Hyperion City Hotel

“Fabulous”

Fabulous hotel we had a superior room which was spacious and very clean . Staff are friendly and hardworking large choice of food available numerous pools always able to get a sunbed.

“Excellent”

We were so impressed by the hotel and will go back. We have stayed at many All Inclusive hotels and this was the best. There wasn’t one meal where we looked at the food and didn’t find it appetising, there was always a good choice, it was replenished and fresh. The staff definitely take pride in th… more

We were so impressed by the hotel and will go back. We have stayed at many All Inclusive hotels and this was the best. There wasn’t one meal where we looked at the food and didn’t find it appetising, there was always a good choice, it was replenished and fresh. The staff definitely take pride in the preparation and display of all elements of the food offering. They have thought of everything - so many nice touches and spotless. The staff in the restaurant clear away promptly, are friendly and work very hard. The rooms are cleaned daily and ours was spacious. A mirror in 404 and a screen in the shower would stop the loo getting soaked but these things were no problem at all - just friendly feedback. Towels and bed linen were changed regularly. The pools are all lovely and having four meant there was no lack of beds. The bar is great and the bar staff and entertainment team do a great job. Our evenings were fun and you can join in or not, no pressure. We cannot compliment the hotel enough - we had a wonderful, relaxing stay and the staff are a credit to the hotel. We hope to return! Thank you very much.

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“Our vacation❤️❤️❤️”

We had a fantastic weekend at this hotel with my family! Everything was perfect — the food, the room, the cleanliness and the amazing staff who were always helpful and ready to assist. A special thanks to the animators Tekla, Rico, and Angela, who entertained us so much and especially to Adriana, … more

We had a fantastic weekend at this hotel with my family! Everything was perfect — the food, the room, the cleanliness and the amazing staff who were always helpful and ready to assist. A special thanks to the animators Tekla, Rico, and Angela, who entertained us so much and especially to Adriana, the lifeguard at the slides, who became my baby boy’s favorite person. She was so sweet and kind the whole time (she is very beautiful)❤️ We would definitely visit this hotel again — it’s totally worth it!

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“Average”

We’re not the type to complain and wouldn’t usually write a review, but we felt it was worth doing. The staff were friendly & hardworking. The food was great with plenty of choice, the snack bar & drinks were good too. We had a room by the smaller pool, which was very quiet, and we almost had s… more

We’re not the type to complain and wouldn’t usually write a review, but we felt it was worth doing. The staff were friendly & hardworking. The food was great with plenty of choice, the snack bar & drinks were good too. We had a room by the smaller pool, which was very quiet, and we almost had sole use of that area which was the highlight of our stay. Unfortunately, the room itself let things down. We understand the hotel has had a change in ownership. I'm unsure if rooms are in the process of getting renovated but ours clearly hadn’t been done. It was very dated, extremely basic, and not comfortable whatsoever. We did book a standard room however this room is not in-keeping with a 4* hotel at all... More like 2* The bathroom was tiny and impractical. The door barely closed because of the closeness to the sink, the doorknob was broken off and there was a strong sewage smell throughout our stay. The mattress was also extremely uncomfortable, more like a camp bed, which made sleeping difficult. The biggest issue, though, was the red ant infestation. We noticed ants coming in and out of the woodwork in the bedroom with no food source nearby. We both woke up covered in bites, with red ants crawling in the bed sheets. We each had at least ten bites and spent the rest of the trip itching and scratching. We completely understand that red ants are part of the environment, but waking up with them in the bed and around the room is, in our opinion, an issue. The visible gaps in the woodwork definitely didn’t help. We asked to change rooms, and were told that wasn’t possible and that the room would be treated instead. That was frustrating, as we would have preferred to move given the situation. I personally didn't like the receptionists dismissive attitude, but even so, he did get a staff member to treat the room and change the bedding, but the whole experience really overshadowed what could have been a decent stay. The entertainment was fine... karaoke, quiz nights, bingo etc The team clearly work hard to keep guests happy. There are a few souvenir shops/supermarket right next door, and an excursion shop just a few buildings away offering great deals. Late check-out is charged at €10 per hour, and if you leave your luggage after check-out, it’s kept behind a partition rather than in a secure room/locker. It’s easily accessible to anyone passing by, so it didn’t feel secure. Overall, the staff and food were nice, but the condition of the room and the ant issue really let the hotel down for us so we wouldn't return.

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