Sunrise Alma Bay Resort

“Very good”

I would Like to thank everyone there , Everything very good stuff very frendly

“Good, but could be better”

I stayed here with my husband for 11 nights from 10th May. The hotel grounds & out to the beach are all flat, which is good if you have any walking issues. There are only stairs up to the restaurant. Our room was located in the centre of the resort. We did get lost a couple of times due to everyth… more

I stayed here with my husband for 11 nights from 10th May. The hotel grounds & out to the beach are all flat, which is good if you have any walking issues. There are only stairs up to the restaurant. Our room was located in the centre of the resort. We did get lost a couple of times due to everything looking the same. We had a ground floor room, there was only one floor above us. The room itself (deluxe) was quite spacious. Two double beds & lots of storage space. Walk in waterfall shower, safe, tv, (one news channel), fridge & kettle. Plenty of bottled water left every day. We never heard any noise from above or either side of us. Cleaned daily by the lovely Mahmoud. We see him every day. He always chatted to us & left us lovely towel animals or hearts and petals on our beds. Thank you. There were not many beds around the pool but we always found somewhere & you don’t have to get up at 6am to reserve them. Beach towels are free and you can change them as often as you like. The beach beds were comfy, but some days the wind was so strong we couldn’t stay there as we were getting sand blasted. You can get a camel ride along the beach with the lovely friendly Oscar. The entertainment team were always about, they are very active, happy and friendly. They didn’t bother you if you didn’t want to join in the fun. But you are constantly bothered by people trying to sell you trips/massages etc. We did put up a red flag on the umbrella notifying that we didn’t want to be bothered, but some would get annoyed as they pay to be based at the hotel & are not allowed to talk to us. We were there for a much needed break and if we wanted a massage or pedicure we would go & ask for one. The staff here are AMAZING. They run around all day making sure we had drinks. They move your sunbeds for you, put your towels down, your umbrella up. They are happy to do this, even in the heat & it was so very hot. A very special thank you to Emad for looking after us so well. He was absolutely great. Such a nice guy & happy in his work. Also thank you to Salah and all the pool guys, Ali from the al a carte restaurants, where the food was good (delicious pizza) & Mahmoud in the restaurant who chatted with us. Everyone works so hard, but all take the time to be polite & ask if you need anything. All the food was beautifully presented at all meal times. But for us the food was a big let down. It was always the same. I admit that I’m a fussy eater, but my husband not so. We never went hungry but for example, there were BBQ’d kofta kebabs twice a day, every day. To the guy who cooked, I salute you. He cooked outside on the balcony in the blazing sun, the heat was incredible. Lots of stews. All the chicken or turkey was very dry. Only see mayonnaise a few times and the butter tastes of cheese. There were a lot of children always running around unaccompanied or being pushed around the restaurant in high chairs, it was beyond a joke sometimes. The desserts looked good, very pretty, but tasted very bland. There was no ice cream, which was disappointing, but there was a poor substitute at the pool bar. I thought it was awful, strawberry or mango flavour, it had a very plastic taste. The evening entertainment, which was outside was not good. Mainly just singers, they were awful. We see a couple of dance shows and a fire show which were ok, but some major improvement needs to be done here. We didn’t stay till late as the heat in the evenings was intense & the passive smoking we endured was unpleasant. The hotel grounds were maintained to a high standard. The gardeners do a great job and always said hello to us. We did a buggy/quad safari trip which we booked with a guy within the hotel. We were collected from the hotel and driven to a secluded location about 20 minutes away. The driver was a maniac and frightened the life out of us. The safari itself was ok. But we had to stop so many times for them to take photos of us, which is something that we didn’t want, or ask for. I took my own photos. When we got back they tried to sell us the photos for 80 euros! We said no. So it dropped to 70 euros. They would send them on a link to our WhatsApp. They were very intimidating, but we never asked for photos to be taken, they took about 80! We were wearing a full balaclava, could have been anybody. We refused to pay. We couldn’t wait to be picked up, even though the ride home was going to be scary. We did complain to the rep & he was very apologetic and said he would look in to it as 70 euros was far too much to pay. He did and came back to us with an offer of 25 euros. We still declined. The hotel has nothing around it at all, only a couple of rip off shops at the front of the hotel. Its all hotels, half built hotels and piles of rubble. In all we enjoyed our time here & totally relaxed. The staff make this hotel.

