Pickalbatros Dana Beach Resort

“We had a very nice stay overall.”

We had a very nice stay overall. The second room (1211) we received was very clean, comfortable, and enough spac for us (family + 4y child). The first room was quite small, and we were not satisfied with it, but after changing we had no complaints at all. The housekeeping (Alaa) was excellent, fr… more

We had a very nice stay overall. The second room (1211) we received was very clean, comfortable, and enough spac for us (family + 4y child). The first room was quite small, and we were not satisfied with it, but after changing we had no complaints at all. The housekeeping (Alaa) was excellent, friendly, and very helpful. The animation team was also fantastic, active, supportive, and always positive. The kids’s area was great, and the girl there was creative, energetic, and very good with children. The beach staff and lifeguards were very active and attentive. We would also like to mention Mr. Mohamed at the reception, who was extremely helpful, professional, and always available whenever we needed assistance. The food at Sidi Ali Restaurant was delicious, we felt that the organization could still be improved in some areas. The reception team was professional and competent. However, I would like to make a small observation. While they handled their duties well, I felt that some communication and customer care skills could be improved. Sometimes, when we asked questions, especially regarding children, the responses felt a bit distant and lacked attention. Also, during our stay, I never saw the Guestrelation girls smile defiantly more welcoming attitude would make the guest experience even better. I would also like to mention the à la carte restaurant. The food and service were excellent. However, we visited with our children while staying in rooms 1211 and 1212, and it was sometimes difficult to keep them completely under control. I believe this may have caused some disturbance to other guests, and I sincerely apologize for that. As a suggestion, perhaps the hotel could designate one or two evenings per week as family friendly dining days, where guests with children are encouraged to book. Alternatively, other guests could simply be informed that families with children may be dining on those evenings. I say this as a parent myself, with the intention of helping ensure that all guests enjoy their experience. Another observation, there were harmless jellyfish in the water. I noticed that Lifeguards were collecting them, they were not dangerous. It might be helpful to place simple information boards or brochures near the towel station or foot washing area showing the common harmless jellyfish and local marine life. This could be educational and reassuring for guests. I also noticed that the barrier in the water often collected a big amount of plastic and debris brought by the currents. It would be beneficial if this area were cleaned regularly. the rescue and safety equipment installed in the sea could use more frequent cleaning, as some of it appeared dirty and not very pleasant to look at. Finally, I would like to say that there is a noticeable difference between this hotel and the others in Albatros. I have previously stayed at Jungle, 1001, and Citadel, so YOU ARE THE BEST. You are excellent, but with a few small improvements, you could be absolutely perfect. Thank you for a wonderful stay, and I wish you continued success.

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