Vasia Resort & Spa

“First time to Crete and this hotel”

First time in Crete, family holiday. Easy and quite check in arrived late at night, check in was quick and straight forward. Given a snack due to late arrival, cheese and ham sandwich, apple and bottle of water in the room. Room was decent size, good view of the pool and sea, bed comfy, maid daily… more

First time in Crete, family holiday. Easy and quite check in arrived late at night, check in was quick and straight forward. Given a snack due to late arrival, cheese and ham sandwich, apple and bottle of water in the room. Room was decent size, good view of the pool and sea, bed comfy, maid daily but not sure what issue was never left us clean towel for pool had to ask. Breakfast usual there bacon, eggs, omelette freshly cooked, beans, toast, meats etc. lunch was beef, pasta, pork, veg chips rice and pretty much the same for evening, even if fussy would not go without. Snack bar hot dogs, burgers chip and fish sticks, bar so there four bar that AI, the bar by the beach I have to pay for you drinks and only open wed/sun. Drinks are good named brands and good size measures. No limit on what u can get. Bar shuts at 11 pm then the lobby bar stay open but u pay for them from after 11 pm. Staff are friendly and polite. Except restaurant lady she never smiles and looks u up and down. Entertainment aqua aerobics in morning and then not much else, could be due to getting near end of season ?. Evening entertainment limited if honest. Over all good holiday. Weather was amazing while we were there. Ok carremart next to the hotel totally out disgusting behaviour and attitude and seems not the first to experience this, followed round the shop and then accuse of stealing. Pretty bad considering we spent enough money in there first few days, not no more, go to spamip.road bigger better and nicer staff. Complained to head office and guess what mo response no surprise there. Try the sports bar just past the Irish pub staff amazing friendly and good entertainment. Food Def go to Amelia's staff food are amazing and made to feel very welcome. Would I go back maybe to Crete but not here, trying new places but Def nice relaxing holiday with fsmily

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“Stunning on the surface but construction not complete.”

I think this will be a stunning hotel in 3–6 months' time, but I'd be cautious about visiting until the renovations are complete. The staff were the standout of our stay. Everyone was welcoming and helpful, particularly the Philippine team, who couldn't do enough for guests. The grounds are attra… more

I think this will be a stunning hotel in 3–6 months' time, but I'd be cautious about visiting until the renovations are complete. The staff were the standout of our stay. Everyone was welcoming and helpful, particularly the Philippine team, who couldn't do enough for guests. The grounds are attractive and well maintained, although it's clear much of the landscaping is newly finished. The gym and tennis court were easy to access, though the court could use some attention. The biggest issue is that the hotel is still very much under renovation, despite being marketed as "newly renovated." Large areas and rooms remain closed, there is constant construction noise, heavy machinery on site, and workers completing rooms opposite ours each morning. While the workers were polite, it was concerning to see some smoking, drinking and using the pool after working in dusty conditions. Guests should be informed at booking that major renovation work is ongoing. The pool areas themselves were clean and well looked after, with helpful staff and new sun loungers added during our stay. There were also several safety concerns. We found numerous nails and screws left on pathways and near the pool, which I picked up myself. The shower area by the main pool has an almost invisible step made from the same tile, causing multiple guests, including myself, to trip. There were also no visible fire extinguishers near our room (1415) until day four, suggesting safety measures were still incomplete. Our room looked beautiful but clearly hadn't been fully tested. Our key cards repeatedly failed before a technician fixed the issue. On our first evening there was no hot water, and the room phone didn't work, making it difficult to report the problem. After a long wait and an unhelpful response from reception, the issue was eventually resolved. Later, the hairdryer stopped working, and we discovered the sink pipes had leaked, soaking our belongings and forcing us to throw some items away. The electrics were also unreliable, with light switches behaving inconsistently and the power randomly cutting out, including overnight, meaning the air conditioning would stop and we'd wake up hot. Breakfast was always fresh and enjoyable, with attentive staff and a clean dining area. Upon booking, the hotel advertised four restaurants, with a small note that availability depended on occupancy. However, when we arrived, only the buffet was open for every meal, which was disappointing. We were told this was due to "low occupancy," but it seemed more likely because half the hotel was closed for renovations. We were later told we could dine at the sister hotel a short drive away, but after the staff's reaction when we asked, it didn't feel like a worthwhile option. Overall, this hotel has huge potential and a fantastic team, but I believe rooms have been opened prematurely and before renovations and safety checks were fully completed. We didn't report every issue during our stay because it became exhausting to spend our limited holiday waiting for maintenance. However, I raised everything at checkout in the hope these issues are resolved for future guests.

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“End of season get away school holidays”

I was really looking forward to this holiday because of the good reviews but the hotel did not live up to expectations, it was tired looking and because it was near end of season I think we didn't get the best. Example we booked the Greek restaurant for 8 of us when we got there they pointed out wh… more

I was really looking forward to this holiday because of the good reviews but the hotel did not live up to expectations, it was tired looking and because it was near end of season I think we didn't get the best. Example we booked the Greek restaurant for 8 of us when we got there they pointed out what they had left on the menu which wasn't much so we left and went to the main restaurant, the entertainment was none apart from Greek dances one night that were very good. They are setting up for a end of season staff party right now pulling out all the stops, the probably do deserve it because the staff were great but it's a shame that they couldn't do it for paying guests just once a week and buy the way we are watching this being done feeling left out lol.

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