Hotel Ambasciatori

“Almost perfect, very close to it actually.”

We went twice to the hotel (last year and this year) and if I had written this review for last year it would've been a 10 out of 10 points. Let me point out the good points first which have been amazing in our first year and the second year: - The staff is overall very kind, helpful and extreme... more

We went twice to the hotel (last year and this year) and if I had written this review for last year it would've been a 10 out of 10 points. Let me point out the good points first which have been amazing in our first year and the second year: - The staff is overall very kind, helpful and extremely friendly towards children. Our son has been 1 year old during our first visit and almost 2 years old during our last visit and the whole staff has always played around with our son to make him feel comfortable and make him feel laugh. - (This point is only for our first visit) The cleaning lady even took the time to tidy up our sons travel bed, she wasn't even requested to do this at all and arranged his stuffed animals in a very cute way. 10 out of 10 points for the lady from the 5th floor! - The food, breakfast, lunch and dinner are very diverse and delicious. Our son has been given the option to get a special toddlers meal (consisted of noodles, with sauce of choice) during our second stay. Overall amazing. - The pool is big, the lifeguard at the pool is very present and he even helped blowing up the floating toys for our son. - The location of the hotel is perfect. It's not too loud in the neighbourhood as it is far enough away from the Viale Ceccarini, but not too far so it can be reached in a couple of minutes of walk. - Location directly at the front of the sea, perfect. - I had the chance to try the Spa this year as it has been renovated last year and it is, simply put, beautiful. It has everything for your calm down and turn off the world around you desires. Now for the (personally) not so good points: - Since this year (2023) the Hotel has sadly decided to remove the 'full board option' which included breakfast, dinner AND lunch. Now there's only half-board with the option to have 'light lunch', which in my personal opinion may be a bit high priced for the amount of lunch you're given, especially since there's no buffet during this light lunch. This sadly kind of limits the options a bit for families with little kids as you will have to spend a fair amount of time to look for 'where to eat tomorrow' ... BUT there are many restaurants around so actually getting food is not an issue, but finding one which may be suitable for a child around the age of 2-3 may be a bit harder than one may expect during a holiday. - This years cleaning lady wasn't as good as the one from the last year. Well, I have to admit that the last years cleaning lady has set the bar extremely high to compete with, but it is kind of a no-go that during the last 2-3 days of our stay we only had one toilet paper roll available (which is barely enough for one day). If we had 'this kind of accident' (if you know what I mean) during any of these days, the roll would've been not enough at all and we would've had to make the (quite) embarrassing move to request some toilet paper rolls. About the cleaning: In the beginning our room was cleaned twice a day (in the morning and in the evening). During this time there have been two cleaning ladies, while in the end there has been only one from what it seemed like as we didn't see the other lady anymore. Thus, quite a couple of things haven't been done as previously anymore, for example, there has been bird poop on our balcony since a while which was not removed, this isn't a 'must do' but we ended up removing it ourselves before our son would've played with it. This is just one of the many examples we've encountered with this cleaning lady and while they may seem minor, the amount compounds up to a rather considerable amount. (Personal recommendations): - Please give back the option for full board. We would've gladly paid more for our stay as it would've given us the huge flexibility to decide if we want to eat lunch at the hotel or not (if we're out). Especially since our son turned sick during the last couple of days during our stay, it would've been a lot easier to just let him sleep and stay at the hotel, instead of having to go out and looking for a restaurant. Yes, we could've gotten the light lunch instead, but this would've left us hungry as the meal portions are not big (yes, I'm aware of the 'light' in light lunch...) - Possibly label the parking spots in the underground parking lot with numbers and assign the numbers to the rooms who have made their reservation for it. There are enough spaces for everyone who has made a reservation (kudos to the planning team), but if you went out with your car and coming back somewhat makes you hope that a certain parking spot is still available or you'll have to look around for an empty one. Note: none of the above affects my rating :) Too long didn't read edition: - Amazing hotel which makes you feel like a local even though you're not Italian or can only speak very little Italian. The staff is multilingual and we've been able to communicate amazingly well with English, French or German. The staff very appreciated my rather ridiculous attempts at Italian and didn't laugh at me :) - The cleaning staff maybe needs a bit of improvement as it is now. However, it is possibly related to understaffing during our 'out of season' booking, which is totally fine! - Please bring back the delicious full board. We couldn't get enough of the huge amount of choice from the buffet during lunch and dinner last year, plus the added flexibility with a child. Overall, we will come back to the hotel as soon as we can. Personally the hotel has been my fourth hotel in Riccione since I've been there with my parents in my youth and it is by far the best hotel I've visited so far.

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“Beautiful hotel in a good location”

Very clean hotel in a convenient position by the beach. Such beautiful pool is a rarity in this area. Small but clean rooms, excellent sea view and very friendly staff. Unfortunately the SPA was not open and the hotel was surrounded by construction works. Breakfast quality definitively not up to ... more

Very clean hotel in a convenient position by the beach. Such beautiful pool is a rarity in this area. Small but clean rooms, excellent sea view and very friendly staff. Unfortunately the SPA was not open and the hotel was surrounded by construction works. Breakfast quality definitively not up to a 4 star hotel.

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