Grand Serai Congress & Spa

“Dark and Lovely”

Dark and lovely rooms, thanks to the wood. That has to be cooled by opening the windows at night and keeping the heavy drapes closed during the day. The breakfast buffet is very large and offers a good variety of food. The bathroom has a deep bathtub, a hairdryer, no face cloths, and nice mini toil… more

Dark and lovely rooms, thanks to the wood. That has to be cooled by opening the windows at night and keeping the heavy drapes closed during the day. The breakfast buffet is very large and offers a good variety of food. The bathroom has a deep bathtub, a hairdryer, no face cloths, and nice mini toiletries. Nice desk, chair, closet space, safe, slippers, and mini fridge. I never turn on my TV, so I'm not sure what it has to offer. I don’t use hotel WiFi, but they do have it if you need it. They have elevators, but the wide staircase provides an easy, quick alternative for getting to where you need to go in the hotel.

less

“A truly Grand experience”

A lovely hotel in the true Grand sense of the word - oozing charm and style in a great location. All the staff were very kind and most helpful - Andreas in the restaurant in particular. We will definitely stay here again.

“Disappointing Experience at a Premium Price Point”

The hotel exudes historic charm, with grand architecture and traditionally styled interiors that evoke a sense of old-world elegance. However, the property does show signs of age, and certain aspects would benefit from thoughtful refurbishment; particularly given the premium pricing. Service was a… more

The hotel exudes historic charm, with grand architecture and traditionally styled interiors that evoke a sense of old-world elegance. However, the property does show signs of age, and certain aspects would benefit from thoughtful refurbishment; particularly given the premium pricing. Service was a clear strength. From arrival to departure, the staff were consistently warm, professional, and accommodating and very clean. Breakfast was another highlight: an extensive selection, well-presented, and served by genuinely friendly team members who enhanced the experience. That said, several oversights detracted from the overall value. Most notably, the spa was closed, no reason given - until the end of October; something that was not disclosed at the time of booking, despite our reservation being made directly through the hotel. This lack of transparency was disappointing, especially as the spa was a key reason for choosing the property. Additionally, the guest room was uncomfortably warm. When we queried the air conditioning, we were told it had been deactivated;a surprising decision, with no satisfactory alternative offered, we slept with the windows open, not ideal. Also the corridors leading to rooms, were badly lit, so dark, I had to use the torch on my phone. Only one extra pillow and dressing gown provided. While the hotel has much to offer, particularly in terms of ambiance and service, the experience did not fully align with the expectations set by the rate. I would advise future guests to inquire proactively about key amenities, as important details may not be communicated unless specifically requested.

less

“Tired rooms”

This is a monumental hotel with some issues to address! The corridors were basically unlit during our stay which caused an uncomfortable feeling. The room and the bathroom were tired. The beautiful wooden floor needed a new varnish urgently, the heavy drapery of the curtains and the chaise longe w… more

This is a monumental hotel with some issues to address! The corridors were basically unlit during our stay which caused an uncomfortable feeling. The room and the bathroom were tired. The beautiful wooden floor needed a new varnish urgently, the heavy drapery of the curtains and the chaise longe was so old that that a slight smell of cigarettes was still noticed, there were only two cushions on the enourmous bed. When showersing the water was noy properly drained and the kitting showed dangerous gaps. For breakfast there was no fresh fruit juice, only orange lemonade and the fruit section consisted of slices of melons and machine cut cubicles of apple. Coffee was the worst during our three week holiday in Greece. The swimming pool was only opened from 11 a.m until 7 p.m. There was loud music and advertisements by the local radio station and the sunbeds could need a proper cleaning. All in all, there is work to be done in what once was a beautilful hotel. An exception has to be made for the staff at the reception desk: they were very friendly, attentive and professional.

less