Excellence El Carmen - Adults Only - All Inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included. Land activities Bicycling Fitness facilities Soccer Tennis Volleyball Lessons/classes/games Aerobics Cooking Dancing Language Pilates Water fitness Yoga Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances Theme parties Not included Golf green fees Use of golf cart Use of golf equipment Motorized water sports Sailboats Scuba-diving certification Scuba-diving excursions Scuba-diving lessons Snorkeling excursions Tennis lessons Spa/beauty facilities and services Activities and services offered by independent operators Offsite tours Transportation to offsite activities. Policies: A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 17 years old and younger are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property No shows require payment in full, including taxes and service fee. Guests with service animals should contact this property in advance. . Special instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM. House Rule: No children. House Rule: No pets. House Rule: Smoking permitted. House Rule: Minimum guest age - 18.