Mrs Chryssana Beach Hotel

“Quiet relaxing holiday ”

We had a great holiday here. It's very quiet and relaxing. The staff is the hotel's greatest asset. They do everything they can to make sure that you have a great time. There is a good choice of food for breakfast, make sure you have the bougatsa when it's available, there was also a wonderful c... more

We had a great holiday here. It's very quiet and relaxing. The staff is the hotel's greatest asset. They do everything they can to make sure that you have a great time. There is a good choice of food for breakfast, make sure you have the bougatsa when it's available, there was also a wonderful chocolate cake some mornings. We missed breakfast on my birthday, but because he knew we loved bougatsa, Giorgos brought us some to our balcony. Michalis, the manager, also gave me a bottle of wine. Thank you so much. The pool area is very quiet. There are sofas in a shaded area, as well as sunbeds with cushions. We arrived late at night and emailed beforehand tobask for some water and beer to be put in our room, which they were happy to do. The bar and reception close at 11pm. If you're arriving after that, they leave the key taped to the door. Make sure you don't lock yourself out on your balcony, as we did one evening, as you will need to phone the manager to come back and let you in. As it was my birthday when we were there, we asked for suggestions for a night away. Manolis/Emmanuel, on reception, recommended Akrogiali Fish Taverna at Korfalonas, which was really lovely. We ate several evenings at Sto Skouteli and another evening in Afrata at Tis Litsas Tou Kamotata, all lovely meals. We ate at the hotel one evening but the food wasn't that great, I believe it depends which chef is on that night. Also, the ambience in the evening was lacking. When we getting ready to leave, I realised I had lost my house door key from home. My husband asked at reception, but although Emmanuel/Manolis had found it a few days earlier, because no-one had asked about it, the other receptionist, Benna(?) hadn't kept it. I can replace the key, but the keyring had sentimental value, and would have liked to get it back. I'm not sure how they deal with other lost property?

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“Quiet and relaxing hotel, but small changes could make it better.”

Review based on 10 night stay for couple in Sept 23. Positives: - The hotel is very quiet (thanks to being adults only). Guests were a mixture of couples and solo travellers. Very relaxing environment with nicely maintained gardens and a pool area that doesn’t play music, so was nice and relaxi... more

Review based on 10 night stay for couple in Sept 23. Positives: - The hotel is very quiet (thanks to being adults only). Guests were a mixture of couples and solo travellers. Very relaxing environment with nicely maintained gardens and a pool area that doesn’t play music, so was nice and relaxing. Despite not having many pool loungers (roughly around 25 in total), we never struggled to get a lounger during our stay. - The staff were very friendly, including those on reception, pool/bar staff and cleaners. All were very friendly and more than happy to help whenever needed. - The included buffet breakfast was varied and of good quality, with plenty of different options to choose from. Only downside is breakfast is limited to just 2 hours between 8am to 10am, would be nice if this was extended to 11. The hotel offers an evening meal at an extra price but can’t comment on this, as we ate out every night. - Very nice family run taverna (Sto Skouteli) with great food just a 5 minute walk from the hotel. There’s also a bus stop very close to the hotel (outside the mini market), allowing for easy access to Chania, Kissamos, etc. Negatives: - The Mattress! For us this was the main problem with our stay. It was very, very hard. We regularly visit Greece so are used to the usual hard mattresses, but this was something else. Every night both my partner and I would wake up due to how uncomfortable it was, with my partner suffering pain in their hips a few days in due to how hard the mattress was. We resorted to sleeping on extra blankets which made little difference. It’s no exaggeration when I say the pool lounger pads were more comfortable than the mattress. - The rooms were clean but basic and missing a few simple amenities. No kettle or any tea/coffee making options and no iron/ironing board. However there was a fridge which was a nice touch. The air con unit in the room was clearly very dated and worked intermittently. One of the nights it just simply refused to turn on, and when it did it was noisy. I would say they need replacing. I would also advise staying on the upper floor. We had a ground floor room and the outdoor balcony/seating area is overlooked by most of the upper rooms and does not offer any privacy. - There is a safe in the rooms but this isn’t included in your stay and cost around €3 extra a day to use. Seems like an unnecessary tax just to keep your valuables safe. - When swimming in the pool, if you touch the bottom or sides this left a strange blue film on the skin. I can only assume this is down to the type of paint used. Looking at other reviews this seems to be a common issue.

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“Lovely hotel shame about the food”

After a delay due to the air traffic control problem, we finally arrived at 3am to the Mrs Chryssana hotel and were left in darkness at the bottom of the walkway to the hotel reception, to find it closed and our keys in an envelope taped to the reception door, so not the welcome we were expecting... more

After a delay due to the air traffic control problem, we finally arrived at 3am to the Mrs Chryssana hotel and were left in darkness at the bottom of the walkway to the hotel reception, to find it closed and our keys in an envelope taped to the reception door, so not the welcome we were expecting. On finding our room (105 on the first floor) we unpacked and read through the welcome note from the hotel telling us there were some snacks in the fridge as we had missed the evening meal (we had chosen half board). So as we were famished by that time we looked in the fridge and could not believe what we had been given..a large plate consisting of what had clearly been on the dinner menu that night, cold inedible chips, lamb chop, chicken wings, some sort of cubed meat in a sauce that had gone rock hard and fish that was unidentifiable, all stone cold and inedible. what a disappointment, note to the chef, some bread, ham, cheese and olives would have been better appreciated. Room 105 is directly above the downstairs refrigeration generator, the noise was horrendous so we did not get much sleep on our first night(we booked 14 nights) and requested a room change the next morning, which was sorted within the hour, along to room 103, what a difference! Thank you so much to the lovely lady on reception for arranging so quickly, So, Pros: Lovely location for a relaxing holiday, beach just across the road at the end of the hotel walkway, pebbly but we knew that before we chose the hotel. Rooms kept really clean, thank you to the super cleaning staff and a comfortable bed with good pillows Pool area very nice, clean and tidy, plenty of sun beds and parasols and towels provided Staff are friendly and helpful Breakfast is buffet style, varied and freshly cooked hot food as well as the usual continental breakfast items and local Cretan options Lots of different flavour tea to choose from, hot water and coffee is from a machine, fruit juices (not fresh but from powder concentrate so a bit watery but ok) Cons: Dinner in the evening was in the same dining room as breakfast but no effort to make the atmosphere even a tiny bit more sophisticated, (this is an adult only hotel) same disposable paper place mats as at breakfast, either very low or mostly no background music at all, most of the glasses were chipped and no nice lighting , even an LED candle on the table would have been nice Only 2 choices of red and white wine and 1 rose Food was unimaginative, even for a self service buffet it wasn’t presented well, not even any garnish Please take the fish fingers off the menu, we are grown-ups Desserts are clearly frozen and thawed which is fine, but please pimp them up a bit with some decoration, a bit of imagination needed After the first 2 nights there didn’t seem to be any lobby bar service in the evening while we were there Subsequently due to all of this we ended up eating out at the local restaurants in Kolymbari and one lovely sunset evening in Chania (Michalis on the harbour) for most of our holiday, the food was really lovely in all, with the ambience you would expect in such a beautiful setting. Pools: not sure what pool paint is used but it comes off on skin like a blue oily residue, I only noticed it when I saw the soles of my husbands feet were blue when he was laying down on his sun bed… . Come on Mrs Chryssana, this could be so much better, we had a lovely relaxing stay, all of the staff are a credit to the hotel, so we hope our comments can help improve the restaurant offering, as for us good food and ambience is at least 50% of our holiday.

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