Atlantica Eleon Grand Resort - All Inclusive

“Perfect family experience”

We stayed at Atlantica Eleon for 7 nights with the family, and we were genuinely very pleased with our experience. The first thing that really impressed us was the quality of the food. It was truly excellent: a wide variety of dishes, beautifully prepared, with high-quality ingredients. It is not … more

We stayed at Atlantica Eleon for 7 nights with the family, and we were genuinely very pleased with our experience. The first thing that really impressed us was the quality of the food. It was truly excellent: a wide variety of dishes, beautifully prepared, with high-quality ingredients. It is not easy to find such a varied and well-curated dining experience at a resort like this. Another absolute highlight was the beach and the sea, especially in the morning. Quite and clear. We also really appreciated the cleanliness and the overall organisation . The staff were consistently kind, helpful and friendly, creating a relaxed and welcoming atmosphere. The resort is also very well organised, with plenty of activities and things to do during the day and night For a family holiday, it was the good choice for us. The combination of a beautiful sea, outstanding food, excellent service and the staff makes Atlantica Eleon a place where you could enjoy your holiday! Super recommanded, especially for families!

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“Mooie resort”

We had a truly wonderful stay at Atlantica Eleon Grand Resort in Zakynthos with my wife and our children on August . From the moment we arrived, we felt very welcome. The resort is beautiful, very family-friendly, and the kindness and professionalism of the staff made our holiday especially enjoyab… more

We had a truly wonderful stay at Atlantica Eleon Grand Resort in Zakynthos with my wife and our children on August . From the moment we arrived, we felt very welcome. The resort is beautiful, very family-friendly, and the kindness and professionalism of the staff made our holiday especially enjoyable. A big thank you to the entire hotel team, including General Manager John, for his kindness and for arranging our accommodation so well. We really appreciated the personal attention and hospitality. Our most special and heartfelt thanks go to Ms. Kalliroy, Head of Guest Relations. She was absolutely amazing throughout our stay and truly made our holiday a wonderful experience. Whatever request we had—whether it was helping us with arrangements, reservations, or anything else—she somehow managed to make it happen with her “magic hands.” Nothing ever seemed too much trouble for her. Kalliroy combines genuine warmth, kindness, professionalism, and an exceptional ability to take care of her guests. She made us and our children feel very special and looked after us in a way we will always remember. She is a true star of the resort and a wonderful example of what outstanding hospitality should be. Thank you, Kalliroy, John, and the entire Atlantica Eleon team for giving our family such beautiful memories of Zakynthos. We would happily return and highly recommend this resort to families looking for a special and memorable holiday. Five stars from our whole family! ⭐⭐⭐⭐

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“Not quite 5*”

We were a family of 11 and requested in advance to have the rooms near each other but unfortunately this didn’t happen, we were well spread out across the hotel. Disappointed with the welcome on arrival which didn’t seem very clear, no welcome pack. The rooms were very clean and plenty big enough … more

We were a family of 11 and requested in advance to have the rooms near each other but unfortunately this didn’t happen, we were well spread out across the hotel. Disappointed with the welcome on arrival which didn’t seem very clear, no welcome pack. The rooms were very clean and plenty big enough with a fridge and free safe. The entertainment was ok but didn’t last long enough. The sunbeds and furniture could do with a facelift. There wasn’t a drinks menu that we could see. The slides were an excellent addition and the sea was very clear but no sandy beach! 10 euros to borrow a ironing board! After these small moans we had an excellent time and were always well looked after by the restaurant staff and the staff that served us drinks at the sunbeds!

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“Good Family Holiday, Let Down by Poor Communication & Service not a 5 star hotel or experience.”

We travelled as a family group of 10, including children, some of whom are neurodiverse. Before travelling, we emailed the hotel several times requesting that our four rooms were located close together and received confirmation that our request had been noted, so we were extremely disappointed with… more

We travelled as a family group of 10, including children, some of whom are neurodiverse. Before travelling, we emailed the hotel several times requesting that our four rooms were located close together and received confirmation that our request had been noted, so we were extremely disappointed with what happened on arrival. When we checked in, only two of our rooms were together, while the other two were scattered around completely different areas of the hotel. We explained the situation at reception but were told there was nothing they could do until the following morning and that a manager would contact us. Unfortunately, no manager ever contacted us. We had to repeatedly return to reception ourselves and it took two days before we were finally given rooms in the same area. This meant we couldn’t properly unpack or settle into our holiday because we had no idea whether we would be moving rooms. In the end, our friends actually had to downgrade their room in order for us to be accommodated closer together. For a hotel advertised as 5-star, the restaurant was also disappointing. The queues at times were ridiculous and certainly not what I would expect from a 5-star hotel. There was a reasonable choice of food and it was OK, but the restaurant itself looked tired and neither the food nor the overall experience felt 5-star. There were also lots of smaller things that added to the disappointment. One morning I went to the main reception bar and asked for an English breakfast tea. After being shown different tea bags, I was then simply told they had “finished”. We also found the cocktails quite unpleasant. The service at the pool bar could be frustrating too. On more than one occasion staff continued their own conversations while customers were waiting. I’m not talking about waiting a few seconds — there could be a queue and staff would continue chatting for several minutes before serving anyone. Sunbeds were fine at the beginning of our stay, but towards the end it became increasingly difficult to find one and there didn’t seem to be anyone around trying to help guests find spare beds. Another major frustration was our final day. The day before, we asked if we could keep just one room anywhere in the hotel for our group. We were told this wasn’t possible and that there was no courtesy room. I left my number and asked if someone could double-check and let me know, but again nobody contacted me. I went back that evening and was told a manager would be coming in and it could be checked. The following morning I went back again, only to be told there were no rooms and that the manager hadn’t actually been in, so it hadn’t been checked. We were told to leave our luggage in a storage area, but it didn’t feel particularly secure and there was a large sign stating that the hotel accepted no responsibility for loss or damage. When I questioned who was actually responsible for our belongings the gentleman said the hotel i pointed out the sign and the member of staff agreed that the communication had been extremely poor. After going back yet again, suddenly a room was available for us to keep. I was grateful we eventually got one, but it shouldn’t have taken that amount of chasing. There were positives. The rooms were clean, although again I wouldn’t personally describe them as 5-star standard. The entertainment team worked really hard and were genuinely lovely people. The pools were warm and the children absolutely loved the slides, which was probably one of the highlights for them. Overall, we still managed to enjoy our family holiday and I wouldn’t say the hotel was terrible — it was OK. However, it didn’t live up to the 5-star rating for us. The biggest issue wasn’t any one individual problem, it was the constant lack of communication and having to repeatedly chase reception to get anything resolved. With better organisation, communication and customer service, our experience could have been completely different. Would we return? Probably not.

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