Grand Hotel Moon Valley

“Paradiso!”

Most gorgeous hotel in Sorrento. The breathtaking views from my balcony of the Bay of Naples, you can feel the beautiful ambience and scent of lemon groves in the garden below.. Traditional Italian , family run, nice rooms cleaned daily with fridge, kettle and the most lovely maid Concetta . Fresh… more

Most gorgeous hotel in Sorrento. The breathtaking views from my balcony of the Bay of Naples, you can feel the beautiful ambience and scent of lemon groves in the garden below.. Traditional Italian , family run, nice rooms cleaned daily with fridge, kettle and the most lovely maid Concetta . Fresh Italian linen towels in room , decor I loved wooden inlay on drawers and cabinet. The swimming pool so inviting, clean and refreshing after walking, and taking in nearby sites ( plus supermarket , bar, restaurants only 5 mins walk away) Food delicious, freshly prepared (no buffet! ) for breakfast and dinner. Most wonderful selection of cakes/ croissants, Marianna is the perfect host, warm friendly will look after you day and night, drinks on balcony or by the pool enjoying view she is just so adorable. Reception with Mario , he was the best, every query answered, looked after all your needs , so lovely. What more can I say... the negative reviews say more about the reviewer.!! I will definitely return, one of my favourite hotels in Italy!!

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“Wonderful hotel, staff and location.”

My first trip to Italy and what a gem of a place to chose through Jet2. Hotel, staff and location all amazing. Will definitely be back. A special thank you to Marieanna and Salvadore for adding that special touch and for you patience with my badly spoken Italian. Till next time.... Tracey

“Good location”

Where to start - lots of positives, but also lots to be developed. Positives - location for exploring the area, as a 10 minute walk to the local train station so easy to get to Sorrento and Pompeii - Spacious and clean rooms, with fridge and safe - Lovely pool with plenty of outdoor seating, and s… more

Where to start - lots of positives, but also lots to be developed. Positives - location for exploring the area, as a 10 minute walk to the local train station so easy to get to Sorrento and Pompeii - Spacious and clean rooms, with fridge and safe - Lovely pool with plenty of outdoor seating, and spacious grounds - Lovely views - Well-stocked breakfast - The wi-fi was good Things to improve: - checking processes for rooms: my TV would not work neither would my safe (I didn’t ask for them to be sorted while there), but these should be part of the preparation for rooms. - Check-in information. There was no real info given other than breakfast and dinner times. We found the WiFi info ourselves, but did not know, for instance, there was a hotel shuttle, as well as many other things. - Food at dinner. You have to pre-order which we did the first day. The food was awful. I did not know you could go wrong with an omelette, but they did. We cancelled the next dinner we had ordered, and then we were never asked again about what food we wanted (luckily, but again no oversight of processes). This isn’t because we are fussy, but it was truly terrible. - No tea/coffee facilities in rooms. I know this is common in some hotels in Europe, but as a 4 star I would expect it to have them. - Huge and heavy keys for the doors. Really, in this day and age? Also meant there was no possibility of having 2 keys for the same room which is impractical. - Breakfast was 7-10, and they started clearing away about 9:55, so if you went late you needed to grab things before it was removed. - Surliness of staff. They weren’t exactly warm and welcoming at any point during our stay. - The rooms weren’t sound proof, so you could hear some interesting noises through the bathroom walls in particular! Luckily there were lovely restaurants and a bar very close to it, and be aware it is used for some large coach parties (including college trips) as an overnight stay.

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