Mitsis Family Village

“Beautiful views and excellent service”

We had an amazing time at this hotel and was a brilliant first experience of all inclusive! We stayed for 5 nights and felt this was the perfect amount of time to lie in the sun relaxing during the day and have dinners out in the evening. The hotel was beautiful and the views even more so. The h... more

We had an amazing time at this hotel and was a brilliant first experience of all inclusive! We stayed for 5 nights and felt this was the perfect amount of time to lie in the sun relaxing during the day and have dinners out in the evening. The hotel was beautiful and the views even more so. The hotel staff were so friendly and were always around to answer questions and make our stay even more enjoyable. Near reception there are QR codes to access the menus of the restaurants and bars, and a hotel map which is very helpful. If you struggle to understand the map, the reception staff are more than happy to talk you through where everything is. There were a lot of steps to get from our hotel room to the pools, restaurant and beach however there is also a lift available if you struggle with the steps. The food overall was excellent both at the buffet restaurant and the al a carte restaurants. We had one not great meal at Dusk, after which we provided feedback to the front desk and were then surprised with a fruit plate and bottle of bubbly at our room the next day to thank us. Dinner at the Den was a great experience of bbqing by the beach and all the food was fresh and tasty but the Med was our favourite! The buffet restaurant food was tasty with lots of options at breakfast, lunch and dinner and we were surprised by how great the food was for a buffet. In the buffet restuat theres a grill station where you can see the chefs freshly preparing some of the food which is then used to refill parts of the buffet, e.g. fresh scrambled eggs, pancakes, meatballs, etc. A highlight for us was the stone baked pizza served from the Med in the afternoon which we had almost every day of our stay as it was just so good! We used the indoor pool and the infinity pools which although were a bit chilly, this was a welcome cool off after lying in the hot sun. All the pools were extremely clean and it was great having staff take our drink orders and deliver them to us without leaving our sun loungers! Overall we had an amazing stay and can't compliment the staff enough on their hospitality and customer service! I have seen some negative reviews for the hotel so my advice would be to just speak to the staff if anything goes wrong as they're more than happy to help! We will definitely be staying again and look forward to returning.

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“Lovely stay.”

We had a lovely stay at summer palace.. The rooms are absolutely lovely with beautiful views of the sea. All the staff were very accommodating and friendly and nothing was too much of a problem.. Simos the restaurant manager was always very welcoming along with his colleague Dimitra, who our dau... more

We had a lovely stay at summer palace.. The rooms are absolutely lovely with beautiful views of the sea. All the staff were very accommodating and friendly and nothing was too much of a problem.. Simos the restaurant manager was always very welcoming along with his colleague Dimitra, who our daughter Nellie loved. We had some lovely meals at the a le carte restaurants which were very easy to book, but can get busy so worth booking on the app before your stay.. There were a number of pools dotted round the hotel complex, some quieter than other and all had waiter service for drinks! (Unfortunately a little cold for our 1 year old, but expected at this time of year. Also the indoor pool was unfortunately only filled up for our last day so we were unable to use that) All in all we had a great time and would definitely recommend!

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“Disappointment with a view”

Lets start off, the view is incredible! We had a plunge pool room and the room was lovely, stocked up mini bar daily and was always clean. However this is not a 5* hotel. We met people here that have came for last 2 years and wont come again because how poor its gone. No longer do they serve gy... more

Lets start off, the view is incredible! We had a plunge pool room and the room was lovely, stocked up mini bar daily and was always clean. However this is not a 5* hotel. We met people here that have came for last 2 years and wont come again because how poor its gone. No longer do they serve gyros and pizza on the beach like the main glowing reviews. The reception staff are friendly however information given is poor. The lifts down towards the med bar stink of urine. The food in the buffet is terrible. Barely anything labelled up too which is hard with a son who has an allergy to diary. The “a la carte” food is very poor except the med bar where its average at best. We are lucky that we could of eaten out but its a shame for some families we spoke to that paid the price expecting quality and unfortunately didnt get it. We ate out in kos for the day and Kardamena 3 nights. When you arrive late at night make sure you eat otherwise youll be having left over food from buffet at the late night buffet. Awful! The snack bar on the beach is shocking! And please dont ask for an iced latte… Luggage on leaving was just left in lobby. If i could ask for a refund i would or if would have read recent reviews rather than the glowing ones it portrays i wouldnt of booked. There are much nicer hotels than this at cheaper prices and better food. Its like they spent all the money on the refurb and pulling back on everything else. A view doesnt make a 5 star hotel. Such a shame!!

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