Atlantic Palace Hotel

“Totally agree with EMI!!”

Totally agree with previous review but the hot tubs are now operating! We had a wonderful 10 day stay hereh. Used the shuttle bus often. Also popped into the opposite camp site to get refreshments from the shop there. Room lovely and cool. Great holiday

“A holiday to remember”

We stayed here half board for 11 nights. Lots of good things about this hotel and just a few bits that let it down. I would say it is a 3.5 star hotel as opposed to a 4 star hotel because of the few bits I will mention. Location - it is a bit out of the centre of Sorrento, some people do walk alon… more

We stayed here half board for 11 nights. Lots of good things about this hotel and just a few bits that let it down. I would say it is a 3.5 star hotel as opposed to a 4 star hotel because of the few bits I will mention. Location - it is a bit out of the centre of Sorrento, some people do walk along the road but the shuttle service is included and runs 5 or 6 times a day. It is €2 after 8pm and we found this a convenient way to get in and out of the town. If not the 008 bus runs every 20 mins ish and the pickup and drop off is outside the hotel. Rooms - we had a double room with balcony. Room was fine, a bit of wear and tear, double shower a nice touch and we had a table and chairs on the balcony. Aircon was also included. Food - for me the food was excellent. Breakfast is a buffet, but is the biggest selection I have ever seen with a made to order omelette and pancake/crepe station too. There is most bits of a cooked breakfast, cereal, yogurt, fruit, granola etc and a wide selection of pastries I’m not sure what more you could want from breakfast. Dinner is a cold buffet antipasti, and hot starter and main course chosen from the menu which usually has about 4/5 options a night. I’m a vegetarian and I did find some evenings the options weren’t as good (sometimes just an omelette for main course) but they were flexible and allowed me to choose sometimes two starters (such as a soup and then a pasta dish for my main) with the cold buffet option too I was well covered. Dessert was another help yourself and had ice cream too. Drinks aren’t included in half board as expected but the only thing I didn’t like was that you don’t pay for the drinks each night and therefore end up with a hefty bill at the end of your stay if you’re not careful! Entertainment - there were 3 nights of live music on the roof terrace which was great. Ended at around 10:30pm each time so not to disturb those not participating. The bar prices however are far too high with €14 for one cocktail. I think if this was lower they would do much better up there. The view from the roof is beautiful though and you can see Vesuvius. Staff - a mixed bag of staff. Many of them were friendly, welcoming and chatty others didn’t speak as much. We actually got engaged on the roof terrace and the barman helped my fiancé by bringing the ring over with our drinks making our stay extra special. The only slight disappointment around this was there was nothing complimentary such as a small glass of prosecco to celebrate our news. When I have stayed in 4 star establishments where others have gotten engaged around me I have seen complimentary drinks given and so I felt this a little disappointing. Reception helpful and will give you a bus timetable. Facilities - the pool area was pleasant. The pool itself did turn many of my swimsuits green though, but it was a nice pool otherwise. Unfortunately the jacuzzis in the garden are currently not working which was disappointing. We didn’t find the gym until our last day and this was basic but would’ve been nice to have been pointed out to us (it’s on the 3rd floor!) Overall we loved our time here and we would stay again, just a few bits that could easily be improved on that would make all the difference here. If you’ve booked here already, don’t be alarmed by some of the very negative reviews because we had a very pleasant stay here!

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“Not as advertised, but it will grow on you”

A few things to know about this hotel: Location is great! You can walk to the Queen’s Bath swimming hole, there is a market nearby that makes delicious sandwiches and other grab and go items. There is a bus stop right outside the hotel’s front door and it is easy to figure out the bus system to ge… more

A few things to know about this hotel: Location is great! You can walk to the Queen’s Bath swimming hole, there is a market nearby that makes delicious sandwiches and other grab and go items. There is a bus stop right outside the hotel’s front door and it is easy to figure out the bus system to get to Piazza Tasso, the port, and shopping district. You are too far to walk to these locations if staying here. We prefer not staying on the central areas where noise can be an issue and we were pleased with this location. The staff is friendly and helpful. The pool area is very clean. Breakfast is complementary and offers many options. It is the same every day but there are many options to choose from including made to order omelets and crepes, freshly squeezed orange juice, and a wide array of pastries. We ate dinner in the Lemon Grove one evening and the buffet was quite good, especially the salmon and eggplant Parmesan. Maya Beach Experience admission was included and is a great way to spend a day. Here are my criticisms: We had many service issues including: * broken toilet seat * AC is tied to patio door closure. Ours never seemed to recognize that the sliding door was closed and locked and the AC would turn off. We had to call maintenance several times during our stay. When working, the AC was great, better than most. * Our kids’ room door did not lock - maintenance came up with a workaround but not a fix. *No hot water in showers one night of our stay Housekeeping was meh - i dont think floor was swept while we were there. Some things were either not included in website information or did not appear as advertised: *Water is NOT POTABLE *Hotel shuttle requires reservation and is not free at certain times of the day *Hotel shuttle requires reservations and is not free at certain hours * Hot tubs are not functioning and are in bad state of disrepair *Gym facilities are badly outdated and not usable *Pool hours are far too restrictive. Closes at 6pm. Towel service unreliable. At the beginning of our stay, I was very unhappy that things were not accurately or transparently portrayed on the hotel’s website. If you care about aesthetics, you will be disappointed here. There are areas of the property that seem neglected: crumbling plaster, piles of equipment or items that should be stored out of sight, planters with dead plants, etc. Other areas look quite nice. The staff keeps this review from being 2 stars. They are patient, attentive, responsive, and helpful. By the end of our stay, I had made peace with the shortcomings of the property and appreciated its location. Most days we were rarely at the hotel. We appreciated coming back to fresh towels, a made bed, working AC, and this property felt very safe at all times.

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