Infinity Bay Spa & Beach Resort

“Family Trip to Roatan week of June 18, 2026”

Our family of 3 stayed at Infinity Bay June 18 -26 and we had a great time. We were there 20 years ago when only the Palapa bar was there. The resort itself was great, the breakfast buffet that was included was great. We did not do the all inclusive. The staff was friendly and attentive. The o… more

Our family of 3 stayed at Infinity Bay June 18 -26 and we had a great time. We were there 20 years ago when only the Palapa bar was there. The resort itself was great, the breakfast buffet that was included was great. We did not do the all inclusive. The staff was friendly and attentive. The only bummer, which was big, was that someone opened the LOCKED safe in our room while we were out and stole $540 from us. I had a couple thousand dollars in there so maybe they didn't think I would notice? why not take it all? I brought it up to the front desk and was told "Sorry about that". Yes, so we won't be staying there again.

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“Infinity Bay - Derald Bailey is a gem!”

We had a great time with family and friends and its because of the professional and personal service Derald Bailey gave our family during our stay. Across the board when we would talk in our group of 20 travelers about service, Mr. Bailey's name repeatedly was mentioned. What an amazing experienc… more

We had a great time with family and friends and its because of the professional and personal service Derald Bailey gave our family during our stay. Across the board when we would talk in our group of 20 travelers about service, Mr. Bailey's name repeatedly was mentioned. What an amazing experience it was to be served daily with such a smile and the most amazing will do attitude. Mr. Bailey will be remembered as a standout. Derald Bailey is a great big asset to this resort!

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“Great resort and great staff”

We love the Infinity Bay Resort. We recently stayed there for the third time. The location is great being able to snorkel any time we want. The pools are fabulous, right at the beach. The buffet breakfast is great with lots of choices. In particular, the staff were very kind and helpful. We m… more

We love the Infinity Bay Resort. We recently stayed there for the third time. The location is great being able to snorkel any time we want. The pools are fabulous, right at the beach. The buffet breakfast is great with lots of choices. In particular, the staff were very kind and helpful. We met a delightful man, Derald Bailey, whom works with the food service. Meeting him was one of the highlights of our trip, giving us special memories to keep with us. He was always helpful, pleasant, and always went over and beyond to help us. Since we were there for awhile, he became a dear friend. We do have one suggestion for the management. Each of the apartments were stocked differently with kitchen supplies. They should have a standard list and have them all have the same and adequate supplies.

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“Zero to the front desk team”

Unfortunately, management doesn’t understand the importance of training front desk clerks at the hotel. There were 2 desk clerks upon check in yesterday, which created a long line of customers waiting to get checked in. The room was not ready upon our arrival, so we were given a free drink vouche… more

Unfortunately, management doesn’t understand the importance of training front desk clerks at the hotel. There were 2 desk clerks upon check in yesterday, which created a long line of customers waiting to get checked in. The room was not ready upon our arrival, so we were given a free drink voucher and were told to head to the pool bar/restaurant. There were six bartenders at the pool bar. Six!, within a space that was comfortable enough for four. In the meantime, one front desk clerk was tied up with one client for over 30 minutes, leaving only one clerk available for all the new arrivals. Every time I called to the front desk for information, there was no answer. Breakfast this morning as plentiful, so no complaints there. The place itself is in need of new beach/pool chairs and towels. It also needs hand towels in guest rooms. We received three bath towels and one wash cloth. I hope the snorkeling is as good as advertised….

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“Infinity Bay Hotel Mixed Experience”

We recently stayed at Infinity Bay in a three-bedroom suite, and overall our experience was mixed. The location on West Bay Beach is excellent and easily the hotel’s biggest strength. Our suite was extremely spacious (around 2,700 square feet) with 3.5 bathrooms, giving our family of four plenty of… more

We recently stayed at Infinity Bay in a three-bedroom suite, and overall our experience was mixed. The location on West Bay Beach is excellent and easily the hotel’s biggest strength. Our suite was extremely spacious (around 2,700 square feet) with 3.5 bathrooms, giving our family of four plenty of room to spread out and relax. That said, for a property costing nearly $1,000 per night, we expected a higher level of quality and maintenance. The beds were very hard and uncomfortable, several drains did not work properly, some furniture was broken or uncomfortable, and there were a number of general maintenance issues throughout the suite. Some advertised amenities, including the jacuzzi, were not functional during our stay. The beach and pool areas were nice, but service was average and the on-site restaurant was significantly more expensive than many excellent dining options nearby in West Bay. We also found the constant approach from beach vendors to be somewhat annoying, although that’s not unique to this property. Overall, Infinity Bay offers a fantastic beachfront location and large accommodations, but the maintenance, amenities, food value, and service fell short of what we expected for the price. We enjoyed our stay, but left feeling that the overall experience was somewhat underwhelming given the cost.

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