Hôtel Club L'oustal Del Mar

“Overall very good stay! ”

Arrived at 1pm after a 4am rise to catch flight from Heathrow, we were hungry but because you don't get your room til 4pm you're not fed until 7pm diner. Food itself: very good, very fresh, something new every lunch and diner with themed meals. Lots of salads, freshly cooked hot meals and grill (sl… more

Arrived at 1pm after a 4am rise to catch flight from Heathrow, we were hungry but because you don't get your room til 4pm you're not fed until 7pm diner. Food itself: very good, very fresh, something new every lunch and diner with themed meals. Lots of salads, freshly cooked hot meals and grill (slivers of sirloin and beef burgers available at all times), if you stay a week like we did there's no repetition in the meals. Desserts were like I ate my childhood so lovely with fromage frais, chocolate dessert, fresh fruit salads and apple compote, yoghurts and ice creams. Shame coffees and teas not available at the end of lunch and dinners (you have to pay for it downstairs at the bar) Breakfast; continental with ham, cheese, cereals, fruit salad, French and brown bread, croissants, pain au chocolat. They have soya milk as well as cow's Juice dispenser; multifruits, apple and orange (no sugar added I saw the label) Pancakes on some days and bacon and omelette on others. Now coffee (personally I have ground coffee cafetiere back home), use the machine in the middle with; café long (it has coffee beans and is decent) the others on either side is instant and pretty dire Fresh water dispenser as well as sparkling available at all meals. Rose by the carafe and white wine by the glass but as much as you want Accommodation; rooms are very basic, we only had a fan in ours which was OK for me and hubby but daughter was too hot despite running on full. Basic toiletries with shower gel and soap. Glass, clean towels changed once during our stay (midweek Wednesdays), rooms are tired but the complex is being bought by a company who will completely overhaul the site from next October. You get given a laundry bag to put your sheets and towels in on Saturday when you depart (stays from Saturday to Saturday) French TV with a few channels on WiFi; none in the room only reception area (not an issue as we still had roaming from the UK being on an old contract) I just want to give huge praises to Dylan who works in the restaurant, ever so helpful and a lovely lad. Ensure you visit lavandou town on the left when you get out of the locked gate. It's beautiful

less

“Kaliope”

The hotel is basic but for a family of five the apartments was very small. One toilet and one shower and small kitchen with sofa bed in lounge area. Even though we were a family of five saying two weeks we only had external seating for 4 people, which made meal time difficult. We were suppose to… more

The hotel is basic but for a family of five the apartments was very small. One toilet and one shower and small kitchen with sofa bed in lounge area. Even though we were a family of five saying two weeks we only had external seating for 4 people, which made meal time difficult. We were suppose to get a mid term clean on the Saturday but this never happened. When chasing it they said it would be done Sunday. At 4.30pm Sunday it was still not done so chased again. Seems they will only do a weekly keen if you hound them to for it. The pool area is nice but very limited loungers for the number of residents. Unless you are there by 9.30 / 10am, you have no chance of getting a sun bed. Bar service was shocking. For an entire week we asked for the Kaliope house cocktail only to be advised it was unavailable. For most of the two weeks we were there the ice cream machine was broken. Every member of staff made the same cocktails differently, this can only mean a total lack of training. When you queried anything the bar staff were totally rude, especially the one working Tuesday afternoon and this afternoon. So much for customer is always right. Wouldn’t mind but paying €11 euros each you do expect quality and some consistency. The room has been recently refurbished but obviously with little supervision or management. Bathroom window still had protective tape on it and bedroom trick vents missing and have been plugged with toilet tissue! Location cannot be faulted, fronting the beach and close to the town centre. We were told there would be a charge of 8 euro’s a night to park in the resort. Said ok but could not get in as no one answered intercom. Spoke to reception several times and mid way through second week they provide us a fob to access. Assume they won’t be charging for days we could not access and parked up the road! I would score this hotel max 3* (in the old star ratings). Note: pools towels are limited and only available for adults. No beach towels provided.

less