less

“Honest review”

Single and a 58 year old man travelling alone, honest review. What a hotel! Absolutely amazing accommodation, I was put in a deluxe room and OMG! Service A1 too and I mean A1 all round, can’t put any fault on those two things. The whole area of the hotel is beautifully maintained, attention to deta… more

Single and a 58 year old man travelling alone, honest review. What a hotel! Absolutely amazing accommodation, I was put in a deluxe room and OMG! Service A1 too and I mean A1 all round, can’t put any fault on those two things. The whole area of the hotel is beautifully maintained, attention to detail was spotless, incredible from inside, pool area and beach, but. Food is appalling, chaotic buffet, dry meat, clearly recycled food to death, repetitive…. I like my food and take time to eat…. In and out in under 15 minutes. I can’t stress enough how bad the choice is if you like quality food, other patrons seem to like stack it high and stack it stodgy….. Evening entertainment was a joke for me, talentless nonsense, 3 “dance troupes” 3 nights in a row progressively getting worse. One night I cheered as I thought it was karaoke and could listen to good and bad…. I was wrong…. It was “the turn” for the night! I didn’t rate it but most people seemed engaged and enjoy it. Lunchtime burgers at the pool and beach bar need looking at…. Instead of cooking to order they cook 100 at 11.30 and put them in a warmer and let them go dry and shrink… very lazy cooking. Overall I loved my stress free holiday…. I literally didn’t speak to anyone and read 6 books in 7 days…. Would I go back? Definitely….. I know what to expect.

less

“Great for a family vacation & a real joyfull rest. Some working points may likely be improved, observing their attention to cust”

Generally, we had a great family vacation, a hotel to recommend to all. Pluses: Good food - variety, all you expect even from a 5 staar, is there, besides the stand avaible in all hotels you can also see: tasty salads, cherry tomatoes, different honey types, grill daily, ice-cream. Great service, … more

Generally, we had a great family vacation, a hotel to recommend to all. Pluses: Good food - variety, all you expect even from a 5 staar, is there, besides the stand avaible in all hotels you can also see: tasty salads, cherry tomatoes, different honey types, grill daily, ice-cream. Great service, specially by the waiters at the beach and in the evening during the shows: they come to you to ask for your order, serve fast. Good cocktails selection. Generally a good friendly staff! Very good hotel management: listening to customer needs and feedback, also proactively (!), attention to all guests with actual willingness to accomodate and improve even small details. Nice entertainment team, a very good morning stretching. Beautiful swimming pool that was nicely heated during the 1st half of April. Nice comfy chairs at the beach with a wind protection. Gym is fine. Good rooms with a nice rain shower. The air-conditioning in both rooms worked very well. Less good things we faced during our stay: Since pool is very big and wide and due to its ground structure, I believe, they're was some dirth collecting at the bottom that the staff didn't/ couldn't clean out. Floor around the pool is old and needs renovation ( hard to walk on, some small stones, not ideal for kids to run without sandals). Some other renovations are needed here and there, which is also done but during the day ( e.g. painting of the pool or slides when people are around, which is not nice to breath). Perhaps this could have been done better during a less busy people in non-season. Not enough chairs around both pools. Extra chairs were provided during our stay but had a poor quality and far from the comfort level of those on the beach or another type (not to lay down long). No special smoking time or area during the evening shows, so also many smokers during/ in the area of the mini disco while kids dance. Very old/ broken ping pong table and equipment, cannot be used if you like to play.

less