Contessa

“Fabulous holiday .”

Stayed 7 nights in June and we had a fabulous holiday in a lovely room with a pool view . We stayed in room 414 which in a separate block from the main hotel . This could be tricky if you've got mobility issues as there are no lifts here or ramps . We were on the first floor and access was via a sp… more

Stayed 7 nights in June and we had a fabulous holiday in a lovely room with a pool view . We stayed in room 414 which in a separate block from the main hotel . This could be tricky if you've got mobility issues as there are no lifts here or ramps . We were on the first floor and access was via a spiral staircase . Room was spotless and very modern and the housekeepers done a fantastic job . Pool was beautiful never a problem with sunloungers , yes quite a few were shaded but as the sun moves around during the day they all get some sun . Pool bar was good with excellent staff and food . Breakfast was very good and well varied , only criticism is the position of the juice and coffee machines can cause a bottleneck . Staff at reception were helpful for any requests . Personally I think it more 4 star than 3 star . Extra for air-conditioning , safe and fridge but knew this when booking as some guests were complaining but that's down to there travel agent not passing this information beforehand . Short walk to shops and restaurants .

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“No way is this a 3* Hotel!”

We’ve just returned from an amazing 7 night stay at Contessa Hotel Argassi, Zante. The quality of the hotel in our opinion was much superior to its actual star rating and believe it more to be a 4* based on our previous hotel stays throughout Greece. Our room was modern, very clean, spacious and in… more

We’ve just returned from an amazing 7 night stay at Contessa Hotel Argassi, Zante. The quality of the hotel in our opinion was much superior to its actual star rating and believe it more to be a 4* based on our previous hotel stays throughout Greece. Our room was modern, very clean, spacious and in very good order, as was all of the hotel. The swimming pool area was excellent too and the best sunbeds we’ve had at a hotel. All of the staff were super friendly and Angela especially who was on reception was a real asset to the hotel. So we’re the guys who worked at the pool bar Panos and the team also really contributed to a fantastic stay. The friendly night porter Manos was also on hand every night if you needed anything. The Contessa is a real gem of a hotel at its price point and we can’t recommend enough.

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“Make sure you go with extra money”

I rarely leave negative reviews, but unfortunately our stay at Hotel Contessa was disappointing. From the moment we arrived, it felt like everything came with an extra charge, the fridge, the safe and even the air conditioning. While we understand that some hotels charge for extras, it would have … more

I rarely leave negative reviews, but unfortunately our stay at Hotel Contessa was disappointing. From the moment we arrived, it felt like everything came with an extra charge, the fridge, the safe and even the air conditioning. While we understand that some hotels charge for extras, it would have been helpful to know this in advance. The room was supposedly cleaned every day, but in reality it seemed that only the bed was made. Towels were only changed every four days, and they were extremely thin and didn’t dry us properly. Our balcony was in the shade all day, so towels never dried meaning we were often using damp towels. The biggest issue was the reception staff. The blonde lady on reception was rude and, honestly, one of the least welcoming front-of-house staff members I’ve encountered. No one informed us that we needed to keep our room towels after checkout if we wanted to shower before leaving. When we asked for clean towels, we were told it would cost €5 each. We were also never shown where the shower facilities were. The luggage room is left UNLOCKED, which felt very insecure. Because of this, we carried our travel documents around with us all day in our beach bag rather than leaving them there. On several occasions, we returned to find our balcony doors left open after housekeeping had been in, despite us being on the ground floor which was concerning from a security point of view. The bar staff, however, were lovely, friendly, and welcoming, and they were definitely the highlight of our stay. For a family-run hotel, we expected a much warmer and more welcoming atmosphere. Sadly, it often felt as though staff were more interested in charging extra wherever possible than ensuring guests had a pleasant experience. The most disappointing part of our stay was the attitude of the blonde receptionist. Customer service was extremely poor at the end of our stay, and she often came across as rude and unhelpful rather than trying to resolve issues. A particular incident that stood out was when we asked about towels before our departure. The housekeeping staff had removed the towels from our room, and when we queried this, instead of helping or acknowledging that there had clearly been a misunderstanding, the receptionist immediately told the maid in front of us that it wasn’t her fault. This was done while we were standing there, making us feel as though our concerns were being dismissed rather than listened to. No one had ever explained that we needed to keep our towels for use after checkout, so the whole situation could have been avoided with better communication. Rather than showing understanding or trying to find a solution, we felt we were spoken to in a rude and defensive manner. Good customer service is about listening to guests and resolving problems, not making them feel like an inconvenience.

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