Pickalbatros White Beach Resort - Hurghada

“Great for Kids, but Service Efficiency Needs Work”

​Our stay has been a mix of wonderful experiences and a few areas that could use management's attention. ​The Positives: - ​Housekeeping: The cleaning staff member assigned to our room is exceptionally kind and always ready to help. - ​Cleanliness: The rooms are spotless. Even traveling with a sma… more

​Our stay has been a mix of wonderful experiences and a few areas that could use management's attention. ​The Positives: - ​Housekeeping: The cleaning staff member assigned to our room is exceptionally kind and always ready to help. - ​Cleanliness: The rooms are spotless. Even traveling with a small child, we found the hygiene standards to be perfect. - ​Room Amenities: The room is well-equipped with everything we need. The hot water is consistent and the water pressure is excellent. - ​Dining: The food is excellent, especially the variety of chicken and beef dishes available at the restaurants. - ​Kids' Facilities: This resort is a dream for children. The kids' pools are the highlight of the property, and our 4-year-old daughter had an amazing time. The organized children's shows are also a great addition that rounded out our experience. ​Areas for Improvement: - ​Maintenance: The elevator in our block broke down three times in two days and has now been out of order for 48 hours. It feels like this is not being treated as a priority. - ​Beach Experience: We felt quite harassed on the beach by staff trying to sell excursions. Being approached up to four times a day makes it difficult to relax. - ​Noise Levels: The volume from the speakers during activities is far too loud, especially for small children participating nearby. - ​Reception & Service: The reception staff seem indifferent. Check-in took a very long time, and subsequent requests were met with "come back tomorrow" without explanation. Specifically, we requested a room decoration for our child’s birthday; despite being promised, it never happened. We only found a small cake in the room with no festive setup at all, which was disappointing. ​Overall, it is a beautiful resort with great facilities, but the service at the front desk and maintenance response times need significant improvement.

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“Wonderful!!!”

Wonderful!!! A hotel with a special atmosphere for children, and not only. It is freshly renovated, very clean, everywhere there is a pleasant smell. The rooms are large, airy, as is the bathroom. You will find bathrobes, a safe, air conditioning and a kettle for water. The food is tasty, the menu … more

Wonderful!!! A hotel with a special atmosphere for children, and not only. It is freshly renovated, very clean, everywhere there is a pleasant smell. The rooms are large, airy, as is the bathroom. You will find bathrobes, a safe, air conditioning and a kettle for water. The food is tasty, the menu is diverse and in the evening different types of meat are prepared outside, grill. Very kind and smiling staff. The pools have clean, heated water and the ones for children have different attractions for them. Everything is prepared for you to have a wonderful vacation.

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“An Excellent Professional Stay”

After my professional stay at White Beach from April 12 to 19, 2025, I would like to express my great satisfaction with the quality of the services provided. I would like to extend my sincere thanks to the General Manager as well as to the entire team for their warm welcome, constant availability,… more

After my professional stay at White Beach from April 12 to 19, 2025, I would like to express my great satisfaction with the quality of the services provided. I would like to extend my sincere thanks to the General Manager as well as to the entire team for their warm welcome, constant availability, and exemplary professionalism. Their daily commitment and attention to detail truly reflect the high standards of the establishment. The organization, the rigor of procedures, and the strong focus on guest satisfaction are particularly impressive. This stay has been both enriching and inspiring from a professional perspective. Once again, thank you for your kind hospitality and for the quality of the exchanges throughout my stay.

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“Good experience overall, but not perfect”

Hello, we stayed at the resort for 8 days. Our first impression was very positive – everything was clean and well-maintained, and the staff was friendly. The reception staff speaks good English. As a small downside, I would mention that upon arrival and receiving the room cards, we were not given… more

Hello, we stayed at the resort for 8 days. Our first impression was very positive – everything was clean and well-maintained, and the staff was friendly. The reception staff speaks good English. As a small downside, I would mention that upon arrival and receiving the room cards, we were not given basic information about the resort (such as where things are located, breakfast and dinner times, late breakfast, and other available services). The rooms are very nice, spacious, clean, and comfortable. I especially liked that we had both a bathtub and a shower. The resort is very large and offers many pools, which are well adapted for children, with playgrounds and slides. A big plus is also the sports area, where you can play football, tennis, volleyball, and basketball. The animation team was good – everyone is very friendly and clearly puts in a lot of effort. What disappointed me a bit was the food. Considering that we travel to Hurghada every year, I expected better taste and quality. I was especially surprised by the bread at breakfast, which did not seem fresh and was quite hard. Usually, the bread rolls are soft and fresh, but unfortunately that was not the case this time. I also found the food layout impractical. Items were spread out in different areas (for example, jams and cereals in one place, yogurt, fruit, and milk elsewhere, vegetables and cheese in another area, and bread and croissants somewhere else). Since we usually take eggs first and then the rest, it often happened that the eggs got cold by the time we finished collecting everything. It might be worth reconsidering a more practical arrangement of the food. On the positive side, I would like to praise the fresh juices at breakfast (orange, guava, and melon), which were excellent. The desserts were also very tasty, which is a big plus compared to other hotels. I would also like to highlight the bakery corner opposite the reception, which is very convenient and a great addition. As for the beach bar, the staff was excellent and the food was good.

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