Real Palace

“AMAZING HOTEL”

4th time here . I would not go anywhere else if I am in Crete. This hotel is the best hotel in Maila, Family run hotel, who cannot to enough to help you . Rooms are lovely and clean... Food very good at hotel and overall experience is amazing... Looking forward to coming back in September

“Lovely hotel”

We arrived on 7th May 2026 late and was met with a lovely man called manos who checked us in. He led us to a ground floor apartment which had 1 bedroom with 2 beds and 2 single beds in small kitchen area Apartment had air con, we didn't use it as was there in may. €70 tourist tax for the two week… more

We arrived on 7th May 2026 late and was met with a lovely man called manos who checked us in. He led us to a ground floor apartment which had 1 bedroom with 2 beds and 2 single beds in small kitchen area Apartment had air con, we didn't use it as was there in may. €70 tourist tax for the two weeks We kept the room on, on the last day and it was €30 to 6pm. Kitchen 2 ring cooker, 4 mugs, 2 half pint glasses, cutlery ( only 1 fork, no sharp knife for cutting) 2 large salad bowls, no bowls for soup or cereal, 1 frying pan and one large pot, fridge and small freezer. no egg slice or big spoon, no microwave no toaster Balcony had one table and four chairs Bathroom was lovely and clean, no shampoo, body wash or hand wash supplied - everytime you had a shower though, the whole bathroom was covered in water as shower glass didn't contain it to the shower After arriving late we headed back out thought we would have a beer before bed and met costas on the bar who was chatty and friendly, while having a beer manos came and gave us a bowl of peanuts to enjoy with the beer, great personal touch ( never got another bowl in the 2 weeks we were there lol) Breakfast We were half board and on 1st morning we went for breakfast, sausages, bacon, fried eggs, scrambled eggs and bacon was in a buffet tray which was sat a while at a low heat, sausages and bacon wasn't to our taste and eggs were black There was two 2 slice toasters, bananas, apples, Greek yogurt, baps, cheese, tomato, cucumber, cereal, honey, orange juice, water tea and coffee. We didn't eat a lot and on way out the owner manos said to us if there's anything we want tomoz for breakfast just ask and they would make it which was lovely You need the radio on at breakfast it's so quiet Evening meal We didn't realise there was no buffet or you couldn't choose your evening meal,( actually really disappointing as we paid to upgrade to half board before we came) we sat down and was presented with a tuna salad which looked beautiful but myself or my partner don't eat tuna or any fish so had to send back, the main was pork gyros which we didn't fancy pork and explained, manos came out and said what about chicken gyros we said yes, dish came out just chicken meat on sliced potatoes ( no onions or tomato) separate plate of tzatziki sauce and pitta bread cut into triangles, there was a lot of food each. Dessert was melon and strawberries, yet other guests got cake before the melon and strawberries and then two shots after meal, we didn't. I'll be honest the whole 2 weeks was us always thinkin ' Wonder what's on for dinner tonight' cause there's things we don't like and you feel bad saying no, personally I think you should never come on a holiday and be made eat what's given you, we've worked hard all year for a holiday and you want to eat what you fancy, so why not choose every night off the bar menu they have? This is one of the things to let this hotel down is the lack of food choice. Cleaners Cleaners seemed to not want to properly clean our apartment, they knocked most days it was like a mother and daughter doin the cleaning, mother always spoke, daughter not so much seemed to have an attitude, they left a towel and toilet roll at times, bed got changed once in the 2 weeks, they left the sheet and top duvet folded so we had to make it! floor brushed and mopped twice in two weeks. Pool The pool area has large comfy sunbeds and blue sun loungers, maybe 4 of them all have an umbrella available though. The pool has a shallow and a deep end with steps in. In the two weeks the hotel is lovely, a 10/15min walk into the town, a shop at the bottom of the road to get some bits and bottled water. Staff are lovely and friendly. Having a set menu is the let down totally in this hotel, we noticed when ppl paid for a breakfast they got proper English sauages and proper English bacon and hash browns! Not the mush we got in a Luke warm buffet tray, also on chattin to regular holiday makers they said that the buffet breakfast and set meals is because it's in may and it's to accommodate the other foreign nationals as in their words they would eat anything We are actually totally annoyed paying for half board! ( as we didn't fancy what was being served the food was cooked beautifully and the two ladies cooking at night was lovely) breakfast we ate honey and toast for 2 weeks and a glass of juice and when on holiday we like to eat what we want not what wer given. We would stay again as it was a lovely hotel but we wouldn't be going half board

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“Not so attentive to female customers”

Rooms were nice, but very cold. Not as far from the city as it looks on maps. Not ideal for a couples getaway. Bartender very keen on serving and talking to male customers, but not the female ones because they “talk too much”. My boyfriend had fun, but I would definitely not come back. Owner howev… more

Rooms were nice, but very cold. Not as far from the city as it looks on maps. Not ideal for a couples getaway. Bartender very keen on serving and talking to male customers, but not the female ones because they “talk too much”. My boyfriend had fun, but I would definitely not come back. Owner however is very sweet.

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“How I felt about my stay . I wouldn’t want to stay longer than a week”

Need a car . Couples in their 50s extremely loud at 2am. Bar staff are very friendly, Breakfast not enough different fruits. Too many chips with the evening meals . A couple of meals were overcooked Hated the bathroom. Plug stuck in basin sink so couldn’t use . Bathroom needs refurbishing. Nothing … more

Need a car . Couples in their 50s extremely loud at 2am. Bar staff are very friendly, Breakfast not enough different fruits. Too many chips with the evening meals . A couple of meals were overcooked Hated the bathroom. Plug stuck in basin sink so couldn’t use . Bathroom needs refurbishing. Nothing to cook on. Paid an extra 170 euros for tax, air con late stay, and safe . Taxi was coming at 9 out of the room by 6. Towels are rough. No hand towels.Bathroom could have been cleaner. I wouldn’t come back here.

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