Mitsis Royal Mare Thalasso & Spa Resort

“Favorite hotel!”

We have been coming to Mitsis Royal Mare with our family for 20 years. Every time, we return to this wonderful hotel because of its exceptional atmosphere of hospitality and comfort—it feels like coming back to family and close friends. The hotel is beautifully and thoughtfully designed, with area… more

We have been coming to Mitsis Royal Mare with our family for 20 years. Every time, we return to this wonderful hotel because of its exceptional atmosphere of hospitality and comfort—it feels like coming back to family and close friends. The hotel is beautifully and thoughtfully designed, with areas perfectly suited both for entertainment and for relaxation and tranquility. The food is excellent, both in the à la carte restaurants and in the main buffet restaurant. The Executive Chef consistently maintains the highest standards. Our greatest gratitude goes to the entire Mitsis Royal Mare team, who make this unforgettable service and unique holiday experience possible. They do everything they can—and even more—to make every guest feel special and truly welcome. The service is warm, attentive, and exceptionally friendly. We would like to express our heartfelt appreciation for the outstanding professionalism that has remained consistently exceptional throughout all these years to: * Mr. Mandalakis Giorgos * Fadelu and Giorgos * Daniela from Reception * Anna from Guest Relations Thank you for your hospitality, care, and excellent service. Special thanks also to: * Katerina and Giorgos from Candia * Manolis, Afroditi, and Irini from Pacifico * Nektaria, Nikos, Rena, and Peli from the Main Restaurant For the consistently impeccable cleanliness of our room, we would like to thank Maria from Housekeeping. The true gem of the hotel is the unique Thalasso Center, offering seawater treatments and wellness therapies. I am extremely pleased with the results in terms of health improvement, weight loss, and rejuvenation. I highly recommend it! Our sincere thanks to the entire professional Thalasso team: * Roula * Maria * Marina * Eva * Despoina We truly love this place and highly recommend it to everyone! We hope to return again very soon. Thank you for another unforgettable holiday from Irena, Oleg and Maria❤️

less

“Amazing Hotel and Food!”

We are just back from 10 nights at the Mitsis Royal Mare. This is an amazing hotel and probably one of the best that I have ever stayed in. We stayed at the Mitsis Faliraki a couple of years ago and had a great experience so I expected great things and the Royal Mare was even better. I’ll include t… more

We are just back from 10 nights at the Mitsis Royal Mare. This is an amazing hotel and probably one of the best that I have ever stayed in. We stayed at the Mitsis Faliraki a couple of years ago and had a great experience so I expected great things and the Royal Mare was even better. I’ll include the positives and a couple of negatives below. Positives: - Very friendly and helpful staff. The staff cannot do enough for you and are a credit to the hotel. - The hotel itself and the grounds are absolutely stunning. The hotel is huge and it is in a lovely, peaceful location. Every night we went a walk along the beach to watch the gorgeous sunset. - The drinks selection is fabulous, the staff will make practically any cocktail you like. I really love that the choices are not restricted in any way. - The food is truly amazing, I knew the à la carte restaurants would be great but I was taken aback by the buffet dinner. The Asian night at the buffet was delicious and it was probably the best food I’ve ever had from a buffet. Every night there were different options. You will never go hungry! - We don’t have any allergies but we were constantly asked if we have any allergies, it seems this hotel really look after guests with allergies and intolerances. - The à la carte restaurants are delicious and have a great selection of food. Often there was live music which was a nice touch. - The gym area is great with lots of machines and equipment to use. - Good variety of entertainment at night. - Check out was really quick and easy - we could use the facilities all day including the buffet for lunch and had a shower and got changed in the gym/spa area. - Substantial amount of sun loungers. We sat at the main pool most days and got our loungers at around 9-9:15am. Most loungers were taken by 9:30am but I think this is a reasonable time and there were plenty of loungers at the other pool and beach if the main pool was full. Negatives: - At the buffet restaurant we would often wait a while for our table to be set with cutlery and would wait for our drinks order to be taken. I would not mind if it was super busy and the staff were occupied by other guests but sometimes the staff would be doing tasks which seemed not very important when you have guests waiting and we felt ignored. Often we would have to go up and ask the staff for a drink or ask for cutlery which I don’t like doing but as we had waited so long we had already started eating. - The hotel does not provide an iron in the room, we phoned reception to ask for this as we usually do in every hotel we stay at and never had an issue but reception said they could not provide an iron for ‘safety reasons’ but offered a laundry service which was expensive. It seemed a bit silly. - Our bathroom was quite dated and old fashioned. It could have done with some modernising. Also the carpets in the corridors could be doing with a freshen up but all other areas of the hotel were beautiful. - There was a lack of plug sockets in the room. There was only 1 free plug socket, we managed to use 2 by unplugging the kettle but this was the only 2 in the whole room.

less

“Main bar amazing!! So clean, amazing views.”

Herson was absolutely brilliant, so attentive and helpful. Main bar has an incredible view and such friendly staff! Some of the food is a little below 5 star but would recommend 100%. Rooms are beautiful and cleanliness is 10/10.

“Beautiful, well-located and smart with one drawback!”

Absolutely beautiful resort! The welcome is warm, the choice of food incredible and the staff absolutely wonderful. There's choice between two main outdoor pools and a sizable, gorgeous beach with bar, all in a beautiful setting and within easy reach of lots of different activities and day trips. … more

Absolutely beautiful resort! The welcome is warm, the choice of food incredible and the staff absolutely wonderful. There's choice between two main outdoor pools and a sizable, gorgeous beach with bar, all in a beautiful setting and within easy reach of lots of different activities and day trips. The on-resort shops are reasonably priced and have all the essentials, snacks and souvenirs you might need. Breakfast, lunch and dinner are spectacular in the main buffet restaurant, with a different theme each evening and lots and lots of choice. The bar at the top of the hotel is a particular high point, whether for a coffee and a read in the morning or a pre or post dinner drink. The specialist restaurants are also a big benefit - book before your trip to guarantee you can get a table at each during your stay as the food and service in all of them are fantastic. The resort itself is spotlessly clean and beautiful just to walk around - i recommend a sunset walk to the beach and taking the long way back to your room afterwards! There was one drawback - the noise during the evening entertainment hit our room hard. I don't know if it's the hotel layout and acoustics or just bad positioning but some nights it felt as if the music was directly outside, (it made the door to our room vibrate!) Considering this goes on from 9pm to 11pm it made getting an early night impossible, which is particularly frustrating as some of the day trips pick up at 530am. There's no real need for it to be this loud, as all of the entertainment is contained to a small area around the pool bar and the speakers are directed at the audience, facing away from the majority of the rooms. The quality of the entertainment was good when we went to watch it, but being able to hear it loudly in our room, every night, until 11pm did sour things a little bit. Other than that, I'd recommend the resort!

less