cleaner. I think the management is trying to save money where it can: $2 per day for safety deposit box (everybody is using it, I think), Presidente beer replaced by the cheaper Canita, no Barcelo rum in any bar (except the Club Plus one at the far end by the Atlantis). Most of the guests were from Italy, Argentina, Germany, France and we enjoyed their company. I have a final note for the hotel management: One week before our arrival I sent two emails to the hotel, in Spanish, none were answered. In the last twenty years we went to more than twenty five different resorts and I always got an answer to my emails. We usually see and talk to managers during our stay. We didn't encounter any this time. We are used to filling a questionnaire upon departure, with questions about the resort, what we liked, what can be improved. There was none here, like there is no interest from management on what guests experienced. All in all, it was a nice, relaxing vacation and we want to thank all the hard workers from Viva for their contribution.

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“beautiful grounds,restaurant food is hit & miss, little English spoke within restaurants and entertainment team”

We were there the last two weeks of August, our rooms at first glance appear worn but clean, TUI website said tea/coffee making facilities in the room but this wasn’t the case after complaining to reception and our rep we received them within 2-3 days, although we had received the machine the coff… more

We were there the last two weeks of August, our rooms at first glance appear worn but clean, TUI website said tea/coffee making facilities in the room but this wasn’t the case after complaining to reception and our rep we received them within 2-3 days, although we had received the machine the coffee wasn’t always replenished so had to walk to the pizzeria which was the only place to get coffee before 7 ( on one occasion I was told NO when asking for coffee here, then the guy just turned his back) The mini fridge has two bottles of soda and 1 water when arriving, never to be replenished. For the most part very little of the staff in the restaurants understood or spoke English, there were a few exceptions and I wish I had taken there names to give them credit as if it wasn’t for them the holiday would have been a lot worse. The entertainment team mostly spoke Spanish, Italian and French and even when telling them my granddaughter only spoke English the lady in the evening kids entertainment completely ignored English so we didn’t take her again. The gardens are kept really well and the hotel in general is spotless, the beach and sea are beautiful I’ll end on a good note. Last of all I have to praise the TUI rep JAY, he is amazing and TUI are lucky to have such a guy.

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